Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, easy to assemble. Lovely bench, someone asked if it was Ercol!!”

Helpful Report

Posted 4 years ago

“Kept me well informed about delivery times. Very pleased with the service.”

Helpful Report

Posted 4 years ago

“Our item was recieved on time, the parcel delivery man was nice,our item was in perfect condition and a good price. I will use furniture 123 again thank you.”

Helpful Report

Posted 4 years ago

“Ordering was easy uncomplicated and table came next day and was super pleased with quality of table excellent looks great Had search online for a long time this tabled ticked all the boxes”

Furniture 123 5 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

“Very easy to put together and good product. Will recommend.”

Helpful Report

Posted 4 years ago

“Friendly service, great product, fast delivery.”

Helpful Report

Posted 4 years ago

“High quality materials, well designed easily consructed and strong. Very satisfied, would reccommend.”

Helpful Report

Posted 4 years ago

“Absolutely pleased with our Harlow Tv Unit , delivered on time , easy to erect. Did have a mark on the top of the unit when delivered , called customer services ,who promptly dealt with my problem and sent and new top out within no time at all A big thank you to you all at Furniture 123. Very happy customer. Will use again. Highly recommend A+++”

Helpful Report

Posted 4 years ago

“Great product thought it would be difficult to put together but it was quite easy highly recommend.”

Helpful Report

Posted 4 years ago

“Prompt delivery. Hamilton cream and pine wardrobr, chest and bedside cabinet look great. Really pleased with my purchase.”

Helpful Report

Posted 4 years ago

“Very helpful and efficient Pleased with service and furniture chosen”

Helpful Report

Posted 4 years ago

“Good communication, arrived on time. Delivered to door. Excellent quality. Would recommend”

Helpful Report

Posted 4 years ago

“No problems with my order, delivery went very smoothly. 👍”

Helpful Report

Posted 4 years ago

“Lovely bed!! Would highly recommend and so my much storage space i dont know what to do with it!!”

Helpful Report

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

“Beautiful item, delivery driver was polite and professional. It’s a pity that some items take so long to be delivered.”

Helpful Report

Posted 4 years ago

“Excellent customer service from ordering, through tracking and to delivery. Nothing too much trouble. Delighted with every aspect of my purchase.”

Helpful Report

Posted 4 years ago

“Excellent customer service. The bedside cabinet I ordered arrived on the exact date and time that was allocated . The cabinet packaged well. I haven't had it assembled yet but it looks exactly like the picture.”

Helpful Report

Posted 4 years ago

“Very pleased with service and product. Would definitely recommend..”

Helpful Report

Posted 4 years ago

“Customer service excellent and items delivered in perfect condition. The quality of all items I received was excellent and despite challenging times this has been the most hassle-free deliveries of any furniture company I have had this year!”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews