Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say, this is a fab site to buy from, 180cm white gloss tv unit, turned up on time, nothing missing or damaged, looks lovely and took my 65-inch tv with room to spare. If you are looking on the site, then hesitate no more, you will not be disappointed”

Helpful Report

Posted 4 years ago

“Very happy with the bed. Putting together was a tiny bit tricky with one of the drawings a bit unclear with which way round to attach the mechanism but went on to YouTube and soon found out. Otherwise the rest of the instructions were clear. Comfortable and looks lovely. Arrived sooner than first date given and kept informed when it would arrive. 😄”

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Posted 4 years ago

“Fast and friendly delivery Great product Would shop again Thank you! 5*”

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Posted 4 years ago

“Fabulous furniture very pleased with my table chairs and bench. My son and friend gave all ordered the same as well”

Furniture 123 5 star review on 16th November 2020

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Posted 4 years ago

“I had a txt to offer early delivery (1 month early) so I was very pleased with this, great service and product.”

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Posted 4 years ago

“Easy checkout, super fast delivery and beautiful products. I’ve ordered beds from here which were fantastic quality for the price and despite reviews very easy and straight forward to put together. My most recent purchase was the best of marble tables; stunning and a real statement piece!”

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Posted 4 years ago

“Delivery was fast and product is amazing!”

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Posted 4 years ago

“Brilliant company, quick postage & quality furniture, will use again”

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Posted 4 years ago

“I ordered some bunk beds for my grandsons on a Saturday and they were delivered on the Monday. They were ordered online, a simple and easy process and my daughter received a time of delivery on the Monday morning. The quality of the beds is excellent and the price competitive. I would highly recommend Furniture 123, great customer service as the whole process was hassle free.”

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Posted 4 years ago

“Item delivered on time and at a fair price. Bunk bed was also the best price online and the bed is great. Thank you”

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Posted 4 years ago

“Excellent quality furniture although took longer than expected to build. Would recommend to others”

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Posted 4 years ago

“This is the second piece of furniture I have ordered and have once again been extremely happy with my purchase. The quality is much better than expected very happy with my purchase”

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Posted 4 years ago

“Excellent service, really pleased with TV unit”

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Posted 4 years ago

“Great table and chairs. Delivery was really quick. I wish the chairs had come already built as they were a nightmare to put together but the table was really easy. All round though from ordering to delivery was great.”

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Posted 4 years ago

“Used this site repeatedly now and have always received deliveries within a few days. Good quality , excellent service would highly recommend.”

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Posted 4 years ago

“Great product. Just as described on the website. Good communication from the company re delivery date and delivered right on time.”

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Posted 4 years ago

“Very good service, quick delivery, good communication, and very happy with the product. Can I suggest though having a UK manufactured page, I want to buy UK not Chinese products, and would pay more. Deliver a better Uk product range and promote it, happy to pay a bit more.”

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Posted 4 years ago

“Great, thanks.”

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Posted 4 years ago

“Genuinely surprised by the high quality of the dining chairs given the low price, as compared with other well known suppliers. Delivered within a week as promised, very happy!”

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Posted 4 years ago

“The bed is really good quality - sturdy and strong and easy to put together. The Allen key screws are great and save on time and effort. I’m really pleased with this purchase. The photo is just the bed. Desk, drawers etc not yet in place! But all pieces are strong & good quality. Delivery was quick.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews