Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant bunk beds were great the kids loved them and they was really easy to put up with easy instructions delivery drivers where great will definitely would use in the future:)”

Furniture 123 5 star review on 30th September 2020

Helpful Report

Posted 4 years ago

“Ordered and ottaman and was so pleased with product and service that I ordered a beautiful sofa which was in the sale and I`m absolutely delighted with ! I am now awaiting arrival of a double bed. I would highly recommend this company for quality , price and service.”

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Posted 4 years ago

“Lovely drawers stunning, arrived on date specified well packaged. Delivery men were polite and helpful would definitely recommend Furniture 123 to friends and family”

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Posted 4 years ago

“Had to wait for a little while for the desk to be in stock, but the company kept us up to date on the progress of our order. Once the desk arrived it was easy to construct and made of good quality materials. Very happy with our purchase!”

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Posted 4 years ago

“I ordered the Sky Bunk Bed. Lovely design - good space between the bunks, the steps and handles are so much nicer and safer than ladder steps. The shelf is a gorgeous addition that my girls love and makes the whole thing seem more light and open than I was expecting. Good quality materials and fittings, easy to follow instructions, delivered exactly on time, excellent price given the extra features. I’d never heard of the company before but risked it as the beds looked so nice and I’m super happy I did. 10/10 recommend.”

Helpful Report

Posted 4 years ago

“Spent some time looking around for Trundle beds and this was a Great price for one. Bought for my 3 yr old daughters first big girl bed. Ordered and delivered within 4 days. Good quality other than the slats were bowed but it’s holding the mattress so I’m not complaining. Easy to build too! Overall Brilliant bed!”

Helpful Report

Posted 4 years ago

“Delivery as as promised and drawers were very good quality and easy to assemble.”

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Posted 4 years ago

“Ottoman bed. Arrived on schedule. Easy to build and very pleased with purchase”

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Posted 4 years ago

“Bought the furniture several weeks ago when it was out of stock but gave us a date when it would be in stock again and delivered and true to their word it was delivered when they said in excellent condition and easy to build. Good quality products, love it.”

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Posted 4 years ago

“Sturdy, high quality drawers and very easy to order, with accurate delivery date.”

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Posted 4 years ago

“Dedicated delivery drivers. Good products, I recommend.”

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Posted 4 years ago

“Great service and great product”

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Posted 4 years ago

“Lovely bunk bed and bench Easy to follow instructions and the items are just as seen on the website.”

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Posted 4 years ago

“Brilliant service well packaged delivered on time by polite helpful people”

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Posted 4 years ago

“Excellent item Excellent service :)”

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Posted 4 years ago

“Lovely bed frame, really elegant, great service too”

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Posted 4 years ago

“Brilliant - ordered one day received the next.”

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Posted 4 years ago

“Kids are totally happy. Beautiful bunkbed!!!!”

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Posted 4 years ago

“Very happy with furniture, I would recommend and use again. I was kept up to date about progress and delivery of order. Delivery drivers were great too 😊”

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Posted 4 years ago

“Prompt delivery, no fuss. Well packaged, no damage. Looks good, quality good. Very happy 😃”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews