Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,967 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this bed. Looks even better than the photos provided online. Looks perfect in my bedroom. Really clear instructions and easy to set up. Delivery came exactly on date requested and was kept up to date regarding times.”

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Posted 5 years ago

“Good quality built, easy to put together, quick delivery”

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Posted 5 years ago

“White High Gloss Sideboard with LED lighting. Delivered on schedule, good communication from courier. Item well packed and decent pictorial assembly instructions to follow. Assembly a little time consuming and definately needs 2 people. As with all self assembly stuff getting the doors aligned tricky but OK in the end. Finished item looks good in a kitchen diner and very similar to high gloss white kitchen.”

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Posted 5 years ago

“Really helpful & simple ordering my sofa over the phone, thought I would have to pay the extra fee to deliver on my day off, but I didn’t. Also the company that Furniture 123 used to deliver my sofa were amazing!!! As I live in a flat on the second floor with no lifts, they didn’t make a fuss(unlike other company’s I've used In the pass!!)...also so prompt with the time slot!! Excellent all round So thank you!!”

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Posted 5 years ago

“Excellent & prompt customer service, item arrived when advised & looks great!”

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Posted 5 years ago

“The day bed arrived on time we assembled it and found it to be very good value for money in excellent condition and would recommend 123 furniture.”

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Posted 5 years ago

“Was well happy with the service and delivery”

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Posted 5 years ago

“A really lovely sturdy bed, the quality, colour and finish is beautiful. The delivery and communication was brilliant. Really easy to put together me and my mum did it easy enough with changing the order slightly it helped us a little. I will also agree with others with being careful after touching the screws and packing then touching the bed fabric it could stain it. Overall fabulous experience with furniture 123 my daughter loves it!”

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Posted 5 years ago

“Gorgeous bed, so easy to put up and my daughter loves it!”

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Posted 5 years ago

“Absolutely love the bar stools! Had a query over an item and got a quick response and solution!”

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Posted 5 years ago

“Everything perfect! Sofa is really nice 😉”

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Posted 5 years ago

“Love our new wardrobe, really good quality and easy to build!”

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Posted 5 years ago

“First class delivery”

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Posted 5 years ago

“Excellent value, super quick delivery, fab updates on the delivery schedule, great product”

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Posted 5 years ago

“Very good quality. Everything was clearly packaged very well. All the fixings were bagged clearly marked out so as you go through the instructions you knew what you was using. The instructions were clear also. Overall very impressed and this certainly looks and feels more expensive than the Dreams mid sleeper. 10/10 from me.”

Furniture 123 5 star review on 19th October 2020

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Posted 5 years ago

“We used this site for the first time. Very happy with the furniture and the customer service.Had prompt delivery and was kept informed about it. Very satisfied.Good value for money.”

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Posted 5 years ago

“We had been let down by a reputable company for our new bed spoke to Mia who made sure our new bed would arrive next day FANTASTIC ! The service extended with the delivery team ,the bed is put together .I would like to recommend a video would help how to put together by Furniture 123 many thanks”

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Posted 5 years ago

“Lovely furniture and delivery was quick and easy.”

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Posted 5 years ago

“Sofa delivered when promised, love it! Looks like it did on the website and was easy to put the legs on. Good quality for the price, happy to recommend Furniture 123.”

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Posted 5 years ago

“Very prompt delivery. Kept me updated when they were on the road. Really pleased with the love chair 😊👍”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,967 reviews