Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say I’m very disappointed in the customer service. I received my purchase damaged, which is going to be a huge inconvenience to send back because the way it is packaged. I contacted customer service three days ago and still have not heard back. Very disappointed!”

Helpful Report

Posted 4 years ago

Hi there - so sorry your order arrived damaged! I can see customer service has since been in touch and are in the process of sorting this for you. If there's anything else you need or it's not resolved to your satisfaction, don't hesitate to contact us. Best,Sabrina from Fy!

Posted 4 years ago

“I have put in a order and emailed customer service on numerous occasions and no reply,I have ordered 2 prints and my order has disappeared and I can’t log in into my account it seems to think that I don’t exist”

Helpful Report

Posted 4 years ago

“I ordered a print 3 days ago and have no had any postage confirmation emailed to me but have 100% been charged For it. I’ve tried contacting them and still no response. Very disappointed!!”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear of the delayed shipment. Our art prints normally take 1-3 working days for processing/printing, however in times of high volume such as Black Friday/Christmas, they can sometimes take a bit longer. It looks like we've since responded to your inquiry, please let us know if we can help you with anything further! Best, Sabrina from Fy!

Posted 4 years ago

“No delivery No response No help”

Helpful Report

Posted 4 years ago

Hello Matilda, sorry you had trouble contacting us. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Artiom from Fy!

Posted 4 years ago

“They've been running what appears to be a bogus promotion of 20% off your first order when you join their mailing list. This was supposed to 'automatically' be applied to items, but when I came to pay the discount had been removed and they tried to charge me full price. I believe they are promoting a discount that does not exist as an attempt to get customers to share their personal details. I've contacted them via their form on their website, and replied to the email which I received to confirm form had been received, but am yet to have a response. I have, however, been receiving promotional emails from the get go - no surprise there! I will be contacting the Advertising Standards Authority to report. Avoid using this company.”

Helpful Report

Posted 4 years ago

Thanks for providing your feedback, and sorry to hear this! It is not our intent to mislead anyone with discounts; however there are a number of reasons the discount could have been deactivated. We're also sorry you had to wait for a reply (we were a bit behind but we're currently bulking up on staff!), but I can see we have now responded to your email - please don't hesitate to contact us if there's anything else you can do! Best, Sabrina from Fy!

Posted 4 years ago

“Ordered some shelves on the 28th August. They took the money straight away, sent a tracking link but the tracking link says they have not shipped the product - 12 days after it was ordered. Sent a message through the only channel they give you - 4 days later still no response. Either this company is grossly incompetent or fraudulent”

Helpful Report

Posted 4 years ago

Hello, thanks for letting us know about this and we're really sorry to hear this has happened - sorry as well it took us so long to reply to your inquiry. It looks like we've responded to your email by now, however we're still working on following this up with the vendor of your order - please accept our sincere apologies. I'll be getting back to you via email with an update within the day. Best, Sabrina from Fy

Posted 4 years ago

“I am still waiting after nearly a month for a set of shelves to be delivered. Fy took 2.5 days to respond to my first message, and after another week passed, I sent another email. I have been waiting 4 days for a response to this email and have received no update on my missing parcel. I feel like I have wasted nearly €200 and I will take the matter further. Fy customer service is extremely poor - Beware!”

Helpful Report

Posted 4 years ago

Hi there, thanks for your feedback and we are extremely sorry this happened with your order! Sorry as well for the delay in replying to your inquiries - we are currently working on adding to our customer service team so that this won't happen in the future. By now it looks like this has been resolved and your order has reached you - should there be any further issues, please don't hesitate to let us know. Best, Sabrina from Fy

Posted 4 years ago

“i ordered 3 prints but unfortunately i ordered the wrong size. I have emailed them 3 times requesting a return label and apart from the standard "we reply to emails in the order we receive them" i am yet to receive the label required. Not impressed with the customer service at all and will not be using in the future.”

Helpful Report

Posted 4 years ago

“Order 3 times before and had no problem. However the 4th time I’ve ordered a print and it’s still being prepared for shipment!! Said it would be delivered within 3-5 I ordered over 9 days ago!!!!”

Helpful Report

Posted 4 years ago

“Takes forever to get my order. Still waiting...”

Helpful Report

Posted 4 years ago

Hello there. Thank you for your feedback. I'm very sorry about this - I can see that your order has reached the US, but it looks like it's taking longer than usual to clear the customs. We hope it happens soon! Please feel free to contact our customer service if you have any further questions. Best, Artiom + Fy! Team

Posted 4 years ago

“Ordered a print over 3 weeks ago for £91.00, STILL no order received. I have emailed fy to find out where my delivery is and they confirmed it had arrived in India - but I am in the UK! I emailed them back with my concern but they have not responded. This is my first order with the company and I plan to order many, many more prints but this first experience has been very poor.”

Helpful Report

Posted 4 years ago

Hi Jenny, we're so sorry your order was mistakenly sent to the wrong country! While rare, unfortunately sometimes mix-ups occur with shipping orders and we're sorry that this happened to yours. I can see we're now on the case and a new one will be shipped to you soon, but we'll also follow up with you personally about this to make sure this doesn't leave a bad taste. Definitely don't hesitate to reach out if there's anything else we can do. Best, Sabrina from Fy

Posted 4 years ago

“Starting to understand the bad reviews on here and trustpilot. I ordered a print earlier this month and was really happy with it and the prompt delivery. Second time around when I ordered 72 euros worth of prints, not so lucky. The tracking information has been saying for the last week that it was unable to make delivery (no attempt has been made to my office, it mentions An Post and An Post leave a slip through the door if they attempt to deliver) and is being processed as a return?! I really just want the prints that I've paid for at this stage, haven't had much luck with getting a response from customer service, have sent two emails (live chat doesn't appear to be an option). Hoping this will be resolved, and that it can be turned around into a positive review. It's a shame as I was really happy with the first print, and wanted more from the artist.”

Helpful Report

Posted 4 years ago

Hi Rebecca, so sorry to see you haven't received your order yet. Unfortunately, An Post didn't give a reason for the return to sender but I can assure you we're now looking into it and we will get your prints to you. I can also see customer service has since responded to your enquiry, but feel free to get back to us at any time with questions or concerns in the meanwhile. Best, Sabrina from Fy

Posted 4 years ago

“I have just order from Fy and they debited my card 11 times for the one order !!!! so a $38 post is now $389 extra !! cant fn=ind a number to call them to sort the issue out , only received 1 email confirming my order not 11 so there is a hiccup with the check out process . wold love to call or have live chat option on this website to resolve the issue , cant see how this could happen you debit someone car 11 times for 1 order ?”

Helpful Report

Posted 4 years ago

Hi Troy, We're going to email you directly to look into what's happened here and sort this out. Thanks, The Fy! team

Posted 4 years ago

Hello Troy. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Artiom from Fy!

Posted 4 years ago

“If 0 stars was an option that's what I'd be using. Given my experience, I think the other 5 star reviews are fake. The quality of these prints are appalling. I spent £18 on a tiny print (half the size of A4) that was so flimsy it may as well have been printed on normal paper. I cannot give this to my friend as her intended birthday present, I would be embarrassed. There's no straight forward returns procedure either. Completely disappointed with this company, I will never be shopping with them again. RIP OFF.”

Helpful Report

Posted 4 years ago

“I have received 2 images today that are the worst quality I have ever seen. They are pixellated and horrible. Not what was shown on the site. There isn't a contact number for the site, so can not speak to someone to resolve quickly. :( We were wanting to finish the room these were going in by the weekend but this site has made that impossible. Not impressed.”

Helpful Report

Posted 4 years ago

“I'm surprised to view so many high ratings on here as I've had the complete opposite experience with the Fy company. It makes me think all the high rated reviews are fake. My first order went missing and I never received it. After following up with Royal Mail I'm now waiting 10 working days for a response to an investigation as to where my parcel is. In the meantime the item which I bought for a present, I purchased again on Fy however when I went to check out and select 'next day delivery' or 'express delivery' the Fy website didn't allow me to do so and instantly completed the purchase as it had saved my card details from the previous purchase. Then I contacted Fy on their chat service via their website, email and Facebook messenger however I have not got a response from any of these channels. I'm worried Fy will again send this item 'not signed for' upon collection and therefore the item will get lost again. Also the phone number they have listed is disconnected. I know they have received my Facebook message as it shows as seen. To the Fy company can you please respond to any of my messages so I can arrange a refund of the first item I never received and get an update on the second item I ordered to replace the one that is missing. J”

Helpful Report

Posted 4 years ago

“After many attempts, manage to place my order for 1 print on the 23/6/2019 to check out the quality, with the intention of ordering 4 more on the same theme. Money went out of the bank within an hour. Then NOTHING!!! No confirmation of order, no delivery information, unable to find my order, no comeback on enquiries. NOTHING!!! I should have realised with the odd ordering system. Okay no basket, and where is the checkout you mention!!”

Helpful Report

Posted 4 years ago

Hello there, we're very sorry you haven't received our emails. I can see that this happened due to a typo in your email address. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Artiom from Fy!

Posted 4 years ago

“Ordered a phone case on 8/6 have repeatedly emailed asking where it is. No has even bothered replying. Appalling customer service infact no customer service at all. We be claiming my money back. Do not buy from this company!”

Helpful Report

Posted 4 years ago

Hello Caroline, sorry you had trouble contacting us - unfortunately your previous emails weren't received for some reason. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Sabrina from Fy!

Posted 4 years ago

“Ordered a print a week ago, but it hasn't shipped yet. I have followed up via email and facebook messenger but haven't gotten a response. They publish their shipping times as 1-2 days, and emphasize their responsiveness as part of their marketing technique. Since I discovered them off of an instagram ad, and it seems like everything out there is a scam these days, can anyone confirm that this company is legit? Will I ever receive my print or did I just blow $40 on a fake app?”

Helpful Report

Posted 4 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I can see that my colleague has already followed up with you to resolve this. Best, Artiom from Fy!

Posted 4 years ago

“I ordered something from Fy’s website which I am still waiting from. The dispatch status states it is still being prepared for shipment in spite of other items ordered at a later date being shipped. Payment has been taken and I have emailed them three times for an update but have received no response, therefore not particularly impressed.”

Helpful Report

Posted 4 years ago

Hello, really sorry for this poor experience! As far as reaching customer service, please accept our sincere apologies for the time it took to hear back from us - due to high volumes we were temporarily a bit behind. Unfortunately I can also see the dispatch of this order was delayed due to a tech error, but you should have received it by now and we hope our response to your email and the solution helped ease the pain of the situation a bit! Please let us know if there's anything else we can do to help. Best, Sabrina from Fy!

Posted 4 years ago

Fy is rated 4.4 based on 1,867 reviews