Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in time stated the delivery guys was lovely considering the situation they still brought it into the house as was heavy boxes. The bed is incredible my son loves it.”

Helpful Report

Posted 5 years ago

“Fantastic item, fantastic company! Will use again in the near future!”

Helpful Report

Posted 5 years ago

“Gorgeous, good price, quick delivery and quality... We are very happy”

Helpful Report

Posted 5 years ago

“Brilliant product, brilliant and speedy service. Would use this supplier again!”

Helpful Report

Posted 5 years ago

“Great product, exactly as advertised. Easy to assemble, looks fantastic. Delivery outstanding given COVID-19 issues. All round excellent, thank you”

Helpful Report

Posted 5 years ago

“Arrived well packaged and on time. My husband managed to put the bed together on his own and pretty quickly. Bunk bed look lovely. Can't wait for my kids to see it!”

Helpful Report

Posted 5 years ago

“Items came on time and were packed very well. I purchased 3 flat pack items and all 3 were easy to construct with good instructions and no parts missing.”

Helpful Report

Posted 5 years ago

“I was glad to receive the email telling me that the bunk bed had come back in stock in light grey. The delivery was accurately timed and delivered by friendly team. Instructions were very clear to understand and really happy with my purchase. Thank you Furniture 123!”

Helpful Report

Posted 5 years ago

“Great communication with delivery and order. Fast delivery and great quality of product. Would by other items form the company.”

Helpful Report

Posted 5 years ago

“Exceptional item, the packaging was amazing & did exactly what it was supposed to. The delivery was pretty much on point & to the minute. I would reccomend them to everyone who wanted furniture & would definitely use again.”

Helpful Report

Posted 5 years ago

“Good quality furniture at a competitive price quickly delivered.”

Helpful Report

Posted 5 years ago

“Fantastic customer service! Our item arrived at 8am next working day and the drivers were really friendly and courteous. Really pleased with the quality of the furniture too. Thanks!”

Helpful Report

Posted 5 years ago

“Would highly recommend, on time and good communication”

Helpful Report

Posted 5 years ago

“Love our new sofa! It looks so much better than the pictures, and is such good quality. This is our second great experience with this company. Good work!”

Helpful Report

Posted 5 years ago

“Table and chairs very good quality, looks nice and fits in small kitchen. super happy!”

Helpful Report

Posted 5 years ago

“Great service, fast delivery. Delighted with the teal Payton sofa and footstool I purchased. Looks stunning at a fantastic price. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Excellent communication and fast delivery. Great product (office chair). Would definitely use again”

Helpful Report

Posted 5 years ago

“Service was very good. My item arrived quickly and was exactly what I wanted. Price was good too!”

Helpful Report

Posted 5 years ago

“Delivered on time, good communication would deal with again.”

Helpful Report

Posted 5 years ago

“Very quick delivery, good customer service when I needed to add on additional item to my order, amazing bed and mattered.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews