Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large gazebo which was delivered 2 days later by a very efficient delivery company. Its 100% quality and looks exactly the same as the photo online. I would defo use this company again... Great service”

Furniture 123 5 star review on 3rd August 2020

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Posted 5 years ago

“Delivery was made on the requested date and the furniture was as expected.good value for money. Bit disappointing to find that you only deliver to the doorstep as this wasn't mentioned when purchasing. My 90 year old mother couldn't get the furniture in on her own.”

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Posted 5 years ago

“The bed did not arrive on time, however it did come the very next day, but there was no warning it was coming very early in the morning. There was also no communication to say the bed was not arriving on the date given. The mattress was delivered very quickly. On the whole it was an ok service”

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Posted 5 years ago

“Speedy delivery. Good quality rug. Colours on website a true reflection.”

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Posted 5 years ago

“Well packed receive on time well number and l will recommend someone to buy it”

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Posted 5 years ago

“We still have not received our furniture although it left the depot on 22nd July.”

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Posted 5 years ago

“Brilliant experience - item arrived weeks earlier than expected and even better than pictured. Very pleased!”

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Posted 5 years ago

“On time delivery, super bed ... took a while to build it, but worth it as my daughter loves it and feels solid.”

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Posted 5 years ago

“Cheap faulty product, customer services call centre never answer the phone, took weeks to get a return collection and refund, absolute nightmare and waste of time!”

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Posted 5 years ago

“Very pleased with the service”

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Posted 5 years ago

“Very nice lovely bed. Im.realy made up its value for money. The delivery was on time and comumication with staff very effective”

Furniture 123 5 star review on 2nd August 2020

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Posted 5 years ago

“Beautiful bed, my daughter loves it. Speedy delivery. Really happy.”

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Posted 5 years ago

“Very lovely”

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Posted 5 years ago

“Bought navy blue ottoman after much research looking for that specific colour. Product was beautiful but it was about as far away from navy blue as it was possible to be!! No information came with packaging to say how or if you could return the item”

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Posted 5 years ago

“Good information about product, good price and quick service”

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Posted 5 years ago

“Absolutely adore my new sofa.The delivery system was perfect as well.Sincere thanks”

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Posted 5 years ago

“I read all the reviews after I ordered, so was anxious about what to expect, I was pleasantly surprised and pleased, the bed I ordered was the khole make, it came on time, the delivery guys where helpful, it was well packaged, the instructions were simple to follow, the bed is sturdy and looks more expensive than I paid, I’m a happy customer, so I ordered a sofa, I will definitely use Furniture 123 again.”

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Posted 5 years ago

“Fantastic bunk beds- great quality and exactly how they appear online”

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Posted 5 years ago

“Quick and great service”

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Posted 5 years ago

“I absolutely loved the bunk beds and my boys love them would definitely recommend”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews