Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,917 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had never heard of Furniture 123 before so I was a little dubious, but I needed a new chest of drawers for my bedroom, I have a lot of stuff so I needed them to be sturdy and I’m not great with a screwdriver so I wanted fully assembled and they had exactly what I wanted. Ordering was easy, delivery date was estimated and then confirmed and drawers arrived. They were packaged so well, fully built and of a fantastic quality. Will be ordering from you again soon”

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Posted 4 years ago

“Very good service and prompt delivery. Knowledgable sales team.”

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Posted 4 years ago

“Delivery prompt, best price I could find, really happy with purchaseGai”

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Posted 4 years ago

“The estimated delievery date was bang on, the drivers where helpful and friendly, the furniture was well packaged with extra screws ect.. no damage and very clear instructions! Not one for writing reviews but I’m so pleased with my purchase”

Furniture 123 5 star review on 15th September 2020

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Posted 4 years ago

“Delivery people very polite and helpful. Good quality chest of drawers. Overall a very Good experience. Many thanks”

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Posted 4 years ago

“Good product and delivery on time”

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Posted 4 years ago

“I love the ottoman that I ordered, looks great and really good quality! I paid for normal delivery and it still came next day, would definitely buy again.”

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Posted 4 years ago

“Console table delivered (and undamaged) in less than a week to Northern Ireland. Unlike my experience with a competitor! Very pleased.”

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Posted 4 years ago

“Very good delivery less than 5 days”

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Posted 4 years ago

“Amazing service. I bought two provence side tables and the product is great quality! They look great as they are, but had painted mine to go with the look of the room. The delivery was fast.”

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Posted 4 years ago

“Great service and good quality furniture as described”

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Posted 4 years ago

“Everything was very quick from order to delivery, other places were quoting 6 weeks but I received my bed from Furniture 123 in about 3 days. The bed itself is fantastic and my son is delighted with it. 5 stars all round.”

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Posted 4 years ago

“Good product- impressed with 2 day delivery to Isle of Man.”

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Posted 4 years ago

“Brilliant desk, fairly simple to put together, very quick delivery! A+”

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Posted 4 years ago

“Bed is amazing and good quality. Instructions were easy to follow however a bit confusing at times. Overall quick delivery and amazing product”

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Posted 4 years ago

“The quality of the bed is amazing and the delivery was very fast.”

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Posted 4 years ago

“Fantastic fast delivery beautiful furniture very happy”

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Posted 4 years ago

“Great quality of product, looks amazing, good service delivery and as agreed timeframes met. Would order again, as well happy”

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Posted 4 years ago

“Have ordered from you 3 times now. Very pleased with all items”

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Posted 4 years ago

“Website easy to use and navigate; quick delivery options despite my home address being 200+miles away. Unfortunately needed to arrange a refund on the express delivery as the 3rd party courier used had overloaded the delivery vehicle and my sofa needed to be removed; however there was no quibbling by 123.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,917 reviews