Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First rate prices, fabulous quality items, easy instructions. Top class service.”

Helpful Report

Posted 5 years ago

“So so so majorly impressed. Was here within two days, super fast delivery especially with all that is going on! I just love it so much and it’s probably one of the best things I’ve bought since in my own house! Would recommend this site to anyone! Products on made.com are double the price”

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Posted 5 years ago

“100% satisfied from start to end,definitely to be used again(beautiful furniture)thanks”

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Posted 5 years ago

“Great product, fast delivery, super easy to assemble, lovely quality.”

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Posted 5 years ago

“Good price, delivery on time 👍”

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Posted 5 years ago

“Ordered a circular dining table with two chairs. Really pleased with them. Fast delivery. Easy to put together, and appear good quality and pretty strong. I have now ordered another 2 chairs. Very pleased with my purchase.”

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Posted 5 years ago

“I did see a very similar bed to what we bought for alot more somewhere else. So when I ordered I was a little anxious. My nerves soon settled once I got everything out of the boxes. Bed looks great and seems sturdy.”

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Posted 5 years ago

“Easy to order delivered the next day all there easy to build looks lovely”

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Posted 5 years ago

“Amazing service, very pleased with the tv stand. The ordering and delivery was brilliant and arrived day after ordering”

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Posted 5 years ago

“Is lovely 🤩”

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Posted 5 years ago

“So happy with my tv unit. Very impressed with the service, order to delivery was straight forward. Unit is very well made and great value for the money. I will definitely recommend and would shop with Furniture 123 again.”

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Posted 5 years ago

“Great service , order was delivered in a few days. I found that impressive given the Covid19 situation. Really nice quality , stylish, clean and easy to assemble”

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Posted 5 years ago

“Love the table, just what I was looking for at a great price. Looks lovely. Arrived quickly. It's the first time I've ordered from Furniture123 and very happy with them.”

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Posted 5 years ago

“Great product only issue was slats as they didn’t fit the beds properly. We didn’t get the instructions but after an email we got them online.”

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Posted 5 years ago

“Ordered my coffee table on the Tuesday and was delivered on the Thursday morning FANTASTIC CUSTOMER SERVICE!! Brilliant smooth service from start to finish - I will 100% be ordering from here again - Small family run company that provides excellent quality goods for reaosnable prices!! I have recommended family, friends and work associates. I have ordered from larger retailers before i made this order and still yet to recieve my goods!! Fantastic - Thank you Furniture 123 - I love my new Coffee table”

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Posted 5 years ago

“Amazing service”

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Posted 5 years ago

“This is a lovely item, nearly made and exactly what we wanted. Genuine wooden legs were easy for us to saw down to get it exactly the height we wanted. Storage space is roomy and so useful. I wouldn’t quite describe it as navy, it’s slightly lighter than that but nonetheless works in our room and seems a compatible shade to most other blues. Delivery was very fast and as arranged. Perfect!”

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Posted 5 years ago

“I ordered a wardrobe 2 weeks ago now and even after choosing delivery "up to 4 days" it still hasn't shown up.”

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Posted 5 years ago

“I was going to write you a review independently of this. Website so easy to navigate and you have beautiful items. From placing the order to delivery just great service. Very quick and efficient, will highly recommend you and will be buying something again s from you very soon.”

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Posted 5 years ago

“Very pleased with product”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews