Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bed good delivery time my cousin has even brought one for her little girl after seeing my daughters! Thank you x”

Helpful Report

Posted 5 years ago

“Kids cabin bed. Ordered and delivered within 20 hours. Built as instructions perfectly. Will use Furniture 123 again!”

Helpful Report

Posted 5 years ago

“We bought the ‘Gold Tray Side Tables With Green & Pink Tops - Kaisa’ and absolutely love them!! Fast delivery, easy assembly and great quality for the price. Only very slight criticism was the paintwork in areas, but barely noticeable. Would definitely use Furniture 123 again!”

Helpful Report

Posted 5 years ago

“Excellent website , customer help details all clearly laid out. Everything was made easy for the customer to contact you in case of a query regarding the delivery. The delivery people were really professional too! The Parasol was easy to install, the base seems bigger than we expected, but the whole item seems solid and sturdy.”

Helpful Report

Posted 5 years ago

“Great product, great service.”

Helpful Report

Posted 5 years ago

“Received order on time without delays”

Helpful Report

Posted 5 years ago

“Really good service bed is lovely”

Helpful Report

Posted 5 years ago

“Good service brilliant Otterham”

Helpful Report

Posted 5 years ago

“Excellent service and delivery. High quality product”

Helpful Report

Posted 5 years ago

“very fast delivery. quality solid wood tables, great price. Much better than Wayfair. No issues or problems whatsoever!”

Helpful Report

Posted 5 years ago

“Garden furniture was delivered when they said, straightforward assembly and looks pretty good too. A+”

Helpful Report

Posted 5 years ago

“No complaints delivered in perfect condition and when built really solid bunk beds.”

Helpful Report

Posted 5 years ago

“Due to other companies letting me down i was very pleased with furniture123! Was worried at first it couldn’t come due to the pandemic but i was very very happy! bed is lovely & great price! will definitely be ordering more in future! thank you!!”

Helpful Report

Posted 5 years ago

“Love the bed, desk, drawers and desk, son loves it too.”

Helpful Report

Posted 5 years ago

“The bed is the best product you can find for this value. Unbelievable quality”

Helpful Report

Posted 5 years ago

“You delivered exactly what was ordered. It was easy to self assembly if you half a brain. So, you ticked the boxes and we are happy with our purchase. Will recommend you.”

Helpful Report

Posted 5 years ago

“Very pleased with item, prompt delivery.”

Helpful Report

Posted 5 years ago

“Easy ordering process, Best price, Good delivery times, Product looks great. All round good service.”

Helpful Report

Posted 5 years ago

“I bought the Seconique Panama Solid Pine 2 Door Wardrobe. This is my second Seconique wardrobe purchase inside the previous 12 months. The first one was a Corona model – an unfortunate name given the situation we find ourselves in at the time of writing! Both arrived as promised and both were well packed and undamaged in transit. All the necessary parts were supplied, along with (reasonably) clear instructions. A few words here and there would be helpful but I acknowledge that modern times dictate the need for multi-lingual assembly documentation. Once built (which was easy enough to do), they look worth more than their price would suggest – particularly the pine option. Both were bought to provide cupboard space in spare rooms and both are proving ideal for their tasks. Can’t fault Furniture 123 for service. Had a problem with a third piece last year (a courier error) but it gave Furniture 123 the opportunity to demonstrate their customer service skills, always assuming they have any. Well they do and they’re very effective and impressive! I would deal them again without hesitation.”

Helpful Report

Posted 5 years ago

“Great service great product”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews