Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used furniture 123 when I worked as a premises manager and can't fault the service. The bed we purchased was great and I recommend them 100%”

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Posted 5 years ago

“Lovely bed not quite Navy blue but lovely all the same”

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Posted 5 years ago

“1st class service, 1st class item. Thumbs up”

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Posted 5 years ago

“I am very happy with my armchair. It’s a beautiful contrasting colour to my sofa. Excellent quality velvet for the price. The delivery was very quick and the couriers were very helpful. Will buy again from Furniture 123”

Furniture 123 5 star review on 6th August 2020

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Posted 5 years ago

“The delivery arrived early, there were no pieces missing, assembly was simple and the finished article looked great. I'd use Furniture 123 again.”

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Posted 5 years ago

“Extremely happy with my velvet bench which I purchased a week a go. I was kept updated about the delivery and it was delivered within 2 days. It was perfect for the space and family loved it. Great purchase 👍🏻”

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Posted 5 years ago

“Quick delivery, lovely chair, great value for money!”

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Posted 5 years ago

“Awful delivery postponed twice. Then only frame arrived. Mattress is not due for another two months when I rang company delivering the mattress they said furniture 123 new no deliveries where taking place until September so lied. Would not have ordered the bed so much hassle”

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Posted 5 years ago

“Furniture and delivery was what I expected, on time, good communication , sofa well packed , no damage, gave 4 stars cause only had sofa for week no creaks or groans yet, time will tell on longevity”

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Posted 5 years ago

“Very good service. Would recommend.”

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Posted 5 years ago

“Apart from the initial delay in the order the couriers were great and the product we bought was really good quality with clear instructions for assembly and all parts clearly labelled. I would certainly buy from you again. Thank you!”

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Posted 5 years ago

“Great furniture, fair price! Would highly recommend it 🙌”

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Posted 5 years ago

“Great tv cabinet at a great price. Thanks guys”

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Posted 5 years ago

“The safina king size bed beautiful bed, excellent quality, will definitely shop here again, delivered on the day of my choice, excellent service!”

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Posted 5 years ago

“On time and easy to assemble great service will definitely recommend.”

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Posted 5 years ago

“Bought the Margot ottoman bed. Slight delay on delivery due to Covid, but the company kept me informed and replied to my my queries quickly and courteously. Great service. Love the bed, and brilliant price for what it is, really sturdy, great looking and very comfortable.”

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Posted 5 years ago

“Love furniture I have ordered on 3 occasions now my recent 2 were for table and a bench which I bought for my mum and we loved the bench that much I both one for my self and one for sister. Speed of delivery was exceptional delivered inside 5 working days on each occasion way faster than I though it would be”

Furniture 123 5 star review on 5th August 2020

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Posted 5 years ago

“Delivery very prompt came on the day with no issues. Only thing was the instructions aren't the clearest and a few errors so had to figure it out yourself most of the time! Apart from that very happy and good quality!”

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Posted 5 years ago

“2nd time we have ordered from furniture 123 and couldn’t be happier. Genuine quality items for great prices. Alway inform you when you are to expect delivery. Great service.”

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Posted 5 years ago

“Good service from start to finish. Good product only took 7 days to get delivered from placing my order. Well informed with my order via tracking my item. Would buy again”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews