Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful and impressive bunkbed. Very clear instructions. The only difficult part was to screw the slats at the end due to the sheer volume of them and the awkard angle.”

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Posted 5 years ago

“Excellent service, very quick delivery considering the current situation. Bed was easy to put together. Very pleased with the bed it looks luxurious and was excellent value for money.”

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Posted 5 years ago

“excellent quality and really pleased”

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Posted 5 years ago

“Thanks,good service!!!”

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Posted 5 years ago

“Slight delay on delivery but soon sorted, easy to assemble, really pleased with the furniture, very sturdy, excellent price, very good value for money.”

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Posted 5 years ago

“Love my poofe, fast delivery,not a problem, would recommend anytime”

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Posted 5 years ago

“Great bed not too high my little boy loves it”

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Posted 5 years ago

“Arrived at given time....easyish to assemble....looks great”

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Posted 5 years ago

“I love it easy to build very simple and stunning love it ...just waiting for my mirror ..”

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Posted 5 years ago

“No problems with anything. Delivery men were very helpful. Furniture is excellent just what we wanted.”

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Posted 5 years ago

“Delivery was next day and the furniture was just as pictured. Ver happy.”

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Posted 5 years ago

“We love the material and colour of the bed but the headboard is much flatter than it looks on the website (less of a curve) and the slats are very far apart which has made our new mattress that we loved on our old bed much softer. Currently trying to rectify this with some ply wood. Not the easiest to put together definitely a two man job!”

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Posted 5 years ago

“Delivered when expected. Really quality furniture. Not too difficult to assemble. Very pleased 😊”

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Posted 5 years ago

“We ordered a new bed for my daughter and it was with us within 24 hours. The delivery men were friendly and helpful, whilst still social distancing. The bed itself a trundle bed , was solid with easy instructions to build. This is the 4th bed we have bought from this company and would highly recommend.”

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Posted 5 years ago

“Excellent quick delivery very happy with the table x”

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Posted 5 years ago

“Highly recommended this but i just had 3 problems .1/ that they was no mention that you had to build it yourself so was shock when it arrived in 2 boxes flat pack. 2 /that the instructions were not clear i had to take pic on camera to blow it up so i could see clearly also it wasn't clear enough to make out which part or screws went where it took me 3 hrs and 45mins to build. 3/ i was so disappointed with the carrier as was told they would email me with a date for delivery and text me on that date with an hr slot but he just turned up luckly we are on lockdown and we were here but after all this i must say we are very pleased with it and would highly recommend this”

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Posted 5 years ago

“Quick delivery. Good quality chest of draws. Love them”

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Posted 5 years ago

“Good service and a great product”

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Posted 5 years ago

“We placed the order on a Thursday night for next day delivery . The order was delivered to us before 9 am . We ordered 4 chairs instructions were easy to follow, the descriptions that was on the site was very good and the chairs were as perfect .”

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Posted 5 years ago

“No problems with delivery or assembly instructions, very sturdy and stylish product at a reasonable price”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews