Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and sturdy product ! Good customer service ! Easy to deal with!”

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Posted 5 years ago

“Excellent service! Fast shipping. I am very happy with the purchase and will definitely shop again.”

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Posted 5 years ago

“Fast shipping, helpful and friendly delivery drivers, product was well packaged and in perfect condition, and assembly instructions were clear and simple to follow. Wardrobe looks amazing and really solid. Very happy with the purchase and will shop again.”

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Posted 5 years ago

“Great communication and a speedy delivery. Very happy with the purchase, exactly like the photos”

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Posted 5 years ago

“Exellent service. Prompt delivery and I was well informed of the time slot. I am really pleased with my open shelf unit.”

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Posted 5 years ago

“Great service will use again”

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Posted 5 years ago

“Good prices, and good communication, item delivered on date and time specified”

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Posted 5 years ago

“Good value product as described. Well packaged and delivered on time by DPD”

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Posted 5 years ago

“Very happy with the service”

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Posted 5 years ago

“arrived quickly even though delivery was requested. Went together perfectly. Very pleased.”

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Posted 5 years ago

“Happy with product! Instructions were easy to follow which was a relief!”

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Posted 5 years ago

“Very happy”

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Posted 5 years ago

“Great product. Matched exactly to purchase on website. Delivery was a bit of a concern but really impressed that my delivery cost was reimbursed as recognition of issues. Thank you!”

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Posted 5 years ago

“Thankyou so much for my beautiful furniture looks amazing and fabulous Quality for the price The colour looks so rich looking I love it 😻”

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Posted 5 years ago

“Quick delivery Good quality coffee table for the price. Packaged well. Delivery guys really helpful.”

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Posted 5 years ago

“Delivered on time, well packaged and protected. Lovely tv cabinet looks stunning, really different with the LED lights, easy instructions and great quality Very pleased with my purchase”

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Posted 5 years ago

“Received my lovely oak corner cupboard within a few days of ordering at a great price. I was kept informed by email of when it had been despatched then what day it would be delivered followed by timeslot. It was packed really well - very pleased.”

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Posted 5 years ago

“Easy to order, delivery was quick and assembly was fairly straightforward- I would recommend Furniture 123, it’s good value”

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Posted 5 years ago

“No issues at all from start to finish, very clear communication. Delivery on time and set up took less than 30mins.... Customer service 100%”

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Posted 5 years ago

“Fantastic item and fantastic customer service! Staff were super helpful when I called asking for more measurements and item arrived promptly on the day it was promised. Item is very well made and so simple to put together. Made it with my 10 year old son. Took longer than the estimate but still great instructions and all parts very clearly labelled. Super happy with the item! Beautiful trundle bed which I’ve already recommended to 2 friends!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews