Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,922 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very satisfied with the product easy to assemble although struggling to remove the plastic should be easy if they put mark in one end but other that perfectly fine😀”

Helpful Report

Posted 5 years ago

“Absolutely love these chairs. The quality is excellent and they are a good height at our dining table. I bought 6 and they were easy to assemble. A lot stronger than they looked. Also love the shading in the leather which breaks up the tan colour. Much more sociable than my old high backed chairs.”

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Posted 5 years ago

“Beautiful low cost chairs easy to assemble and just match my oak table. Delivery was very promp and driver very helpful delivering them into my house while abiding by social distancing rules. Very happy with the product and service thank you”

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Posted 5 years ago

“This was the first time I have ever ordered from Furniture 123 and I was not disappointed. Customer services was excellent, the delivery was super fast (even during Covid-19 times!) and the sideboard was beautiful, great quality! I will absolutely be ordering from Furniture 123 again! Thank you!”

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Posted 5 years ago

“We had a great experience with the team here. I cannot fault anything, price was the best I could find, quality is great and the furniture is so comfortable. Delivery was very quick especially at this time when so many others are struggling to get stock out. Delivery person was great and friendly. Highly recommend”

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Posted 5 years ago

“Amazing service under theses current restrictions. Excellent quality of goods”

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Posted 5 years ago

“Great bed, very sturdy and instructions easy to follow (I bought 2!). Great communication over delivery too. FAB!! Will shop again. Thank you”

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Posted 5 years ago

“High gloss tv unit with storage. Good quality, food finish, easy to assemble. Delivered quickly.”

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Posted 5 years ago

“Looked at loads of different beds for my daughter. Looked for hours. Liked the look of this bed and the price was good too, compared to other beds I had seen on other websites. Ordered it and came quickly. Often can get it next day delivery. My husband put it up in about 2hrs, I sort of helped him. My daughter loves it, we haven't put the desk up for her as bit too young for one, so we made a den underneath with lights. So she can play with her toys as her room is small. Would recommend.”

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Posted 5 years ago

“I absolutely love my new garden furniture. It took a while to put together but it was well worth it. Lovely quality and very sturdy. Would highly recommend”

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Posted 5 years ago

“Great service and next day delivery. Bought white high gloss sideboard for my son bedroom. Took a bit of time 2 person job but looks great.”

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Posted 5 years ago

“Good quality for the price, very fast delivery.”

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Posted 5 years ago

“We ordered our daughter a grey velvet ottoman bed with a curved headboard. The box for the headboard was damaged when it arrived but thankfully the contents were well protected and nothing had been harmed. The instructions (mainly pictures) were fairly straightforward and the bed went together without mishap. The result is absolutely beautiful and we are extremely pleased with the quality and the value of our purchase.”

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Posted 5 years ago

“Great loveseat at a remarkable price. Delivery the day after for a tenner. What's not to like. Big thanks”

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Posted 5 years ago

“Nice furniture, spot on delivery”

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Posted 5 years ago

“Good quality unit. A little confusion over delivery date but I was given a full refund of the shipping costs.”

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Posted 5 years ago

“delivered on time and in good condition. everything appears to be present and good quality. yet to be built. but if it is anything like others, it will be simple and look good in place. looking forward to the big build.”

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Posted 5 years ago

“excellant next day delivery and quality of oroduct”

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Posted 5 years ago

“Very good prompt service - next day delivery in spite of current climate. The unit is solid and very straight forward to put together. electrics already fitted, just needed plugging in. Would highly recommend and would definitely buy from these guys again.”

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Posted 5 years ago

“Excellant service and speedy delivery”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,922 reviews