Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a lot of support from Amanda as o needed to order 3 beds for my daughters. The beds are beautiful and delivery was quick.”

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Posted 5 years ago

“Very good service, tv stand is perfect, and the drivers did a great job considering the current covid state, excellent communication as well about the delivery time”

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Posted 5 years ago

“Very good service drivers very helpful 10/10 on the tv stand not easy to build but with 2 people can be done very happy thanks would buy from again”

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Posted 5 years ago

“Excellent communication and overall service”

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Posted 5 years ago

“Very good service delivery very quick”

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Posted 5 years ago

“I have recently bought the Coco House bed for my three year old. The bed was delivered only 18 hours after i purchased it by two very friendly delivery men. The bed was in immaculate condition and once built (which does take a bit of time) is so sturdy. Fantastic quality for the price paid.”

Furniture 123 5 star review on 7th August 2020

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Posted 5 years ago

“Great product and service would definitely use again”

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Posted 5 years ago

“I have to say my expectations for “self assembly” furniture is always a bit low but the tv table I bought was excellent. Exactly as described, delivered on time with no damage, great assembly instructions and yes it took a while to put it together but the finished product is a very solid and good looking piece of furniture!”

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Posted 5 years ago

“Other than it not being in stock for weeks when it was finally back in stock (to be fair there was a pandemic on!) it arrived super quick and it is amazing. So easy to extend, looks fab. Well worth the wait.”

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Posted 5 years ago

“Excellent product for the price very happy with purchase and delivery was quick and efficient”

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Posted 5 years ago

“After receiving a damaged item appalling customer service. Can’t get through on the phone - 2 hr waits and constant back and forward on messenger. Nobody calls you back! Closed my case despite agreeing a solution. Absolutely appalling customer service.”

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Posted 5 years ago

“Very good. Early delivery as scheduled. Nice product”

Furniture 123 4 star review on 7th August 2020

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Posted 5 years ago

“Correspondence from the company was excellent regarding updates of delivery... First due late and then came 2 weeks early! Bed was so easy to put together and looks great. Very happy customer here!”

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Posted 5 years ago

“Ordered a velvet bed with under storage it is lovely, and fab amount of space for storage, instructions To make the bed pretty good but it does take a couple of hours, but worth it”

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Posted 5 years ago

“Ordered dining table and chairs. Really pleased with the furnature. Good communication from the company, we were kept updated on throughout. Only negative is delivery took 2 months from ordering.”

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Posted 5 years ago

“Ordered a garden corner sofa, very pleased with the whole process. Easy to do, fantastic price and the quality of my furniture is amazing. The cushions are thick and very comfortable.”

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Posted 5 years ago

“Table was easy to assemble and looks good.chairs not so easy no instructions.”

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Posted 5 years ago

“Fast delivery of a brilliantly priced product! assembly was simple and I've had so many compliments already!”

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Posted 5 years ago

“Lovely bed, very well made, looks gorgeous and was well priced.”

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Posted 5 years ago

“I was kept in constant communication and could easily track the whereabouts of the wardrobe we bought. Price was reasonable and wardrobe very sturdy and looks great. Delivery was faster than expected and arrived in perfect condition.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews