Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish, fast and efficient delivery and very friendly delivery person. Love the two pieces of furniture they look great and Will definitely order from them again.”

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Posted 4 years ago

“Teal velvet chair delivered on time, well packaged and as described.”

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Posted 4 years ago

“Quick delivery, website user friendly & all items are as advertised. Love all my furniture that I have purchased & have numerous compliments about them.”

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Posted 4 years ago

“Amazing service from start to finish! I ordered a bed on Thursday and it arrived on Friday. Our new bed is absolutely gorgeous, just what I've been looking for - and believe me, I have looked and looked! Would definitely recommend!”

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Posted 4 years ago

“Excellent service from ordering g to delivery The bed we ordered is lovely and took 3 hours to put together which wasn’t bad to say there were quite a few pieces Thanks again”

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Posted 4 years ago

“Very well packaged and no damage. TV unit looks fantastic. Delivery was on time and driver very friendly and helpful.”

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Posted 4 years ago

“Delivery lads were first class, phoned beforehand to let me know they were on the way. Love the bed we ordered, great quality and value, and more importantly sleeping has been greatly improved. Highly recommended!”

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Posted 4 years ago

“Quality product and service”

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Posted 4 years ago

“I have bought before and was so impressed ive bought again service is fantastic very good quality and price is excellent”

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Posted 4 years ago

“Product was as described and well made of good quality. Delivery was on time as well. Pleased with my purchase.”

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Posted 4 years ago

“We ordered a double bed and the delivery was fast and trouble free. The delivery guys were great. The bed is really lovely quality and very sturdy, the grey colour is very nice. It makes the room look very classy. Very happy with purchase and would recommend buying from furniture 124.”

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Posted 4 years ago

“Brilliant customer service over the phone when checking on the status of my delivery. A cheaper range of products than many competitors. Unfortunately the delivery team could not bring the boxes into my house due to current circumstances so some difficulty Getting it into my property as I was alone, but understand the restrictions.”

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Posted 4 years ago

“Excellent best on everything thank you so much”

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Posted 4 years ago

“Really pleased with our tv unit. Arrived on time. Assembly instructions were very clear and easy to understand and managed to assemble myself! The unit looks great, especially when the LED’s are on so all in all a great purchase!”

Furniture 123 5 star review on 24th September 2020

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Posted 4 years ago

“Amazing quality so happy with purchase”

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Posted 4 years ago

“Great product, good price”

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Posted 4 years ago

“Bought two of the bar stools over a year ago, recently bought two more. Excellent packaging, delivery and quality items. Really pleased.”

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Posted 4 years ago

“excellent quality, quick delivery and well worth the money”

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Posted 4 years ago

“Three Q’s quality service quality delivery quality goods. Many thanks.”

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Posted 4 years ago

“Three Q’s quality service, quality delivery, quality goods. Many thanks.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews