Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was delayed constantly. My first order was split into two separate delivery companies. I received the blanket box but the other company hasn’t delivered the bed, as they were unable to make it in the day. But haven’t rescheduled the delivery? So payed for a bed I haven’t got!”

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Posted 5 years ago

“Fitting doors as always was a nightmare.”

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Posted 5 years ago

“Quality Excellent. Service Excellent, it arrived when they said it would Value Excellent: What more can I say ....10 out of 10”

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Posted 5 years ago

“So happy with our console table, just a perfect size for the hall and good quality. Delivery was also very good.”

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Posted 5 years ago

“Good quality Provence nest of tables. Delivered when said they would be. When we are looking for furniture in the future will definitely look on your website first.”

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Posted 5 years ago

“Very fast service and good communication!”

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Posted 5 years ago

“Easy to order, delivered on time, easy to put up and my daughter loves it!”

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Posted 5 years ago

“Great looking furniture, great price and the delivery men were very helpful”

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Posted 5 years ago

“I am a first time buyer of Furniture123 and I’m very pleased with my garden furniture, rattan cube with parasol! Perfectly described on Furniture123 website. Delivered the next day! I was updated all the way through til they delivered my order. ArrowXL delivery staff were polite and helpful too. Will definitely recommend.”

Furniture 123 5 star review on 26th July 2020

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Posted 5 years ago

“Very pleased with my garden furniture, rattan cube with parasol! Perfectly described on Furniture123 website. Delivered the next day! I was updated all the way through til they delivered my order. ArrowXL delivery staff were polite and helpful too. Will definitely recommend.”

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Posted 5 years ago

“Great service and beautiful garden furniture. We are loving it. Thank you.”

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Posted 5 years ago

“Great patio furniture- good value for money. Kept me updated on delivery dates/ times.”

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Posted 5 years ago

“Paid for my table and benches beginning of July and received an email a few days later stating it had left warehouse and I would be given a time slot if delivery shortly! Over the next few weeks I chased by email and phone where I was told it would be with me shortly. Finally 3 weeks later they got back to say it’s out of stock!!!Still on their website to purchase however so beware. They refunded my £430 but they had it for over 3 weeks knowing full well they didn’t have the item. Would not use this company again.”

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Posted 5 years ago

“Ordered and paid for a mattress which didn’t arrive on day promised (still hasn’t) and no one seems to be able to tell me if/when it will arrive very disappointed thought this was a reliable company but neither the delivery or customer service have been good”

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Posted 5 years ago

“Hi, Pav and Haroon is what went wrong. Lack of help or advice was evident. Contacted via e-mail to ask for help. With covid and delays we were missing a few parts and when asked for help they stated we can't help you as its over the returns date. I didn't want to return. Just wanted help to either have the parts sent out and if they couldn't then advise on where I could buy these myself as it was over the time period etc... No help at all apart from sorry we can't help. If you had just shown some form of help... or showed you actually were trying.. even slightly I would have given a better rating. The lack of empathy here is what got you a 1/5. If I could give a 0/5 I would have.”

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Posted 5 years ago

“Ordering was straightforward and the furniture arrived next day. Courier advised when item would be delivered. Excellent service. Very pleased with product.”

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Posted 5 years ago

“Asked how they did and still not received item. No email as yet informing when item is to be delivered. Only correspondance so far is Thank you for your order.”

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Posted 5 years ago

“From ordering to delivery, the whole process was simple and efficient. I was kept updated from the start. I can’t praise the delivery team high enough. They were professional but so friendly and accommodating.”

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Posted 5 years ago

“Sofa looks great, good communication from the company, arrived well packed and no problems. Would definitely use furniture 123 again!”

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Posted 5 years ago

“Excellent service ,delivery tracking really really good. Product arrived right on time and was brilliant quality. Will buy again”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews