Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Class. I paid the extra for named day delivery. My dining chairs were delivered mid-morning on the day in question. They had been sufficiently packaged so there no scrapes or marks etc. The price I paid was competitive. I would certainly rate this transaction very highly.”

Helpful Report

Posted 5 years ago

“Ordered one day delivered the next. Good price prompt service. No problem when asked if I could check to make sure every thing was in order.”

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Posted 5 years ago

“Delivery on time really good quality excellent that's why I'm a repeat customer”

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Posted 5 years ago

“The bunkbed is beautiful, strong and my kids love it! The delivery was very quick! Super recommend! Thank you! =)”

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Posted 5 years ago

“I find it absolutely hilarious that you've asked me to write a review on something I ordered a week ago, with next day delivery, that I haven't received yet. You told me it would be delivered yesterday and I would hear from the courier with a delivery slot. Still waiting to hear. After complaining, you've refunded my delivery charge, but I was hoping to receive it by VE day bank holiday, I'm now hoping I'll receive it by my wedding anniversary next week, seeing as it's a present for my husband but I won't hold my breath.”

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Posted 5 years ago

“Prompt delivery, love the products, great customer service in challenging times.”

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Posted 5 years ago

“Happy with the orders and delivery time, not as happy with self build as some areas were out of place for fixing together which made it difficult to join.”

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Posted 5 years ago

“We ordered our chair on Tuesday 5th May and received an acknowledgement immediately. The website had quoted a delivery date from 17th May which suited us as it was a birthday present for the 24th May. Imagine our surprise when we then received another email saying that the chair would be delivered the next day! The following day we received another email saying that the chair would be with us on Thursday 6th May and a time frame was given. The chaps delivering the item called us half an hour before arriving and delivered the item slap bang in the middle of the quoted time frame. Delivery chaps were very friendly and helpful and placed the chair in our hallway. We are extremely pleased with the chair, the quality and colour is just what was quoted on the website. All in all a great purchase and a company that we will be using again.”

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Posted 5 years ago

“Great communication, quick delivery and very pleased with the quality of the mirror.”

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Posted 5 years ago

“Excellent product very good quality and packed well , easy to assemble”

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Posted 5 years ago

“Very quick delivery during the covid, the delivery man brought both pieces as close to my door as possible which I am thankful for. The price was really good as mirrored furniture can be really expensive.”

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Posted 5 years ago

“Purchased a coffee table as a first time customer.. really happy with the item itself and excellent communication, CustomerService and price”

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Posted 5 years ago

“Great service and delivery. Love the bunk beds, the look and the quality are great and very sturdy and safe. Larger than I thought they would be but that's my fault for not measuring before buying. Overall I am very pleased with my purchase especially at the price. Just one thing - attaching the lats is the most difficult thing I have ever come across. The screws are almost impossible to get into the holes in the rails. Much patience and sore fingers required!”

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Posted 5 years ago

“Lovely item and well made. Delivery was so quick. Will be using again”

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Posted 5 years ago

“Ordered online two days later my order was delivered as specified on the order, very nice patio set at a reasonable price.”

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Posted 5 years ago

“Perfect service!”

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Posted 5 years ago

“Lovely set of drawers! Very pleased. Pleasant delivery driver. Excellent overall.”

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Posted 5 years ago

“excellent delivery service good product very easy to assemble”

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Posted 5 years ago

“Great product. My product was flat-packed but easy to assemble. Speedy delivery.”

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Posted 5 years ago

“Excellent service and quick delivery. Great product.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews