Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, great communication, great product and good price.”

Helpful Report

Posted 4 years ago

“Really great service and both sofas look amazing only issue is that the fabric colour in both sofa look tried contacting but no reply. Please call me or contact me as to how we can resolve this slight issue please see below pictures”

Furniture 123 5 star review on 21st November 2020

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Posted 4 years ago

“Great communication with fast delivery. Really happy with sofa.”

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Posted 4 years ago

“The dining room table and chairs are absolutely beautiful, the quality is amazing and the grey and oak style I just love it! My family are going to love enjoying their meals on this. I think the price was great for a family table, and the delivery was prompt and done safely.”

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Posted 4 years ago

“Delivered on time great quality furniture”

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Posted 4 years ago

“Would recommend to all my friends family. Fantastic quality bedroom furniture. Grandson is so happy with his new cabin bed. Definitely buy future bedroom furniture. Delivery gents where so polite and cheerful.”

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Posted 4 years ago

“To start with i was a bit skeptical after seeing some of the reviews but gave them the benefit of the doubt. The TV unit came when it said it was. The boxes were intact, no missing items. It took a while to put together but the quality of the TV unit is brilliant. The TV Unit looks great and we have had no problems with it at all. Well done for world class service and excellent quality!”

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Posted 4 years ago

“Lovely table and bench set, just as described and delivery next day is a bonus. Will definitely recommend and order again.”

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Posted 4 years ago

“Came the next day and is beautiful. Very happy with my purchase”

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Posted 4 years ago

“Awesome quality ! Great delivery services ! Unbeatable price ! We have been very pleased to order our first piece of furniture on Furniture 12, see by yourself. I would recommend it without a doubt.”

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Posted 4 years ago

“Chair is perfect. Delivery was upgraded by 4 days to a Saturday! They also arrived before the time slot. Very friendly team.”

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Posted 4 years ago

“great product and delivery on time”

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Posted 4 years ago

“I bought a dining table and 4 chairs and unfortunately one of the chairs had a broken spindle in the back. I sent an e message and was contacted next day by customer services and a replacement chair was sent. The response from customer service was prompt and without any hassle and delivery was on time . I will use them again when need to.”

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Posted 4 years ago

“Really good service. Next day delivery 1st thing was perfect”

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Posted 4 years ago

“Really happy with our chair it arrived sooner than expected with a delivery time and phone call before delivery. The quality and comfort of the chair is superb. It’s the new favourite spot in the house.”

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Posted 4 years ago

“Over the moon with my fireplace, colours are fabulous and a great price too”

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Posted 4 years ago

“Great price for our product, delivery was on time and driver courteous.”

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Posted 4 years ago

“Excellent product, delivery very good & on time. First time we've used Furniture 123, but wouldn't hesitate to use a again or recommend.”

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Posted 4 years ago

“Great Service, item turned up on time and delivered to door, would recommend”

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Posted 4 years ago

“Great services! Fast delivery, communication was spot on, definitely recommended. Product is fab too!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews