Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my bed and was very pleased with the service. Was aware from previous reviews that the instructions might be a challenge but we managed fine with a bit of teamwork and patience. Sleeping very well now.”

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Posted 4 years ago

“Really pleased with the ottoman- looks expensive- has loads of space for storage - just what I wanted.”

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Posted 4 years ago

“Excellent delivery time frame. Product as seen online. Very happy with the product. Early days in terms of seeing if it stands the test of time but so far so good.”

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Posted 4 years ago

“It is so well made and looks more expensive than the amount I paid. Very prompt delivery. I am an extremely happy customer and would definitely order from you again. Thank you”

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Posted 4 years ago

“Good products, good delivery”

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Posted 4 years ago

“Fast delivery and the bed was amazing! Would definitely recommend to anyone looking for a good quality storage bed!”

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Posted 4 years ago

“Delivery and quality of service we're great.”

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Posted 4 years ago

“I ordered 4 Antibesbla dining chair. Delivery was great. I started putting the chairs together I was unable to fit backs on due to screw holes not being in line, there was scratches on one of chair leg, faulty stitching on another. Spoke to customer services and was told to send photos which I did. I want a full refund i only had the chairs 1 day. They are packed back in the box waiting collection. I will see what response I get before commenting on customer services!!”

Furniture 123 1 star review on 22nd July 2020

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Posted 4 years ago

“Professional, efficient and very helpful, would recommend as they made moving easy.”

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Posted 4 years ago

“Delivery men were helpful and polite and the furniture is lovely quality.”

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Posted 4 years ago

“Excellent customer service from start to finish. Item arrived earlier than expected.”

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Posted 4 years ago

“I had the bed the very next day! The people who delivered the bed were also so helpful!!!”

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Posted 4 years ago

“Brilliant service fast delivery very happy with my new gazebo great value for the money will definitely use this company again”

Furniture 123 5 star review on 21st July 2020

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Posted 4 years ago

“The one star is because the furniture did arrive when expected. That is where the success of this company ended. I received a coffee table with 10 different areas of damage or poor workmanship. If that wasn’t bad enough the returns and refund process is an absolute shambles. Nearly 2 weeks after reporting the damage I still have the coffee table all boxed up awaiting collection and they still have my money. I have had emails offering me a £15 refund, then a £70 refund. They have even promised to collect it 3 times. The communication is terrible and they only make any offers of action if you keep on contacting them. Avoid at all costs!”

Furniture 123 1 star review on 21st July 2020

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Posted 4 years ago

“Very pleased with my purchase the quality and price is very good. only issue is it took 10 days rather than next day to receive. However customer service was good and prompt response.”

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Posted 4 years ago

“Arrived exactly on time in perfect condition, absolutely ideal product for my requirement and at a very competitive price. First class service.”

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Posted 4 years ago

“Was kept well informed of delivery date. The company that delivered were fab. The furniture is perfect in my daughters bedroom....it is true to the description and really well priced. Would definitely buy from you again in the future. Highly recommend.”

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Posted 4 years ago

“Been buying frim this company a few times over a few years now. Fast efficient delivery. Best price i can find online. No issue at all.”

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Posted 4 years ago

“Really happy with the product. Sturdy and well made. Very pleased with the chest of drawers.”

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Posted 4 years ago

“The Chest of drawers is lovely. However I was given a delivery date of Friday 17th July. Got a text 7.30am with time slot on the morning of the 17th. Then a text say were running a bit late about 11am then 6pm in the evening! Got a text to say...we wont be able to deliver.... After waiting in all day! However it did come the next day but I had to phone to check when it was next being delivered. On a positive note the delivery men were very helpful and polite.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews