Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the bed the very next day! The people who delivered the bed were also so helpful!!!”

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Posted 5 years ago

“Brilliant service fast delivery very happy with my new gazebo great value for the money will definitely use this company again”

Furniture 123 5 star review on 21st July 2020

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Posted 5 years ago

“The one star is because the furniture did arrive when expected. That is where the success of this company ended. I received a coffee table with 10 different areas of damage or poor workmanship. If that wasn’t bad enough the returns and refund process is an absolute shambles. Nearly 2 weeks after reporting the damage I still have the coffee table all boxed up awaiting collection and they still have my money. I have had emails offering me a £15 refund, then a £70 refund. They have even promised to collect it 3 times. The communication is terrible and they only make any offers of action if you keep on contacting them. Avoid at all costs!”

Furniture 123 1 star review on 21st July 2020

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Posted 5 years ago

“Very pleased with my purchase the quality and price is very good. only issue is it took 10 days rather than next day to receive. However customer service was good and prompt response.”

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Posted 5 years ago

“Arrived exactly on time in perfect condition, absolutely ideal product for my requirement and at a very competitive price. First class service.”

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Posted 5 years ago

“Was kept well informed of delivery date. The company that delivered were fab. The furniture is perfect in my daughters bedroom....it is true to the description and really well priced. Would definitely buy from you again in the future. Highly recommend.”

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Posted 5 years ago

“Been buying frim this company a few times over a few years now. Fast efficient delivery. Best price i can find online. No issue at all.”

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Posted 5 years ago

“Really happy with the product. Sturdy and well made. Very pleased with the chest of drawers.”

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Posted 5 years ago

“The Chest of drawers is lovely. However I was given a delivery date of Friday 17th July. Got a text 7.30am with time slot on the morning of the 17th. Then a text say were running a bit late about 11am then 6pm in the evening! Got a text to say...we wont be able to deliver.... After waiting in all day! However it did come the next day but I had to phone to check when it was next being delivered. On a positive note the delivery men were very helpful and polite.”

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Posted 5 years ago

“Absolutely love my new chair. Fantastic delivery service and next day as requested. Would definitely buy again.”

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Posted 5 years ago

“Ordering system good....delivery rubbish. Should have been a two man lift on my delivery...one man dropped it on my drive consequently damaging my order. Intitally ok with customer service until they tried to fob me off with £40 to keep the damaged product worth £250. Eventually got in touch with someone that had a brain and arranged full refund and collection. Wouldn't use them again”

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Posted 5 years ago

“Very pleased with my purchase”

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Posted 5 years ago

“Bed is gorgeous. However delivery date was changed from the 6th of July to the 15th. Then on the 15th it was changed to the 16th so I wasted a day waiting for it. Found out when I clicked the tracking link that it was going to be late. No phone call or anything to inform me of the change. Couriers were even worse. Rude men speaking to people like they’re stupid. Bad experience, will never use this company again.”

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Posted 5 years ago

“Great service, very knowledgable and helpful, next day delivery. Delivery driver very pleasant. Took 2 of us to erect, took our time and followed the instructions the finished product was exactly the same as the picture.”

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Posted 5 years ago

“Excellent service from placing the order to receiving the goods!”

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Posted 5 years ago

“Good quality, easy to assemble, great delivery experience. Does exactly what it says on the box! Thank you, you've completed my kitchen!”

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Posted 5 years ago

“Ordered a solid wooden sideboard and a rattan corner sofa for the garden. Both items were delivered within a couple of days and we were delighted with the overall quality, price and service. We will use again in the future.”

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Posted 5 years ago

“Beautiful quality item Product as described Fast delivery with item updates Would shop here again!”

Furniture 123 5 star review on 20th July 2020

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Posted 5 years ago

“I love this piece of furniture, rustic looking and well made. Easy assembled, looks lovely.”

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Posted 5 years ago

“Great value and fast delivery. You can’t go wrong”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews