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Furniture 123 Reviews

4.5 Rating 5,916 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,916 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Furniture 123 3 star review on 16th May 2025
Sola
Furniture 123 5 star review on 22nd March 2025
M Hughes
Furniture 123 5 star review on 5th February 2025
Cassie
Furniture 123 5 star review on 9th December 2024
Claire Cruickshank
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
549
Anonymous
Anonymous  // 01/01/2019
Well made and sturdy bed. Looks very nice. Would recommend that there should be a way to stabilise the bed with a brake or something though as it can move sideways. Was disappointed that package opened in transit but got in touch with them and was assured they would help if anything was missing. Thankfully nothing was missing.
Helpful Report
Posted 4 years ago
Excellent customer service. Very helpful and quick to answer any questions and respond to queries. Product is excellent value for money.
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Posted 4 years ago
first purchase from furniture123 and what a great purchase it was , well built piece of furniture well i did build it but design great a certain swedish company should follow suit 1 problem a little more detail on the drawings how to stop the drawers from coming out but other than that 5 star product
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Posted 4 years ago
Delighted with my table and chairs also with the service 😊
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Posted 4 years ago
I have bought a few pieces of high gloss furniture from 123 and they don’t disappoint. Very well made and extremely sturdy.
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Posted 4 years ago
Great service loved that l could collect it and they were super helpful at Elland
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Posted 4 years ago
There was a wait for delivery, was kept updated as the order progressed. Ordered the Hamilton pine drawer, Happy with my purchase as looks good and is good quality.
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Posted 4 years ago
Good quality, didn’t wait long, price reasonable and website easy to use. Arrived (boxed a little damaged which was disappointing however packaging inside protected item well) with clear instructions on how to build. I would recommend buying from this company, it’s a thumbs up from me.
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Posted 4 years ago
Very good furniture I purchased mirror pedestals which I am over the moon with . Excellent service and delivery . Would purchase again from them .
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Posted 4 years ago
Excellent quality furniture and good delivery service would purchase again from furniture 123 .
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Posted 4 years ago
This order was excellent, the service was prompt and the delivery driver kept me updated on a time slot , no complaints here just a big Thank You for an Amazing service and great product
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Posted 4 years ago
Even better than we ever expected!, Exactly as shown & advertised, exceptional quality, & efficient professional fast delivery
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Posted 4 years ago
Ordered an ottoman online and it was delivered promptly, well packaged and in excellent condition.
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Posted 4 years ago
Delievery was excellent and on time. The bed was ordered for my daughter and she is so pleased with it..A*
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Posted 4 years ago
Thank you bedroom furniture is lovely , easy to assemble and looks marvellous .
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Posted 4 years ago
quick delivery really good quality will defo be buying more!!
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Posted 4 years ago
What more can I say, they were the best price for the item I wanted. Delivery was cheaper than other sites I considered using and the delivery was quick. Item arrived in good working order. Job well done.
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Posted 4 years ago
Excellent service and product arrived exactly on time. Lovely product
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Posted 4 years ago
Excellent product if a little delayed. However my armchair was perfect in colour which can be a problem buying in the internet.
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Posted 4 years ago
Next day delivery. Impressed with the quality. And already arrived built. Great sofa , so many compliments on it already
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Posted 4 years ago
Furniture 123 is rated 4.5 based on 5,916 reviews