Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,915 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality. Prompt delivery. Reassuring customer care throughout. Very impressed!”

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Posted 4 years ago

“Fabulous fast service and the item has completed my lounge perfectly!”

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Posted 4 years ago

“Great service!! What can I say!”

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Posted 4 years ago

“Great service, got my item within a couple of days. Great prices and good quality products. Would definitely use them again.”

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Posted 4 years ago

“Fabulous service. Ordered Saturday night and received my bar stools the following Monday. Absolutely love them. They give my kitchen the wow factor!”

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Posted 4 years ago

“Excellent service and delivery man could not have been more helpful”

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Posted 4 years ago

“Really keen price for the ottoman we purchased and very impressed with the quality of materials and finish. Added with virtually next day delivery for a large item, it's very easy to be happy with furniture 123.”

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Posted 4 years ago

“Excellent product and service”

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Posted 4 years ago

“Amazing solid bed thank you my son loves it.”

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Posted 4 years ago

“Price was right. Lovely friendly delivery men they were on time.”

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Posted 4 years ago

“Item came on next day delivery and was as expected”

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Posted 4 years ago

“Really pleased! The bed is absolutely perfect for our son's box room. It's really solid and was fairly straightforward to build. He loves the space underneath, behind the draws. He's made it into a little den. We paid for next day delivery and it came super quick with a time slot emailed to us the before.”

Furniture 123 5 star review on 16th October 2020

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Posted 4 years ago

“Service was excellent. Any concerns you have is dealt with quickly and the product looks exactly what you ser advertising. I will definitely use this site again”

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Posted 4 years ago

“Very quick delivery, good quality product and excellent value for money.”

Furniture 123 5 star review on 15th October 2020

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Posted 4 years ago

“Ordered our dining table and chairs and was delivered with in a week no fuss no drama 👍”

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Posted 4 years ago

“Great quality table and wardrobe. Love them!”

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Posted 4 years ago

“Lovely quality table and wardrobe. Love them!”

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Posted 4 years ago

“Quick delivery and delighted with the console table good value for money”

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Posted 4 years ago

“Brilliant! This is my 2nd furniture purchase from Furniture 123 and I was very pleased at both occasions. website easy to navigate, ordering very smooth with options for PayPal credit or debit payment. Communication about the order was on point, reminder about the dispatch and delivery. The delivery driver called me 30 minutes before he dropped my furniture off. He was very polite and professional, all Covid measures in place. The sofa chair I bought was of good quality and well packaged. Would definitely recommend and will be using again ☺️ very happy customer.”

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Posted 4 years ago

“Super fast delivery, ordered at about 4.30 Thursday afternoon and was delivered at 9.00am Friday!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,915 reviews