Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was well happy with the service and delivery”

Helpful Report

Posted 4 years ago

“A really lovely sturdy bed, the quality, colour and finish is beautiful. The delivery and communication was brilliant. Really easy to put together me and my mum did it easy enough with changing the order slightly it helped us a little. I will also agree with others with being careful after touching the screws and packing then touching the bed fabric it could stain it. Overall fabulous experience with furniture 123 my daughter loves it!”

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Posted 4 years ago

“Gorgeous bed, so easy to put up and my daughter loves it!”

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Posted 4 years ago

“Absolutely love the bar stools! Had a query over an item and got a quick response and solution!”

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Posted 4 years ago

“Everything perfect! Sofa is really nice 😉”

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Posted 4 years ago

“Love our new wardrobe, really good quality and easy to build!”

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Posted 4 years ago

“First class delivery”

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Posted 4 years ago

“Excellent value, super quick delivery, fab updates on the delivery schedule, great product”

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Posted 4 years ago

“Very good quality. Everything was clearly packaged very well. All the fixings were bagged clearly marked out so as you go through the instructions you knew what you was using. The instructions were clear also. Overall very impressed and this certainly looks and feels more expensive than the Dreams mid sleeper. 10/10 from me.”

Furniture 123 5 star review on 19th October 2020

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Posted 4 years ago

“We used this site for the first time. Very happy with the furniture and the customer service.Had prompt delivery and was kept informed about it. Very satisfied.Good value for money.”

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Posted 4 years ago

“We had been let down by a reputable company for our new bed spoke to Mia who made sure our new bed would arrive next day FANTASTIC ! The service extended with the delivery team ,the bed is put together .I would like to recommend a video would help how to put together by Furniture 123 many thanks”

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Posted 4 years ago

“Lovely furniture and delivery was quick and easy.”

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Posted 4 years ago

“Sofa delivered when promised, love it! Looks like it did on the website and was easy to put the legs on. Good quality for the price, happy to recommend Furniture 123.”

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Posted 4 years ago

“Very prompt delivery. Kept me updated when they were on the road. Really pleased with the love chair 😊👍”

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Posted 4 years ago

“Excellent, Helpful customer service line, on-time delivery and great bed thanks.”

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Posted 4 years ago

“Such a luxury looking bed Frame a fraction of luxury price! Love a touch of glam this is now our statement piece in a almost plain room. Delivery was as expected on time, had a couple of service queries which were sorted to my satisfaction. The mattress isn’t the greatest it’s just okay and I probably wouldn’t go for the one they recommend and have a browse however that was my fault for not checking the website and going to the add on that comes up!”

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Posted 4 years ago

“SUPERB service from Furniture 123. I looked all over for 2 velvet dining chairs in a light grey and found them at Furniture 123. Sooooo pleased with the service. I ordered the chairs quite late on a Sunday evening and the chairs arrived early afternoon on the Monday! That is five star customer service. The chairs were very well packaged, easy to assemble and look AMAZING! They are super comfortable, super stylish and contemporary. I am over the moon with the service and products. The cost of the chairs were very very reasonable and the quality is superb.”

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Posted 4 years ago

“Excellent product! Real good value for money and the service and delivery was first class. I would definitely recommend and will use again in the future”

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Posted 4 years ago

“lovely furniture cant wait to add another piece”

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Posted 4 years ago

“Excellent quality and simple explanatory instructions for assembly. Really good value for money.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews