Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product. Well made and easy to assemble. Reliable delivery, polite and helpful driver. 10/10”

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Posted 5 years ago

“Great price, easy to assemble and very good quality I would highly recommend.”

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Posted 5 years ago

“This is a quality company to deal with. I've purchased from them before and this purchase was every bit a smooth as the last. The products are exactly as described on the website and prices are very reasonable. The delivery was perfect. Got an email to select a delivery date followed by a phone call 30 minutes before the arranged time on the day of delivery, excellent service.”

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Posted 5 years ago

“Excellent company to deal with. Easy to order and very quick delivery. Kept well informed of delivery.”

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Posted 5 years ago

“Great website easy to use. Communication regarding delivery was spot on with very pleasant delivery staff. Quality of furniture very good for price and came with pretty good instructors. It took us 2 days to build 3 items (3 door wardrobe, 5 drawer chest and bedside cabinet). Not bad for 2 blondes 😊”

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Posted 5 years ago

“Great company would use again and highly recommend.. Decent price. Very good quality. Awesome delivery service and communications”

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Posted 5 years ago

“The Lexi Gloss White triple wardrobe and drawers are good quality for the price. The delivery was exact - it arrived the actual minute the delivery window was given. Will use Furniture 123 again.”

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Posted 5 years ago

“good product, good price, and delivered on time”

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Posted 5 years ago

“Outstanding service from ordering to delivery. Totally recommend this company,”

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Posted 5 years ago

“Shipping was quick, the stool is good quality and as described. Happy!”

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Posted 5 years ago

“Product came very quickly, they rang before arrival to say they were on their way. Delivery man was friendly and professional. Wardrobe was very securely packed, fit together easily and looks great now it’s up.”

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Posted 5 years ago

“Easy to order and goods arrived exactly as advised. Unit price was ballpark across the industry but speed of delivery sold this for me plus website was good and checkout process very smooth.”

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Posted 5 years ago

“Love my tv unit it’s absolutely stunning came very quick”

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Posted 5 years ago

“Good quality products...at a fair price..and the plus was NO assembly already done for you....so the efficiency of the delivery was prefect..”

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Posted 5 years ago

“Heavily discounted due to dent behind facia trim, cannot see damage once assembled. Speedy delivery and exactly as described.”

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Posted 5 years ago

“very prompt service quality garden furniture happy wife”

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Posted 5 years ago

“Fast delivery, very easy to build even with a wife with a broken right wrist.!! The finished product looks good and fits our needs. All we need now is the grand kids!!!”

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Posted 5 years ago

“Fast delivery great service great sturdy product highly recommend”

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Posted 5 years ago

“Fabulous furniture and helpful friendly delivery staff. Thank you”

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Posted 5 years ago

“The service was second to none. From ordering they kept me informed regarding the delivery. When it was delivered the lads were helpful they put it in my garage and all with a smile on their faces.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews