Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with my purchases, really well made and easy enough to assemble, yes it was a long delivery time but understandable in this current climate, worth the wait. Delivery service great as well.”

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Posted 4 years ago

“Quick service , sturdy furniture ,grandson loves his new bed”

Furniture 123 5 star review on 28th September 2020

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Posted 4 years ago

“Apart from waiting a long time due to COVID-19 the service and furniture were excellent. We love our bedroom furniture it’s quality definite value for money.”

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Posted 4 years ago

“Great customer service, delivery and price. Would use again.”

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Posted 4 years ago

“Ordered what I wanted was delivered 2 days later Was kept informed by email of exactly how my order was being processed and when it would be delivered.”

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Posted 4 years ago

“Quick delivery and great service”

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Posted 4 years ago

“Looked amazing . I am so happy with it”

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Posted 4 years ago

“The furniture being assembled is a huge plus and very robust. Delivery went smoothly and all in all a great service.”

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Posted 4 years ago

“Very easy pleasant purchase. Would recommend. I will use again”

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Posted 4 years ago

“Great service I’ve ordered from Furniture 123 before and was excellent the first time too. Quick delivery and the item I ordered is lovely, such good quality.”

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Posted 4 years ago

“Good product, easy to make, and the delivery people even offered to carry it upstairs.”

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Posted 4 years ago

“From order to delivery a very efficient, professional and well informed operation in place. Very pleased with the service I received😊”

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Posted 4 years ago

“Excellent from ordering to the delivery. Kept informed all the way. We bought dining suite, came packaged very well and just looking quickly in boxes (as we cannot unpack yet), excellent quality. We will defo be using them again and can only recommend the company”

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Posted 4 years ago

“Delivery on time. Ordered table and chairs with bench in a black gloss finish. Great product would highly recommend.”

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Posted 4 years ago

“Absolutely great service and delivery. TV unit is amazing and really pleased with it. Will defo order again from furniture 123”

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Posted 4 years ago

“Very happy with the bed, it came on time and was fairly easy to assemble. The colour is slightly lighter than we thought but we do like the colour. The storage underneath is very generous, we’re glad we went with the ottoman!”

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Posted 4 years ago

“Speedy delivery and great product. Couldn't ask for more really.”

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Posted 4 years ago

“Super value for money. Sturdy and stylish. Easy to assemble and thoroughly satisfied”

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Posted 4 years ago

“Great Service, quick delivery and helpful customer service. My daughter loves her bed, will definitely recommend and use again. Thankyou.”

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Posted 4 years ago

“Not to big or to small just the right size.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews