Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cannot recommend you enough..we are really happy with the service, quality and price of pur furniture.”

Helpful Report

Posted 5 years ago

“Fantastic customer service! Lots of email communication to keep us up to date. Received bunk beds within 2 days, delivery drivers were lovely, good solid beds for a great price, easy assembly and look fantastic in my daughter's room. Really impressed with all aspects.”

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Posted 5 years ago

“Lovely furniture and fast delivery. Definitely recommend.”

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Posted 5 years ago

“Really fast delivery ordered night before and got it next day.”

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Posted 5 years ago

“Great service and lovely furniture”

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Posted 5 years ago

“Amazing service. Would highly recommend this company”

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Posted 5 years ago

“Complete satisfaction customervice, price, deliver and product. Just what I wanted, superb craftsmanship, that fitted in with my existing decor. Thank you”

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Posted 5 years ago

“Very good quality. Better than most others for the price. Ordered Friday and arrived on Monday. I selected the "next working day/Saturday delivery" so I expected it to arrive on Saturday. Not too much of a problem but could have been clearer.”

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Posted 5 years ago

“Awesome. Amazingly fast delivery. Super great quality and very well packaged. So happy with it too!”

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Posted 5 years ago

“Excellent service. Prompt delivery.”

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Posted 5 years ago

“Excellent communication both prior to delivery and on the day of delivery. The unit we purchased is lovely and my husband said it is well built ( he has put together many units over the years!). Also my daughter loves it 👌🏼”

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Posted 5 years ago

“Delivery on time, bed much better than expected, happy child.”

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Posted 5 years ago

“Happy customer”

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Posted 5 years ago

“Delivery on time, bed better than expected. Very happy son.”

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Posted 5 years ago

“My wardrobe arrived next day. It was a bit tricky to assemble but absolutely perfect. Will definitely buy from you again.”

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Posted 5 years ago

“I am so impressed with everything. Great quality furniture, the delivery was in time, goods were well packed and not damaged at all. Brilliant service! I will buy more products in future from their website and highly recommend them to others too.”

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Posted 5 years ago

“Fantastic service. Ordered bunk beds on Friday and they arrived 7am Saturday morning. Excellent quality. Instructions a touch difficult to understand but once you’ve read them a couple of times you can find yourself around ok. It’s nice to build something and it looks exactly like the picture advertised. Will definitely be using this Company again.”

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Posted 5 years ago

“Ordered a dressing table really pleased with it price was fab for solid wood 😀was easy enough to assemble,dispatched quick enough”

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Posted 5 years ago

“Looks amazing exactly as in the picture. Delivery was the following day as promised. Did take over 2 hours to build but then again my partner isn’t the best. 🤪”

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Posted 5 years ago

“First time using this company, really really impressed! Ordered Thursday and dispatched within 2 hours. Only delay was due to courier, but received 2 days after order. Solid, well made furniture and really easy to assemble- took 2 of us around an hour. Excellent quality & value and we will be back next time we need any furniture!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews