Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No sign of item ordered, no response to email query.”

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Posted 5 years ago

“Great experience. Fast delivery & great communication.”

Furniture 123 5 star review on 20th July 2020

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Posted 5 years ago

“Quick delivery, easy to assemble and beautiful finish.”

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Posted 5 years ago

“Rubbish service”

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Posted 5 years ago

“Bed arrived 1 week after it was due. I wrote to customer service there excuse was that it was out of stock. The only reason we ordered this bed was that it was “ in stock “ online. I’m heavily pregnant and arranged for our old bed to be dismantled ready for new bed so ended up sleeping on a mattress on the floor because our bed was late. False selling point as it was “ out of stock “”

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Posted 5 years ago

“Delivery was prompt and on the scheduled day that was paid for. Despite several Negative reviews, we were Happy with the service received. We were a little hesitant about the product reviews before ordering but I have to say I was happy throughout the build with the instructions given and we both love the look of our new coffee table. We ordered the black one and it is quality and adds a very modern touch. Enjoy!”

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Posted 5 years ago

“Easy to order, delivery date was earlier then expected, very good service by delivery men who rang me 15mn before arrival and were helpful and pleasant”

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Posted 5 years ago

“A good online service and ordered our chair then an email arrived informing us of when the chair would be delivered, Chair then arrived earlier than expected which was very pleasing delivered efficiently with good communication from the delivery guys. A great service from start to finish.”

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Posted 5 years ago

“Great company! Said out of stock online but they managed to source a bed for me to be delivered within the week! Great delivery drivers! 100% recommend!”

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Posted 5 years ago

“Great service, given call when getting close to delivery, delivery men were plesent.”

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Posted 5 years ago

“I'm happy that they carry heavy parcel upstairs to bedroom, which I'm disabled, but not been set up yet.”

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Posted 5 years ago

“Excellent company to deal with. Delivery drivers Excellent and polite.”

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Posted 5 years ago

“Beautiful bed so happy with it and I managed to get it at a cheaper price as purchased a grade a bed, it was reduced as the box had been opened which was evident when arrived however all parts were present. My only gripe was that the back of the headboard material was torn in 2 places but because this would never be seen when bed is put together it wasn’t an issue for me. A bit difficult putting it together but I was on my own doing it and it says it’s a two man job so my own fault. Delivery was super quick and drivers were very polite and helpful despite COVID. Transaction was easy and simple. I’ve already recommended two friends and will be purchasing future furniture pieces.”

Furniture 123 4 star review on 19th July 2020

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Posted 5 years ago

“Received my gazebo within 2 days great fast service for the price I was very satisfied with the quality looks amazing in my garden look longer to put together than 1 hour 30 mins tho but really pleased with it will definitely recommend”

Furniture 123 5 star review on 19th July 2020

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Posted 5 years ago

“I was told my drawers would be delivered by 10th July but I have yet to receive them. The customer service is shocking- you have to pay to speak to them about your order on the phone, or wait days and days for them to reply to an email. I just wish I'd used another company. I still have no idea what has happened to my order- the delivery people have said it was damaged but I've received no communication from the company about this. I bought from here because it was the cheapest place to by the drawers I was looking for, but I wish I'd paid a little bit more and bought from a legitimate company.”

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Posted 5 years ago

“Extremely fast and prompt delivery; the delivery team were also fabulous. The chair itself is absolutely wonderful - excellent quality and sumptuously comfy. Very pleased customer indeed!”

Furniture 123 5 star review on 18th July 2020

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Posted 5 years ago

“First Class Service From Start To Finish. Arrived Within 2 Days. The Bed Was Beautiful, My Grandaughter Loves It.”

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Posted 5 years ago

“Quality products at a great price, super fast next day delivery, excellent service from start to finish. Would highly recommend to anyone 👍”

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Posted 5 years ago

“This is third piece of furniture I have ordered from Furniture 123. Yet again I wasn’t disappointed. Briana Oak sideboard is lovely piece of furniture for very reasonable price. Very sturdy, well made, smooth sliding of doors and drawers. It was very well packaged and easy to assemble. Very heavy so you definitely need more then one person. It was very easy to order online. I was allocated delivery date and day before I was contacted via txt and given 2 hour slot. They arrived on time and were very helpful. 5/5”

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Posted 5 years ago

“The beautiful bed arrived very well packed. It was so easy to put together and the end product !! I was chuffed it’s perfect and looks very expensive. This was put together by a 70 year old woman on her own!!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews