Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service, wouldn't use this company again. Ordered table and chairs on 7th June, they emailed back 8th June that the goods ' should be with you shortly'. I received another email on 6th July( in response to mine asking when my goods would be delivered) giving me a delivery date of 30th June. Waited in all day, no delivery and no response to emails asking where goods were. Couldnt get through on phone. Eventually spoke to couriers themselves. They had no knowledge of the delivery date but I have now fixed up with them directly to deliver my goods.”

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Posted 5 years ago

“Fantastic Quality product. Good value for money. Excellent packaging and delivery service. Highly recommended supplier.”

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Posted 5 years ago

“Very pleased with my mirror table easily assembled and delivered on time”

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Posted 5 years ago

“As we have not yet unpacked the shower yet we cannot give a quality assessment. The item was delivered quickly and very nice chap put it in garage for me exactly where we wanted. Expertly done Price was good and we were imformed of delivery time before it arrived.”

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Posted 5 years ago

“Furniture has still not arrived! Yet you still keep asking me for a review. Would have been nice to be able to sit outside now the weather is good.”

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Posted 5 years ago

“Have ordered many items from here and have never been disappointed. Excellent quality furniture, prompt service and always delighted with purchase.”

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Posted 5 years ago

“Prompt delivery .. easy to inflate .. lovely design .. wish they had matching cushions.”

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Posted 5 years ago

“Brilliant from start to finish. Called and spoke to a very helpful man when ordering my rattan corner sofa. Ordered on Monday arrived on the Friday. Love the quality and look of the furniture. Will definitely use this website again.”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“Very quick to respond and addressed my query immediately. Very pleased would definitely buy goods from them again.”

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Posted 5 years ago

“we are very happy with the quality and the service was the best delivered well within the two hour time slot, by very helpful and accommodating men and would highly recommend in fact we already have . the price was well within our budget for a quality far better than expected Victor and Heather Garland”

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Posted 5 years ago

“Well packed and easy to assemble. The allan key supplied is not the best quality. The delivery time was very long and was extended twice.”

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Posted 5 years ago

“No tracking for my order and I haven’t received it up till now”

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Posted 5 years ago

“Very pleased with our new Rattan garden 10 piece furniture and the online ordering process. Delivered on the day and time as stated. The particular guys that delivered ours were great, nice guys. A bit taken aback - it was all flat pack and would be very difficult to assemble for somebody inexperienced plus it does really need hexagon headed screws, NOT Allen keys - absolute pain - took just about a full day to assemble one table, four chairs and four stools. But everything else is good. Just one comment. This stuff really does need a cover. The metal stays and table stands are NOT the best of metal and WILL rust so I respectfully suggest at least a cover should be offered. I checked with 123 but they don't supply any so we got an exact sized one from Harts. Apart from that, no problem and very pleased. Just need to keep it dry !!!!!”

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Posted 5 years ago

“Fantastic service from start to finish, sofa is amazing, so comfy and expensive looking, fantastic delivery service straight to the room of my choice, would recommend this company to anyone.”

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Posted 5 years ago

“POS- Good priced furniture with a quick delivery (arrived a day early!) NEG- Chest of drawers had a ridiculous amount of flat pack pieces. Top piece of wood arrived scratched.”

Furniture 123 3 star review on 29th July 2020

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Posted 5 years ago

“The product itself was perfect and from order to arrival was only two days! Brilliant service.”

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Posted 5 years ago

“Beautifil and stylish 2 seater sofa. Kept to delivery date. Pleasant delivery driver. Didn't get a call beforehand not a problem as working from home and was 1st delivery. But could have been. Excellent value for money.”

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Posted 5 years ago

“Stylish, comfy chair, that doesn’t stick out like a sore thumb in my lounge. Love it 😊”

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Posted 5 years ago

“Fantastic quick service, great quality bed at the right price.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews