Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish, so happy with my dining table and chairs they look fabulous”

Helpful Report

Posted 5 years ago

“Ordered a table and came earlier which was good for me ..delivery driver took a photo of the box as it was dented the table was fine ..was kept updated throughout from first ordering it and i,m very happy with the whole process of ordering online plus the table is just what i expected if not better ..thankyou and i,ll be ordering again from furniture123”

Furniture 123 5 star review on 28th July 2020

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Posted 5 years ago

“Good quality product, as shown on description. Arrived in good time.”

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Posted 5 years ago

“The garden furniture set is lovely now its put together! Could really do with emphasising that it requires total assembly. The delivery men were great, friendly and punctual a credit to you! Our family love using it. We are really pleased with it thank you !”

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Posted 5 years ago

“Great table and good customer service with a quick response time.”

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Posted 5 years ago

“Love my new blanket box! Really good quality, colour slightly lighter than advertised but that's fine as it matches room even better. Few weeks wait for delivery, but was kept informed of any delivery date changes and it was well worth the wait!”

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Posted 5 years ago

“Hi I love my chair and footstool. Great quality. I did have a slight issue with delivery date. It was down for August then got a delivery date saying there's been a delay it's now coming in July ??? Emailed as I was working on the July date. they emailed back saying no it's August. Then got a message saying it will be with you within next few hours in July ?? Had to quickly get someone to go and sit at my home. Great delivery guys tho, no other issues and I would purchase again x”

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Posted 5 years ago

“Great product but communication not very good keeping you informed poor.”

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Posted 5 years ago

“Fantastic choice. Very good quality & it was exactly as described & pictured. Will buy from them again.”

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Posted 5 years ago

“Had an issue to start with emailed them fast response and resolved quickly items came faster than the date given delivery team was fantastic 2 lads would highly recommended and will definitely use again”

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Posted 5 years ago

“So happy with my table and chair - beautiful construction and well made. I was kept well informed about my delivery. Would definitely recommend.”

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Posted 5 years ago

“Reliable and great product.”

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Posted 5 years ago

“Great furniture set, arrived quickly with no problems. Good quality and looks fantastic.”

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Posted 5 years ago

“Excellent service very prompt delivery very pleased with our electric fire”

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Posted 5 years ago

“Good quality piece of furniture, delivered promptly with clear assembly instructions.”

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Posted 5 years ago

“Bought a fabulous suite online at an exceptionally good price. Delivered quickly and efficiently. One very happy customer 😁”

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Posted 5 years ago

“Updates provided in relation to delivery & arrived earlier than initially expected. Great outdoor furniture set, really happy with it”

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Posted 5 years ago

“Very happy with everything! Definitely will recommend to friends and family!”

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Posted 5 years ago

“Delivered quickly! Lovely piece of furniture, just wish they did a corner sofa that matched the chsir! Will buy from them again.”

Helpful Report

Posted 5 years ago

“Excellent customer service, regular updates regarding delivery estimates and product was available sooner than expected. I needed to arrange special delivery instructions and this was easy. Telephoned 30 minutes before delivery and they were fully aware of the instructions. Quality product received and well worth the cost. Would definitely order again and have already recommended to family and friends!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews