Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the ‘Gold Tray Side Tables With Green & Pink Tops - Kaisa’ and absolutely love them!! Fast delivery, easy assembly and great quality for the price. Only very slight criticism was the paintwork in areas, but barely noticeable. Would definitely use Furniture 123 again!”

Helpful Report

Posted 5 years ago

“Excellent website , customer help details all clearly laid out. Everything was made easy for the customer to contact you in case of a query regarding the delivery. The delivery people were really professional too! The Parasol was easy to install, the base seems bigger than we expected, but the whole item seems solid and sturdy.”

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Posted 5 years ago

“Great product, great service.”

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Posted 5 years ago

“Received order on time without delays”

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Posted 5 years ago

“Really good service bed is lovely”

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Posted 5 years ago

“Good service brilliant Otterham”

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Posted 5 years ago

“Excellent service and delivery. High quality product”

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Posted 5 years ago

“very fast delivery. quality solid wood tables, great price. Much better than Wayfair. No issues or problems whatsoever!”

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Posted 5 years ago

“Garden furniture was delivered when they said, straightforward assembly and looks pretty good too. A+”

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Posted 5 years ago

“No complaints delivered in perfect condition and when built really solid bunk beds.”

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Posted 5 years ago

“Due to other companies letting me down i was very pleased with furniture123! Was worried at first it couldn’t come due to the pandemic but i was very very happy! bed is lovely & great price! will definitely be ordering more in future! thank you!!”

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Posted 5 years ago

“Love the bed, desk, drawers and desk, son loves it too.”

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Posted 5 years ago

“The bed is the best product you can find for this value. Unbelievable quality”

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Posted 5 years ago

“You delivered exactly what was ordered. It was easy to self assembly if you half a brain. So, you ticked the boxes and we are happy with our purchase. Will recommend you.”

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Posted 5 years ago

“Very pleased with item, prompt delivery.”

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Posted 5 years ago

“Easy ordering process, Best price, Good delivery times, Product looks great. All round good service.”

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Posted 5 years ago

“I bought the Seconique Panama Solid Pine 2 Door Wardrobe. This is my second Seconique wardrobe purchase inside the previous 12 months. The first one was a Corona model – an unfortunate name given the situation we find ourselves in at the time of writing! Both arrived as promised and both were well packed and undamaged in transit. All the necessary parts were supplied, along with (reasonably) clear instructions. A few words here and there would be helpful but I acknowledge that modern times dictate the need for multi-lingual assembly documentation. Once built (which was easy enough to do), they look worth more than their price would suggest – particularly the pine option. Both were bought to provide cupboard space in spare rooms and both are proving ideal for their tasks. Can’t fault Furniture 123 for service. Had a problem with a third piece last year (a courier error) but it gave Furniture 123 the opportunity to demonstrate their customer service skills, always assuming they have any. Well they do and they’re very effective and impressive! I would deal them again without hesitation.”

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Posted 5 years ago

“Great service great product”

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Posted 5 years ago

“Great service fantastic furniture real quality. Couple minor issues with LED lights but more than happy to solve the problem”

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Posted 5 years ago

“Amazing price, My boys were so happy with their new bunk beds, solid bunks, the shelves are handy also. Very happy Thankyou”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews