Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing choice of sofa for our holiday home, delivered when stated and wonderful service.”

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Posted 5 years ago

“very efficient delivery and a good quality bed”

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Posted 5 years ago

“Delivered on time and I love the bunk beds”

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Posted 5 years ago

“Beautiful bed and great on price, my little girl loves it”

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Posted 5 years ago

“Quick delivery items well packed Very happy..👍”

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Posted 5 years ago

“Called ahead to advise when they would be with me, polite and helpful”

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Posted 5 years ago

“Love it really good quality! Very plush looks expensive! Was dubious about the ottoman but it’s very sturdy. Shame delivery men can’t bring it upstairs and it a big job to assemble (straightforward though). Very pleased definitely very good value in face quality far out does the price point!”

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Posted 5 years ago

“Bunk beds are excellent value for money sturdy and I strong would recommend to all. Beds arrived right on time great customer service thanks”

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Posted 5 years ago

“Easy to order online with quick delivery and full tracking. Product was described as clearance so was a little cynical at first . Product arrived in perfect condition . Took a couple of hours to assemble with the easy to follow instructions. Great value and highly recommend. Will use again”

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Posted 5 years ago

“Fantastic customer service, quick delivery. Had a piece missing, recieved 2 days after initially raised”

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Posted 5 years ago

“Great fast delivery just waiting for someone to put it together for me”

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Posted 5 years ago

“Ordered bed, booked delivery date, then had to change it which was done for me by a member of customer service. No problems at all, great communication and the delivery boys were very friendly and carried the boxes into the house for me. I was kept informed by emails and text. The bed was easy to assemble and all parts were there. My son loves his new bed. Thank you”

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Posted 5 years ago

“Easy to order and informed when delivery would be. My storage bench came on time and I am really pleased with it. Exactly as shown on the website and very good quality for the money. I would recommend and definitely use this company again.”

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Posted 5 years ago

“Easy transaction and good communication”

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Posted 5 years ago

“Got the light I wanted at a fraction of the cost seen elsewhere..and I looked everywhere! Arrived quickly and packaged very well. Can't wait for it to be fitted, I'm sure it will look perfect above my dining room table. Will definitely recommend Furniture123 to others and use in future again.”

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Posted 5 years ago

“Ordering was easy and delivery was within a week and super smooth. My second order with this company and can not fault them. I would recommend them.”

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Posted 5 years ago

“Great quality exceptional value. Would definately use again Delivery men were very friendly and polite.”

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Posted 5 years ago

“Everything perfect ! Fast delivery, excellent price and product.”

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Posted 5 years ago

“Delivered promptly. Looks good in my living room and is the perfect height for my sofa. Well made and sturdy.”

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Posted 5 years ago

“Excellent service. Had an issue with delivery that was quickly resolved. Would highly recommend this company.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews