Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg over the moon with my purchase of the grey padded studded ottoman as it holds so much bed linen acts as a window Seat too !! It looks great quality and expensive but I think I had a bargain The service and delivery was very fast too came in 2 days so highly recommend this company I will definitely buy again from them”

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Posted 4 years ago

“Lovely sofa, looks expensive,delivery on time , very happy!”

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Posted 4 years ago

“Fantastic service & the quality of the product was excellent. Ordered on the Monday, delivered by the Wednesday and put together by the Thursday. Can't ask for more. Will be back!!”

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Posted 4 years ago

“Fantastic service and the quality of the TV unit was 1st class. I ordered it on Monday evening and it was delivered by the Wednesday and we put it together by the Thursday. Can't ask for more. Will be back for other items soon.”

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Posted 4 years ago

“Arrived as promised. Delivery people very helpful. Good product”

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Posted 4 years ago

“Quality, precise info on site, fast delivery”

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Posted 4 years ago

“Only one word from start to finish, Fantastic Service”

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Posted 4 years ago

“I absolutely love, love, love these chairs. They look so expensive and are really solid and good quality. The chairs have completely transformed my dining room and the legs match really well to my existing oak dining table.”

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Posted 4 years ago

“Beautiful bed, very pleased with quality, excellent value for money. Would very much recommend.”

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Posted 4 years ago

“Ottoman was exactly as described - great quality and delivered as promised - delighted”

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Posted 4 years ago

“Love my ottoman! Great quality, super fast delivery. I put the wrong billing address but they called me and was all quickly sorted. Cannot recommend enough”

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Posted 4 years ago

“Quick delivery, and it arrived at the time at date scheduled. The product was just as described and the build instructions were detailed and easy to follow. I was happy with the product and the service.”

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Posted 4 years ago

“Used furniture 123 twice now and on both occasions I have been very happy with both the quality and the service.”

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Posted 4 years ago

“I ordered an ottoman and it came on time. Amazing quality and beautiful colour! Looks amazing in my living room”

Furniture 123 5 star review on 17th November 2020

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Posted 4 years ago

“Delivered earlier than expected. Lovely snuggler chair and footstool. Very pleased.”

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Posted 4 years ago

“Delivered on time .Exactly what we ordered.Good Job well done. Delivery team polite and very helpfull”

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Posted 4 years ago

“Very quick delivery and good communication. The sofa was slightly lighter than it looked in the images, but looked good anyway!”

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Posted 4 years ago

“Very quick delivery, good product at a very good price”

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Posted 4 years ago

“The quality and price of my purchase is extremely good. Also it arrived in good time and was well packed”

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Posted 4 years ago

“Excellent product looks as it does on site. Lovely delivery drivers very helpful”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews