Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when stated, the delivery guys called ahead and gave me 1hours notice prior. The unit comes pre-assembled you only have to put the legs on, it is well packaged throughout. It is of good build quality and looks great and just what we wanted for our room”

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Posted 4 years ago

“Fast delivery, I love my consol table well made & looks great in my hall!”

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Posted 4 years ago

“Spoke to extremely helpful lady who organised everything. Blue velvet bench/ottoman was absolutely perfect for the end of our superking sleigh bed”

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Posted 4 years ago

“Excellent speedy service. Having being let down by another company I needed furniture quickly and furniture 123 delivered next day. Thankyou”

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Posted 4 years ago

“The customer service was ok And the delivery was on time I very happy The matier was fantastic I borde a sky white bunk bed”

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Posted 4 years ago

“The bed is absolutely stunning. We are so pleased with it. A little hiccup With the delivery. However we will be purchasing another bed in the future.”

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Posted 4 years ago

“Really good customer service; friendly and efficient. They were very flexible with delivery to meet our needs. The bed is high quality with all the parts there and easy to follow instructions. Would use again.”

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Posted 4 years ago

“Good VFM products and helpful customer service,stock availability good too unlike many others. Would to like see price match and/or total value threshold discounts.”

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Posted 4 years ago

“Price was competitive, delivery swift and product as described”

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Posted 4 years ago

“Really pleased with the bunk beds they look lovely quick delivery thank you”

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Posted 4 years ago

“Absolute great I called and paid over the phone lady was really helpful and had the bed delivered within the week fantastic service havnt yet built the bed but will leave another review on the quality”

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Posted 4 years ago

“So pleased with everything, from ordering to delivery. Definitely use again”

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Posted 4 years ago

“Great delivery, communication and product quality is top! Definitely would recommend!”

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Posted 4 years ago

“Very good Quality”

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Posted 4 years ago

“Yes another well built bed and I have had a few furniture items also, well built. A*****”

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Posted 4 years ago

“Lovely , few times there was delivery delay”

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Posted 4 years ago

“Really lovely table and chairs. However one chair has a wonky leg. Easy to put together and seems strong and sturdy”

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Posted 4 years ago

“Ordered a TV stand and was amazed at the quality of the item.. I thought it was going to be a nightmare to assemble after I had unpacked all the component parts, but it only took me about 2 hours from start to finish.. It looks amazing, solid, really well made, and excellently priced.. Would not hesitate to recommend or use Furniture 123 in the future..”

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Posted 4 years ago

“First class customer service. Product was well packaged and excellent quality. I found it easy to assemble and the instructions easy to follow. Keep up the good work. I would definitely recommend this company.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews