Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought x2 kids bunk beds and they are fantastic, solid with easy to follow instructions and the kids live them! Recommend seller 👍🏻”

Helpful Report

Posted 5 years ago

“Useless firm, wont ever do business with them again. Still waiting for my goods, they have my money but wont respond to my emails. Next stop is soliciters.”

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Posted 5 years ago

“Customer service and delivery time outstanding - does mention doorstep delivery and when it arrived, it was kerbside, but driver helped me put in garden”

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Posted 5 years ago

“Outstanding customer service and delivery. TV not built yet, waiting until Sep but I am sure it will be fantastic. Will definitely use this company again. Thank you.”

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Posted 5 years ago

“Very happy with my 10 piece rattan set- great quality. Would highly recommend!”

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Posted 5 years ago

“Amazing value for money all item are very sturdy and of great quality. Easy to follow instructions. Amazing customer service and fast delivery. Would definitely order from them again.”

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Posted 5 years ago

“Easy to order, delivery within 48 hours and on time. Extremely pleased with the garden furniture and it arrived unscathed. Will definitely use you again.”

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Posted 5 years ago

“Very pleased with my velvet bench. It was just as shown on the photo, it was in stock & delivered within 5 days of placing the order. I was kept informed of progress by email & could track where my delivery was on the day & got a text with expected time of arrival & that was accurate. Delivery men were very nice. Would definitely use again.”

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Posted 5 years ago

“Well your wall mounted fire was £30 cheaper another web page on furniture 123 not very professional we were looking for another product off your company but changed our minds when we seen this ps stay safe”

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Posted 5 years ago

“We are really pleased with the coffee table and it was delivered very promptly considering the circumstances, thank you”

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Posted 5 years ago

“A lovely bed! My son absolutely loves it. A lot sturdier and well made then I thought it would be!”

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Posted 5 years ago

“Brilliant service! Would definitely recommend! Thankyou!”

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Posted 5 years ago

“Really pleased with my purchase, excellent quality and next day delivery that i paid for even under the circumstances at the minute. Thanks.”

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Posted 5 years ago

“Very happy with the product and the service. the item was delivered first thing on the delivery date given”

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Posted 5 years ago

“Happy with the item but shortage of screws in both packs”

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Posted 5 years ago

“Fab,fab,fab .excellent customer service ,fantastic quality and prices. All parts clearly marked and instructions are clear and precise .Already back on website as decorating a second bedroom”

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Posted 5 years ago

“Very happy. Delivered quickly even during lockdown. Good quality chest of drawers.”

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Posted 5 years ago

“A very sturdy and good looking cabin bed. Very impressed with this product. Communication was great and quick delivery. Would definitely recommend.”

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Posted 5 years ago

“I bought a bed for my daughter, the whole thing fell apart within days. The trundle wheels came off within the first few days, breaking the panel that holds it in place. I sent furniture123 a complaint, I was sent a new side board for the trundle. That however came broken and useless. Now the trundle is unable to move and the bed itself makes a terrible creaking sound when my daughter gets on it. Would not recommend the bed I bought at all, only reason I give a 2 star is because of nice costumer service.”

Helpful Report

Posted 5 years ago

“Ordered a new dining table and chair set on the first day, delivery was mid morning the next day. Would be pretty standard and unremarkable but for the fact theres a global pandemic and a third of the world's population is in lockdown. Apparently no-one told these guys. Amazing service, excellent price and a brilliant selection.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews