Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The storage bench looks amazing. The delivery date was confirmed a few weeks before. I am completely satisfied with a price, a quality and a customer service.”

Helpful Report

Posted 5 years ago

“The cupboards are extremely flimsy and very time consuming to build. Instructions were confusing. The delivery dates moved several times and we waited more than 4 weeks for delivery which was not made obvious upon order. Overall, not a good experience.”

Helpful Report

Posted 5 years ago

“Very happy with the sofa it looks expensive, delivery went smoothly delivery men was very friendly and helpful. Love my Velvet Sofa Bed in Dark Green with Buttons - Seats 3 - Rory worth the money. Delivery took longer because of COVID.”

Helpful Report

Posted 5 years ago

“Delivered on time and by two friendly, helpful deliverymen. Bunk bed is as described and very substantial. Extremely satisfied with the quality for the price. As other reviewers noted for the Sky bunk bed the construction took longer than the advised time.”

Helpful Report

Posted 5 years ago

“Delivered a bed which is too wide so the standard mattress does not fit. Offered me £20 to keep the fault bed. Now expect me to pay for the refund after being chased for weeks. Terrible service.”

Helpful Report

Posted 5 years ago

“Arrived early and driver and assistant very helpful.No parts broken,”

Helpful Report

Posted 5 years ago

“Everything from order to delivery was perfect. Highly recommended.”

Helpful Report

Posted 5 years ago

“Item arrived in time and was kept up to date throughout. Fair price and item matched description. Very happy”

Helpful Report

Posted 5 years ago

“We ordered a bench for our hallway, it arrived within 2 day’s, packaged really well. The bench it’s self was even better than the picture!”

Helpful Report

Posted 5 years ago

“Delivery of table and chairs was on time and i looking great Thanks”

Furniture 123 5 star review on 5th August 2020

Helpful Report

Posted 5 years ago

“Bought a pair of oak bedside tables. Everything I hoped they'd be. Lovely to look at and really good quality. Very impressive packaging to protect its' precious contents. Great value for money.”

Helpful Report

Posted 5 years ago

“Item arrived on time and pleased with my it. Communications were good when needed. Good service that's all you need.”

Helpful Report

Posted 5 years ago

“Absolutely delighted with the sofa bed I purchased, good quality and a great price. Fabric looks very luxurious and certainly looks more expensive than what it actually cost. The downside was the assembly of the item. My dad is a joiner and it took him a considerable amount of time as instructions weren’t clear and he had great difficulty getting the screws to fit in the current place. Also found the delivery driver quite abrupt. He had difficulty locating the property and then left 2 boxes, one of which was particularly heavy, in the communal hallway to my flat. It was then difficult for me to move into the flat on my own. Overall, great product but assembly instructions and delivery were lacking.”

Helpful Report

Posted 5 years ago

“Fantastic communication, very quick delivery & helpful delivery drivers. Really pleased with our new, very well made bed.”

Helpful Report

Posted 5 years ago

“Good quality furniture, better than expected, lost a star gue to quite a delay in delivery”

Helpful Report

Posted 5 years ago

“Not happy my item was damaged in left side texted got no reply”

Helpful Report

Posted 5 years ago

“Great service and great products I am very happy with my purcheses”

Helpful Report

Posted 5 years ago

“The Angelica dining table is absolutely Beautiful. All came intact, wrapped really well. First time ordering from furniture 123 and will certainly be ordering again. Thank you!”

Helpful Report

Posted 5 years ago

“Very good price and delivery!!thank you!!!”

Helpful Report

Posted 5 years ago

“I placed ny order and was initially given a date for delivery, the date was changed to two days earlier...the info stated i would get a text 30 minutes before delivery...i got a phone call instead...everything that was said in ny email was carried out 100%....my table was packed very well, and delivered on time by 2 very professional delivery men...i am very pleased and would recommend your services without hesitation. Thank you”

Furniture 123 5 star review on 4th August 2020

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews