Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Fy Reviews

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

hello@iamfy.co

Write Your review

Tell us how Fy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fy 1 star review on 16th October 2023

Sydney, Australia

Fy 1 star review on 18th August 2023

Fy 1 star review on 18th August 2023

Fy 1 star review on 21st May 2022

Fy 5 star review on 6th March 2021

Fy 5 star review on 23rd February 2021

Fy 5 star review on 19th February 2021

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the quality of this picture. It was if it was printed on cardboard and framed. There was a big crease in the center of the photo and can't go unnoticed. Hoping I can return it and get my money back as I paid $65 for something I can't even hang. Its unfortunate because I really liked the print overall and would've fit great in my daughter's room. Not sure I would purchase from this site again if this is the quality of product.”

Fy 1 star review on 19th June 2020

Fy 1 star review on 19th June 2020

Posted 3 years ago

“!!!!!! DO NOT BUY !!!!!!!! they are selling artists and illustrators work WITHOUT THEIR CONSENT. PLEASE PLEASE AVOID AT ALL COSTS, you will not get what you paid for and the quality will be AWFUL. PLEASE PLEASE AVOID THIS WEBSITE!!!!”

Posted 3 years ago

“Order took two weeks to be dispatched. Not a huge issue in itself, but their website advertises quite prominently "Estimated arrival 3 to 5 days", so I was definitely misled on delivery times. The real issue is that the framed art I ordered arrived damaged. The plastic covering has a cracked puncture mark in it, which distorts the entire frame. I contacted FY about this the same day the item arrived with the intention of returning the product for a replacement, but a week later I have not had a response, so it looks like I am left with a damaged product and no other option but to open a chargeback with my credit card. Will definitely not be ordering from FY again.”

Fy 1 star review on 15th June 2020

Posted 3 years ago

“Appalling. After a few issues and a crazy long wait both delivery and for customer service to respond, i then queried a shipping invoice i had been sent by Fedex for a throw i ordered. No reply for days. I eventually reached out to the instagram dms but they were rude and passive aggressive. Customer service responded that items delivered from the US carry duty and tax charges. It is unclear where an item is being shipped from before purchasing. The payment goes to Fy, a UK company. ‘Iamfy’ is whats shown on the card statement and there is no correspondence from any third party company. I probably wouldnt be writing this now but i was assured they would reimburse (despite the instagram team saying they dont do that) the charge to me but its been 2 weeks and theres no money and no email. Every correspondence i have had with Fy has been responded to with buck passing and excuses. The worst of which is that they are too busy to respond!! The advertising hasnt slowed down a single bit but they are “inundated” with so many queries they cant keep up. It doesnt make sense. “We’re sorry. We’re busy” just is not good enough when they are doing nothing to curtail the demand. This company is doing quite the opposite then simply deleting the negative reactions. So just a warning to people that this is what you can expect. Also, read the Trustpilot reviews. I am unsure why theres such a contrast between the 2 sites.”

Posted 3 years ago

“I ordered two prints. One came in the mail, while I got an email saying the other would be delayed a few days due to COVID-19 issues. After some time, I contacted them saying I have yet to receive my order. They told me it was shipped, and gave me a tracking number. The tracking number was for the first order. After pointing this out to them, I was told both orders were sent at the same time, and to re-check my package. I had already hung up the first print, and even re-used their envelope, so I knew this wasn't the case. Tired of getting the run-around, so this is my review. Buyer beware!”

Posted 3 years ago

“Trying to return a rug to get a refund . Contacted fy TWICE -no reply . Have I lost my £300?? WHY don’t you rely ???”

Posted 3 years ago

“Despite sending out email campaigns to claim they are still offering fast shipping, there are production delays on prints of up to 7 working days - this means you're looking at 2 weeks+ for delivery. This was only made clear to me, a week later after chasing up with two emails. Dishonest & unethical.”

Posted 3 years ago

Hello, thanks for providing your feedback and sorry to hear of your disappointment. We are now sending out emails to warn customers of potential delays, but we're sorry this wasn't clear at the time of ordering! Our printers are also working around the clock to bring down these delays and are even bringing in more people to help, so we hope this won't remain the case for long. I can see you have been in touch with customer support - if there's anything else we can do to smooth over this poor experience with us, please don't hesitate to get back to us. Best, Sabrina from Fy!

Posted 3 years ago

“Delivery is shocking, been waiting almost two months for an item, only for it to be stuck at fedex with “no delivery time Scheduled”... (they pay for cheap delivery basically) Customer services have no info and just palm you off with “its coming” If you want quirky cool Home ideas - go to made.com - at least they deliver your product.”

Posted 3 years ago

Hi there, sorry to hear of the issues with your order! Usually Fedex deliveries are quick so there might be something wrong - I'm following up with you directly about this so we can help if it still hasn't reached you. Best, Sabrina from Fy!

Posted 3 years ago

“For the price I was disappointed the colours are nothing like they look and the picture not very good quality.”

Fy 1 star review on 23rd May 2020

Posted 3 years ago

Hi there, sorry to hear you are. disappointed in the print quality! This isn't something we hear often, so I will have our team check this product to see if it's perhaps not high enough quality. In the meantime, I have reached out to you directly to resolve your issue and we look forward to hearing back from you. Best, Sabrina from Fy!

Posted 3 years ago

“The lyrics are wrong. The correct lyrics are I said a hip hop A hippie to the hippie The hip hip a hop...”

Posted 3 years ago

Hi there, thanks for your feedback and sorry for your disappointment. I'm not seeing any requests from you to our customer support team, so I will follow up with you directly as we'd like to resolve this for you! Please be on the lookout for an email from us. Best, Sabrina from Fy!

Posted 3 years ago

“The quality of the ptint is so poor. Image is not as clear as it shows on this website. It's rather blurry and I don't call it art. So dissapointed considering the price I paid.”

Posted 3 years ago

Hi there, thanks for providing your feedback! Bad print quality isn't something we hear often - in this case I checked the image and it seems to be an intentional effect, however we're sorry this wasn't known when purchasing! I have followed up with you directly so we can resolve this for you, please let us know if we can be of any further help. Best, Sabrina from Fy!

Posted 3 years ago

“Absolute waste of time. Ordered an expensive print and frame three weeks ago. No confirmation email sent. Had to chase that up. I explained I needed it by the 15th May for a birthday present and was advised it should be here. Now told it may not arrive and that they can’t tell me when to expect it. I’ve had to spend £30 today getting another gift as it’s unlikely to arrive this week. Not acceptable. I’ve had orders arrive from China in this time frame. Do not use this company. They are overpriced and slow. I am beginning to think this may be a scam.”

Posted 3 years ago

Hello, very sorry to hear this! Like many companies right now we're experiencing some substantial delays due to staffing and high order volumes - however I'm sincerely sorry this wasn't known from the time you ordered. I've been in touch with you directly about this, please follow up with me if there's anything else we can do. Best, Sabrina from Fy!

Posted 3 years ago

“very disappointed I was so excited to order three beautiful prints off iamfy. Ordered about two weeks ago and have yet to receive any communication of it being shipped, not tracking and yet my money was taken. Even worse is that they have no customer service agents responding to any emails however they are still posting on their Instagram story trying to entice their next victim. DO NOT ORDER FROM THIS SITE.”

Posted 3 years ago

Hi there, sorry for the delay in replying to your customer support inquiry, we've been behind due to high order volume and having fewer staff. However I can see we have followed up and your order has since shipped! Please do not hesitate to follow up with us if you have any additional questions or concerns. Best, Sabrina from Fy!

Posted 3 years ago

“Trash, i ordered 2 photos on the same day. i received on but the other is saying that it is still printing. I ask a rep if i could get details on my order and was told that it still hadn't printed yet, when i asked for a refund I was told i had to wait for it to ship to me to send it back when in fact it hasn't even shipped yet. i will not be ordering from this company ever again. not to mention the same photo is on Wayfair for less and you can get it bigger. Do not order from here.”

Posted 3 years ago

Hi there, thank you for your feedback. I followed up on this and can see we actually made an exception in your case but you had left the live chat so perhaps you weren't aware. I will follow up with you right now about this - let us know if there is anything else we can do to turn this experience around. Best, Sabrina from Fy!

Posted 3 years ago

“I’ve received no order confirmation, and did not get the 20% app discount (I have checked the same item on the regular website, and its the price I paid). I've had 0 response to my communications, very disappointed. Item is still pending dispatch.”

Posted 3 years ago

Hi there, sorry to hear of these issues! Unfortunately our support staff have been a bit behind in replying due to a high amount of inquiries, but I've just responded to yours personally. Please note due to COVID19 wall art orders experiencing some delays, as items are printed to order and they are working with fewer staff - however I checked and your order should be shipping this week :) Please don't hesitate to follow up with customer support with any further questions. Best, Sabrina from Fy!

Posted 3 years ago

“I ordered 4 pictures through the app, did not receive the 20% discount advertised. I have used the contact us to request the discount but this has not been responded to. 4 days since placing the order and paying, but no sign of the order status changing yet.. very disappointing customer experience.”

Posted 3 years ago

Hi there, thanks for providing your feedback! Unfortunately we're quite understaffed at the moment and it's taken us longer to get back to customer service inquiries. However, I've just followed up personally regarding your discount and your order status - please let us know if we can do anything else to assist. Best, Sabrina from Fy!

Posted 3 years ago

“I ordered 3 framed prints weeks ago and they were never delivered due to an 'incorrect address' and is now being redelivered to Fy!. I gave them the correct address so I've emailed them 3 times to see the status of my posters and how to resolve the issue. NO REPLIES THOUGH?????”

Posted 3 years ago

Hello, really sorry you haven't heard back from us sooner - we've been extremely busy and at the same time understaffed so it's taken us longer to get back to inquiries. I've just followed up with you about your order, we're happy to get this re-sent to you! We hope you receive it soon :) Best, Sabrina from Fy!

Posted 3 years ago

“Well it sounds like others e in the same situation I’m in. I ordered my print, they charged my account and no confirmation send or tracking. And NO it’s not in my junk file. I’ve tried to contact them several times on their chat and no response. I would just like some follow up!!”

Posted 3 years ago

Hello, thanks for your feedback. We're really sorry for the lack of a confirmation email - this is something we are currently looking into with our tech. In regards to your print, our printer is currently delayed about 7 days due to the current situation but your order is confirmed and will be shipped soon. I just followed up with you directly about this - please don't hesitate to let me know if there's anything else we can do. Best, Sabrina from Fy!

Posted 3 years ago

“I have just bought a framed print, costing £72.00. Site states if I download app I will receive a 20% discount. I did this, but no discount applied. When I queried this I was told the cost should have been £84.00. Nowhere is this price mentioned. In the on line chat I am invited to click onto table of payments. No table available is shown. I am disgusted by this fraudulent advertising.”

Posted 3 years ago

“Order $500 worth of items on April 17 - it’s now May 4 and I haven’t received an communication from the company regarding my order. On the website it says 4-7 day shipping in the US. Well it’s almost a month now - I won’t order from this company again.”

Posted 3 years ago

Hi Tye, Really sorry for the delay to your order. I've looked into your case and I can see that you've been in regular communication with our customer support team who have advised that your order will ship out this week. This is still the case and we expect your order to ship any day now. Please get back in touch with our team if you have any further questions. Kind regards, The Fy! Team

Posted 3 years ago

«
1
2
...
4
5
6
7
8
»

Fy is rated 4.4 based on 1,867 reviews