Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We absolutely love this grey mid sleeper for our little boy. It looks great & is made really well. The draws, pull out table & shelf are really handy for extra storage or if the child's room is on the smaller side. Delivery was good they kept us updated and rang around 30 mins before delivery. The only downside were the instructions. They wasn't as clear as they could be but wouldn't be put off from buying other products. All in all great bed & customer service.”

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Posted 5 years ago

“Great product, great price and super fast delivery...very pleased! :)”

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Posted 5 years ago

“Delivered on time easy assemble great quality. Will definitely order from there again.”

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Posted 5 years ago

“Excellent online ordering to delivery on time and in super speed time considering the Covid pandemic . Fabulous will deal with again”

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Posted 5 years ago

“Brilliant delivery Easy to build And lovely quality. Will definitely order again!”

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Posted 5 years ago

“Very quick and efficient ordering and delivery. Bed is good quality and relatively easy to assemble”

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Posted 5 years ago

“2nd large item I've brought. Really great products and incredible service.”

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Posted 5 years ago

“Quick order process. Quick delivery”

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Posted 5 years ago

“First time ordering and I wouldn't reccomend. I ordered dining chairs and received a email saying they would arrive on the 15th June and had been dispatched on the 8th June. Great. A few days later I received a email telling me somthing had happened an they would now be arriving on 30th JULY! No idea how they could be shipped on the 8th and now be taking 8 weeks to get to us? Sounds dodgy to me. I have attempted to contact customer services but have had nothing back. I have spoken to other people who also say the customer service is none existent. Would have ordered from somewhere else if I knew I was going to have to wait 8weeks and receive no accurate information.”

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Posted 5 years ago

“Service was great. My order arrived on time and the chairs I ordered were exactly as described. Would definitely use again”

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Posted 5 years ago

“We ordered furniture for our daughters room in April and knew st the time the delivery wasn't until mid June. A couple days before the delivery date was due I emailed to confirm the date. I recieved a message back with an new delivery date a week later. I call customer service and asked them to confirm 100% this was the day the furniture would arrive. They couldn't because it wasn't even in the warehouse, they couldn't even guarantee delivery this year!! It felt like we had been used as a bank loan during this difficult period and they had no intention of delivering anytime soon. The staff were polite, but came a cross as uninterested in any customer service. Didn't offer to call supplier and couldn't wait to get off the phone. I know they have good reviews but our experience didn't reflect this. My daughter was extremely disappointed and upset. I doubt I will use furniture 123 again.”

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Posted 5 years ago

“The delivery was large, so conveniently broken down into 5 manageable boxes. The assembly was easy after following the clear instructions.”

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Posted 5 years ago

“Lovely bed delivered, great communication from company.”

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Posted 5 years ago

“Highly recommend my table and chairs is lovely and was kept up to date with everything definitely shop here again”

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Posted 5 years ago

“received a very good service from the team, overall the communication, via email, telephone, between the customer service was very good. i received the goods as arrange. thank you, regards Robert Devlin”

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Posted 5 years ago

“Great service, great price, helpful and friendly delivery”

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Posted 5 years ago

“We are happy with our purchase but the email confirmed delivery on 10th, but didn't arrive till 11th.”

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Posted 5 years ago

“I placed my order then realised I'd forgotten something so called and left my number for someone to call me back which they did longer than I was expecting in the meantime I read lots of negative reviews and wished I hadn't placed my order. But they called me back I had already paid for next day delivery which really was 2 days as it was Saturday and I was kept informed all the way and my items was delivered when they said it would be and we are delighted with them . If I'd have read reviews before I placed my order I may not have ordered them . But I'm so glad I did. I can only speak as I find . So well done to furniture 123 . THANKYOU”

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Posted 5 years ago

“Fantastic delivery service. Item fully assembled so barely had to lift a finger, only to screw on the drawer handles. Very impressed with my experience.”

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Posted 5 years ago

“Changed delivery date twice, and only on day of delivery did I get an estimate of time of day, a two hour window. This was a cabin bed, with desk, shelves and drawers. Don’t underestimate how long it will take to assemble, for me six hours, albeit I was working alone. Every component was present and correct. Close attention to the instructions is required, as there are subtle but important differences between components. Finished item is pretty good quality. My grandson loves it.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews