Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Called to book a delivery slot. Arrived on time, easy to build and great quality furniture.”

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Posted 5 years ago

“Really happy with purchase and delivery refund asi it wasn’t delivered on scheduled day many thanks I was given full delivery refund”

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Posted 5 years ago

“Verry happy! Quick response and delivery. Driver stayed to check the colour of my order and ensured everything was there. Top service”

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Posted 5 years ago

“Very quick delivery , great product , love it !”

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Posted 5 years ago

“Great customer service from start to finish. No problems with our cabin bed, everything in order.”

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Posted 5 years ago

“Absolutely over the moon with this company great product, quick delivery and excellent price would highly recommend furniture 123”

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Posted 5 years ago

“Really pleased with the product and service provided. Although it arrived with minor damages I am really pleased with how this was dealt with the the prompt responses received. The fire warms really quickly and looks amazing on the wall!”

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Posted 5 years ago

“Very pleased with the TV corner unit especially as it is already assembled”

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Posted 5 years ago

“Bought a 4 seater dining table easy to assemble well pleased price was great and delivery was perfect”

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Posted 5 years ago

“I ordered the baby pink sleigh bed and matching otterman, I haven’t yet assembled the bed but if it’s anything like the quality of the service and otterman I’m going to be very impressed I was informed of delivery and time with great service, delivery men were superb.”

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Posted 5 years ago

“Safina Ottoman bed is great for the budget price, it's study, doesn't wobble or squeak, massive storage space, and a good height (54cm with mattress) . The shade of grey upholstery was lighter than expected from the website photos, but very nice anyway. Large headboard gives it a luxurious hotel look. Fairly simple for two people to assemble, took a couple of hours. Unfortunately, one of the gas-lift pistons was faulty so bed wouldn't stay up, however the company's customer service was outstanding and two replacement pistons were delivered the next day. Now working perfectly. Very happy, would recommend.”

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Posted 5 years ago

“Trying to find the right tables for my lounge 123 furniture had the exact ones I was looking for....great service delivered on time great price. I’m looking for other items and 123 furniture will be my first stop.”

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Posted 5 years ago

“Excellent quality great choice of delivery will definitely buy again from this company.”

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Posted 5 years ago

“Great price for a very solid contemporary coffee table. Superbly packaged & fast delivery. My daughter was so impressed she bought a chest of drawers with exactly the same 1st class experience.”

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Posted 5 years ago

“Delivered as planned and appears to be substantial and good quality. Time will tell but pleased so far.”

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Posted 5 years ago

“Great service all round. Good communication and delivered on time. Would recommend”

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Posted 5 years ago

“Amazing 😉 not one problem 🙏”

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Posted 5 years ago

“Great 😀-ordered on a Thursday night -they were delivered by Saturday afternoon- really well packaged, great quality, great price, easy to put together and look lovely- couldn’t be more pleased, Would definitely recommend and use again!”

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Posted 5 years ago

“Fast delivery Great products for the price Inform you about delivery give tracking numbers etc”

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Posted 5 years ago

“Great service. Very quick when an alternative company let us down. Fantastic quality cabin bed for the price and really well made.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews