Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,970 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery Good quality coffee table for the price. Packaged well. Delivery guys really helpful.”

Helpful Report

Posted 5 years ago

“Delivered on time, well packaged and protected. Lovely tv cabinet looks stunning, really different with the LED lights, easy instructions and great quality Very pleased with my purchase”

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Posted 5 years ago

“Received my lovely oak corner cupboard within a few days of ordering at a great price. I was kept informed by email of when it had been despatched then what day it would be delivered followed by timeslot. It was packed really well - very pleased.”

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Posted 5 years ago

“Easy to order, delivery was quick and assembly was fairly straightforward- I would recommend Furniture 123, it’s good value”

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Posted 5 years ago

“No issues at all from start to finish, very clear communication. Delivery on time and set up took less than 30mins.... Customer service 100%”

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Posted 5 years ago

“Fantastic item and fantastic customer service! Staff were super helpful when I called asking for more measurements and item arrived promptly on the day it was promised. Item is very well made and so simple to put together. Made it with my 10 year old son. Took longer than the estimate but still great instructions and all parts very clearly labelled. Super happy with the item! Beautiful trundle bed which I’ve already recommended to 2 friends!”

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Posted 5 years ago

“Great customer service. Called to book a delivery slot. Arrived on time, easy to build and great quality furniture.”

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Posted 5 years ago

“Really happy with purchase and delivery refund asi it wasn’t delivered on scheduled day many thanks I was given full delivery refund”

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Posted 5 years ago

“Verry happy! Quick response and delivery. Driver stayed to check the colour of my order and ensured everything was there. Top service”

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Posted 5 years ago

“Very quick delivery , great product , love it !”

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Posted 5 years ago

“Great customer service from start to finish. No problems with our cabin bed, everything in order.”

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Posted 5 years ago

“Absolutely over the moon with this company great product, quick delivery and excellent price would highly recommend furniture 123”

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Posted 5 years ago

“Really pleased with the product and service provided. Although it arrived with minor damages I am really pleased with how this was dealt with the the prompt responses received. The fire warms really quickly and looks amazing on the wall!”

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Posted 5 years ago

“Very pleased with the TV corner unit especially as it is already assembled”

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Posted 5 years ago

“Bought a 4 seater dining table easy to assemble well pleased price was great and delivery was perfect”

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Posted 5 years ago

“I ordered the baby pink sleigh bed and matching otterman, I haven’t yet assembled the bed but if it’s anything like the quality of the service and otterman I’m going to be very impressed I was informed of delivery and time with great service, delivery men were superb.”

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Posted 5 years ago

“Safina Ottoman bed is great for the budget price, it's study, doesn't wobble or squeak, massive storage space, and a good height (54cm with mattress) . The shade of grey upholstery was lighter than expected from the website photos, but very nice anyway. Large headboard gives it a luxurious hotel look. Fairly simple for two people to assemble, took a couple of hours. Unfortunately, one of the gas-lift pistons was faulty so bed wouldn't stay up, however the company's customer service was outstanding and two replacement pistons were delivered the next day. Now working perfectly. Very happy, would recommend.”

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Posted 5 years ago

“Trying to find the right tables for my lounge 123 furniture had the exact ones I was looking for....great service delivered on time great price. I’m looking for other items and 123 furniture will be my first stop.”

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Posted 5 years ago

“Excellent quality great choice of delivery will definitely buy again from this company.”

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Posted 5 years ago

“Great price for a very solid contemporary coffee table. Superbly packaged & fast delivery. My daughter was so impressed she bought a chest of drawers with exactly the same 1st class experience.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,970 reviews