Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,967 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and a really lovely product. Delivery was very quick. Will use this company in future!”

Helpful Report

Posted 5 years ago

“I don’t often leave reviews but after I ordered this product, the mid sleeper in pine with pullout desk and drawers, I read some some not too positive stuff from other customers. I got a little worried about the overall quality as some reviewers had found and also a few people suggested it was impossible to build. The product is pretty solid and was extremely well packaged. It’s pine so a soft wood and as pine goes it’s at the softer end of the range but the design is pretty good and results in a very sturdy bed frame. The build is very intuitive and the instructions are great and it only took me a couple of hours. If you are used to building flat pack furniture there is nothing unusual or difficult about construction. Might be a little on the expensive side but for ease of purchase and excellent delivery it seems worth it to me.”

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Posted 5 years ago

“Perfect my son loves his new bed. The delivery drivers where very sweet they left the boxes by my front door. It did take a little longer than usual to put together however the instructions where clear and easy to understand. The bed is very sturdy and of a quality material. Highly recommend it to anyone.”

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Posted 5 years ago

“Bed was very good value for money. Delivered on the appointed date.”

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Posted 5 years ago

“Very happy with settee and great service”

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Posted 5 years ago

“Fantastic product, great customer service from start to finish.”

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Posted 5 years ago

“Ordered tiffany gloss nest of tables ca.e within 2 days beautiful set and easy to put together look more expensive then I paid for them would highly recommend furniture 123”

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Posted 5 years ago

“Straightforward delivery. Pleasant delivery guys.”

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Posted 5 years ago

“good product delivered professionally and in a timely manner. Excellent value”

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Posted 5 years ago

“Great drop leaf table excellent product and well made.should have bought one ages ago. Instructions were easy to understand.many thanks.”

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Posted 5 years ago

“Great bunbeds, look really smart.”

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Posted 5 years ago

“Fast delivery. Easy to assemble. Happy with the bed. I love the design but the antique brass finish leaves a little to be desired.”

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Posted 5 years ago

“Very happy with the entire process, a company you can trust, good quality furniture. Definitely a company I will use again in the future”

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Posted 5 years ago

“Received my bedside tables 2 days after ordering. As described and looked like on website. Quality not brilliant but they do look great. Happy overall.”

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Posted 5 years ago

“Received my order very quickly after ordering without any problem”

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Posted 5 years ago

“Great beds had a problem with courier delivery and furniture 123 were really quick and sorted the problem very quickly, great service.”

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Posted 5 years ago

“We bought 3 beds for our 4, 8 & 10 year old girls. They are perfect. We absolutely love them. Our older girl said she thought the beds looked better than she imagined. The only criticism is the drawer was tricky to assemble as the instructions are not very clear but once done handle the drawer with care.”

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Posted 5 years ago

“Amazing service ordered & delivered within 24hours quality product will definitely order again”

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Posted 5 years ago

“Gorgeous footstool lovely quality quick delivery”

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Posted 5 years ago

“Good quality furniture at an affordable price. Delivered within a short time frame. Excellent!!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,967 reviews