Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my new chair. Fantastic delivery service and next day as requested. Would definitely buy again.”

Helpful Report

Posted 4 years ago

“Ordering system good....delivery rubbish. Should have been a two man lift on my delivery...one man dropped it on my drive consequently damaging my order. Intitally ok with customer service until they tried to fob me off with £40 to keep the damaged product worth £250. Eventually got in touch with someone that had a brain and arranged full refund and collection. Wouldn't use them again”

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Posted 4 years ago

“Very pleased with my purchase”

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Posted 4 years ago

“Bed is gorgeous. However delivery date was changed from the 6th of July to the 15th. Then on the 15th it was changed to the 16th so I wasted a day waiting for it. Found out when I clicked the tracking link that it was going to be late. No phone call or anything to inform me of the change. Couriers were even worse. Rude men speaking to people like they’re stupid. Bad experience, will never use this company again.”

Helpful Report

Posted 4 years ago

“Great service, very knowledgable and helpful, next day delivery. Delivery driver very pleasant. Took 2 of us to erect, took our time and followed the instructions the finished product was exactly the same as the picture.”

Furniture 123 5 star review on 21st July 2020

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Posted 4 years ago

“Excellent service from placing the order to receiving the goods!”

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Posted 4 years ago

“Good quality, easy to assemble, great delivery experience. Does exactly what it says on the box! Thank you, you've completed my kitchen!”

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Posted 4 years ago

“Ordered a solid wooden sideboard and a rattan corner sofa for the garden. Both items were delivered within a couple of days and we were delighted with the overall quality, price and service. We will use again in the future.”

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Posted 4 years ago

“Beautiful quality item Product as described Fast delivery with item updates Would shop here again!”

Furniture 123 5 star review on 20th July 2020

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Posted 4 years ago

“I love this piece of furniture, rustic looking and well made. Easy assembled, looks lovely.”

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Posted 4 years ago

“Great value and fast delivery. You can’t go wrong”

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Posted 4 years ago

“Amazing quick delivery and beautiful sofa. Great quality love it and definitely recommend !”

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Posted 4 years ago

“Good communication from company. Sideboard arrived well packaged and was delivered by 2 courteous delivery guys. Very pleased with purchase.”

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Posted 4 years ago

“Certainly would not recommend this item glad I only paid £70 cheap and nasty”

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Posted 4 years ago

“Although the packaging wasn't damaged, the top piece and 1 of the backing panels were chipped and broken respectively. Fortunately the chip is at the back and so against a wall and I can work around the damaged back panel. The item does not fit together very well so there are gaps at several of the joints and it also has very little strength/integrity meaning I am going to have to strengthen the item before I can use it. The only good thing I can say about it is looks like the picture.”

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Posted 4 years ago

“First Class service from a great Company, nice piece of Furniture, came as described, (Flat Pack) easy to build, would buy again, the Company is reliable, and does what it promises, so no worries!”

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Posted 4 years ago

“Delivery was expected August 1st and it came 4 days after which was fab. Only fault was I didnt receive any texts or calls to say my delivery was going to be delivered which I see they state the driver is supposed to call you 30minute prior to delivery. Luckily my neighbour was in.”

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Posted 4 years ago

“No sign of item ordered, no response to email query.”

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Posted 4 years ago

“Great experience. Fast delivery & great communication.”

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Posted 4 years ago

“Quick delivery, easy to assemble and beautiful finish.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews