Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivered on time. Great communication. Very helpful customer service. A great company to buy from”

Helpful Report

Posted 5 years ago

“Very quick delivery, and we built it within 2hrs, the boys absolutely love there bunch beds”

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Posted 5 years ago

“Good fast friendly service.The goods were delivered in 24hrs.Im very pleased with this company and will definitely use them again.”

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Posted 5 years ago

“Delivered promptly, its a good quality bed and looks amazing in the room. Instructions were confusing in parts and it does take 3hours if not longer to build. The sheet at the bottom is velcro and could have been a sturdier board.”

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Posted 5 years ago

“We have several items from yourselves over the years, good product enables us to maintain a certain style of furniture in our house but the one standout feature is the time it takes from order to delivered fantastic”

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Posted 5 years ago

“I have been searching for a kitchen dresser for years. One that suited our needs and our budget. This was just the perfect piece. My husband is a kitchen fitter so a professional when it comes to building and he was so impressed by this dresses, easy to follow instructions, everything packaged really well, and such good quality. From my point of view, not as a professional, it is utterly beautiful, it smells wonderful, like pine and looks beautiful. Thank you so much. Super fast delivery within less than a week! Just everything that we wanted at an amazing price.”

Furniture 123 5 star review on 10th June 2020

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Posted 5 years ago

“I ordered a grey sofa from here and it came on the date I wanted, I was worried after reading reviews but they kept me up to date very well and they even called when they were almost at my house. The 2 men who delivered it were very kind & carried the sofa into the house. The sofa is great, very pleased with my purchase! Thankyou.”

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Posted 5 years ago

“Quick delivery competitive price good quality and most importantly clear instructions did take longer than the suggested 50 minutes!!!”

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Posted 5 years ago

“Would definitely use again. Pleased with item and delivery was fine too. Delivered on day of my choice.”

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Posted 5 years ago

“Very satisfied with both the furniture and the delivery very prompt”

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Posted 5 years ago

“Had very pleasant experience with furniture 123. Chairs came ready assembled and look lovely they are well built and sturdy. We'll done”

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Posted 5 years ago

“very satisfied, thank you.”

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Posted 5 years ago

“The photos on the website are a very clear representation of the final product and this was ideal when I choose the required bed for my 5yr old son. We live in a weavers cottage (2 flights of awkward stairs so needed flat pack) as stated on the website 2 people required to carry it. Clearly states on the website that they can only deliver to the door (due to covid 19 restrictions) no issues there. The delivery people contacted me by email to state day of delivery and time frame. I then received a call 30mins before delivery on the day. Very good communication throughout. Having had a good look on many sites I feel the bed is sturdy and well made (for compressed wood)”

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Posted 5 years ago

“very professional and kind”

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Posted 5 years ago

“I bought bar stools and they are even nicer than I thought they would be , really delighted with them and delivery was fast too .”

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Posted 5 years ago

“Ordered and came on time absolutely no hastle at all was exactly what i ordered and was very pleased will definately use this site again brilliant thank you x”

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Posted 5 years ago

“Excellent price, fantastic quality furniture. Arrived on the day stated, and extremely well packaged.”

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Posted 5 years ago

“Fast dispatch and delivered perfectly. Bed was easy to put together and looks amazing in our bedroom. Lots of storage space too”

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Posted 5 years ago

“Next day delivery, fantastic! Really beautiful product, great quality.”

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Posted 5 years ago

“Ordered a dining table, 2 chairs and a dining bench over a month ago. The table and the bench arrived after a week but the chairs did not come. I then emailed and asked when I would receive the chairs, which i was told would be asap, a week passed and nothing, then i was told I would receive my chairs the next day, still nothing. I then made contact again and was assured my chairs would come, I even had an email from the delivery company confirming it would be the next day but still nothing. I then asked for a refund and I am now not receiving any responses from them. DO NOT USE THEY ARE CON ARTISTS.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews