Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,994 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, and very helpful, would recommend to everyone.”

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Posted 6 years ago

“The table was a lot better quality than it looked in photo. Not too hard to assemble. An excellent product for small spaces”

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Posted 6 years ago

“Beautiful bench, comfy with lots of storage:) original colour:)”

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Posted 6 years ago

“Excellent service. Fast delivery. Bed was very easy to put together .”

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Posted 6 years ago

“Currently waiting for a sofa, that should have arrived yesterday. No idea when it's due to arrive, no update when I emailed to ask and sat on hold for an hour waiting for a response. Terrible service.”

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Posted 6 years ago

“Excellent quality product and just what we required for our kitchen”

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Posted 6 years ago

“Prompt delivery. Excellent quality product (coffee table). Will be looking at their website again for a few more things I need for my new home.”

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Posted 6 years ago

“Very pleased with my purchase, my niece loves it, excellent quality, quick service and well packaged, I would definitely recommend.”

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Posted 6 years ago

“Delivery was efficiant, polite phone call prior to drop off, friendly delivery guys and took away excess packing, goods in good condition and look lovely”

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Posted 6 years ago

“Booked a delivery for the 5th of November as it gave us an option of when we want it and as i move in to another place on the 1st i thought why not the 5th. So a week after i ordered it , i got a text from DPD to deliver it. I had attempted numerous times to get through to them after being on hold over an hour each time. In the end i was told they can't deliver that far in advance (why give the option then?) S So now im having to change delivery date when DPD send a text saying its out for delivery , this is going to happen every week or so before i move in. Dont need the stress”

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Posted 6 years ago

“Great service delivery and communication , great prices would recommend”

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Posted 6 years ago

“very good furniture with easy to follow instructions. a couple of boxes were quite heavy so i split the contents and carried them up stairs in three trips i am very pleased with my purchases thank you.”

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Posted 6 years ago

“I would never recommend this company to my worse enemy. The staff are rude and insulting, the managers are unprofessional. The customer service is diabolical. The quality of the bed and material reflects the price ( cheap). Assembling the bed is difficult and the instructions are unclear.”

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Posted 6 years ago

“Seriously!!!! Great selection of products good price point. easy ordering service tick. Then goes woefully downhill from there. Such a shame as when!!! I did receive SOME of the products ie mirrored wardrobe the build quality was excellent, beds great but WHEN/IF you ever get them. Promises Promises but no deliveries or yes in stock then email to say it will be another month or more!!!! just not acceptable. so if you have all the tie in the world and your in no rush great products when they arrive, but if you need it now forget it you just cant rely on them Shame”

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Posted 6 years ago

“The worst company ever! At first they said that my purchase will be delivered in 2 days. But when I ordered they immediately changed it. They moved delivery date 6 TIMES, telling you that this is their supplier problem and they can’t do anything about it. No response from customer support, just general template apologise letter. Don’t believe them, they might tell you that this is the last delivery date change, but that’s a lie. I had to sleep 5 weeks on the floor and beds aren’t even dispatched. Don’t ever order from these scammers, you’ll just waste your time and will have to order from another company anyway.”

Helpful Report

Posted 6 years ago

“Terrible customer service Mostly generic responses Poor quality as can see from photos They refused to give compensation for wasted 4hrs of assembly time and missing delivery spots twice which annoyed kids Do not deal with this company. AVOID at all costs. I now have to dismantle the entire bunk bed which took a professional engineer 4hrs to assemble because I refuse to now deal any further with this company as they draw out the process of putting this right. This is a cowboy outfit for sure We will purchase from a reputable company instead”

Helpful Report

Posted 6 years ago

“Do not deal with! Their customer service is terrible. I received damaged stock late and when I tried to go through the returns process I have had nothing but bad experiences. On one of my calls to the call centre, one of their staff were incredibly rude to me. I eventually spoke to one of their managers who was still unable to deal with my return. Do not deal with this company, they are cowboys and I would never order with them again With regards to the furniture itself, it is terrible quality, I would rather spend a bit more and get something which is better quality where the paint isnt chipped off when you take it out of the box”

Helpful Report

Posted 6 years ago

“Ordered bedroom furniture, the delivery was delayed by over a week. When it arrived multiple parts were damaged. I had to phone them 6 times to get some kid of resolution which in my mind was quite simple, send me some replacement parts. They didnt contact me when they said they would and some of the customer service representitives were just incapable of understanding that they sent me damaged stock. The quality of the furniture is clearly not great, the paint was peeling off so I would not recommend using them”

Helpful Report

Posted 6 years ago

“I placed an order online 22 July and received an 'it's on it's way' confirmation showing it had been dispatched from the warehouse on the same day. Delivery was due today 1 Aug so took the day off work to wait for the delivery. As I hadn't hear anything, I contacted their CS team only to be told the item wasn't arriving today but in fact due to delivery on 7 Aug. The company have all of my contact information such as email address and mobile number yet no one had reached out to advise of the change. The CS agent's response was sorry about this but we have only just found out there was an issue with the item leaving the warehouse for delivery - the opposite to what my email confirmation states. Now I am to wait a further week for the item and doubt very much that I would use this company again.”

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Posted 6 years ago

“Sadly there is no “zero” star option... complete waste of time, ordered a bed and was told lead time is 2 months..then 2 days before it was due for delivery had an update that new delivery date is 5 weeks later!!!!!! Before that ordered a fireplace and, even though, it was showing “in-stock”, delivery from next day, once I placed the order they sent an email that it is out of stock and delivery date is in 5 weeks!!!!! DO NOT USE”

Helpful Report

Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,994 reviews