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Fy Reviews

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

hello@iamfy.co

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Fy 1 star review on 16th October 2023

Sydney, Australia

Fy 1 star review on 18th August 2023

Fy 1 star review on 18th August 2023

Fy 1 star review on 21st May 2022

Fy 5 star review on 6th March 2021

Fy 5 star review on 23rd February 2021

Fy 5 star review on 19th February 2021

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a $47 painting a week ago. I haven't received a shipping information/confirmation/ estimated date. I tried contacting them through live chat, email, forms but haven't received any reply. I see similar reviews on which fy team has replied with a "we followed up". I doubt they followed up but I hope I am wrong.”

Posted 4 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I'll follow up with you now to see if there's anything else we can do. Best, Sabrina from Fy!

Posted 4 years ago

“Ordered three things more than a week ago, got one update on a delay of a month, on the other two things I haven't heard anything. The page claims delivery of one to two days. Bold claims and no trustworthiness.”

Posted 4 years ago

Hello, thank you for reviewing us and we are sorry that you've had this experience! I've just followed up with you regarding your order in a separate email - please let us know in a reply should you have any further questions or concerns or if we can do anything else to help. It also looks like some of the delivery time information for the products ordered on our site/app were incorrect, so I've brought this up and we will be changing this to reflect more accurate shipping times, esp. regarding large items such as furniture which take longer than 1-2 days. We apologise for the incorrect info! Best, Sabrina from Fy!

Posted 4 years ago

“Be careful of this company. I received the product (Apple MacBook Pro case), and I did not like it. I emailed customer service a few days ago asking for details on how and where to return (including my order number). They have never answered. I guess they're waiting for my 28 days to expire, so they can say they cannot accept it.”

Posted 5 years ago

Hi there, we're really sorry you had this experience! However, I can see that we have since contacted you about this and I hope the issue was resolved to your satisfaction! Please feel free to contact us should you have any further questions or concerns. Best, Artiom from Fy!

Posted 4 years ago

“I truly believe I have been scammed for 150 euros . I paid my money I got a confirmation but one week on no tracking no replies to daily emails no telephone contact available. It’s a very well organized scam as the app really fools you into thinking you are genuinely buying something from a good source .”

Posted 5 years ago

Hi there, we're really sorry you had this experience! However, I can see that we have since contacted you about this and I hope the issue was resolved to your satisfaction! Please feel free to contact us should you have any further questions or concerns. Best, Artiom from Fy!

Posted 4 years ago

“I don’t have my order No tracking info 7 days in No telephone number to contact FY and no response to emails”

Posted 5 years ago

Hi there, we're really sorry you had this experience! However, I can see that we have since contacted you about this and I hope the issue was resolved to your satisfaction! Please feel free to contact us should you have any further questions or concerns. Best, Artiom from Fy!

Posted 5 years ago

“Terrible experience. We spent over $200 on prints and it has been 9 days now and the order has still not been shipped. I reached out to customer service after 5 days and they wrote a response stating ‘they are experiencing a high volume of enquiries and someone will get back to me shortly’. It’s been 9 days and still no response or dispatch of our items so today I sent an email requesting a refund. Disappointing to say the least. I’m not sure if it’s a legit website- even after doing my research!”

Posted 5 years ago

Hi there, so sorry to hear of the delay regarding your order! We're also very sorry it's taken so long to respond to your enquiry - however, it looks like we saw your email this morning and have now responded. We hope this has been resolved to your satisfaction - please let us know if there's anything else we can do, and once again our sincerest apologies for the situation. Best, Sabrina from Fy!

Posted 5 years ago

“Very disappointed in the customer service. I paid $275 for a huge framed print of the ocean and unfortunately it arrived damaged in multiple places. The box was completely destroyed and the frame was cracked. It has been over 2 weeks and still no solid answer about a replacement/refund. Hate to leave a bad review but don't know what else to do. As soon as I saw the damage, I reached out to customer service via Live Chat and received a response 4 days later. They asked for images of the damage, which i sent back right away. Another few days passed and they reached out asking for more images. i replied right away, again, and still have not heard back. I've followed up 3x in the live chat and even sent 2 emails to the help team. Still nothing. I was so excited for my print and paid a lot of money for it. Hopefully i will hear from the team soon”

Posted 5 years ago

“Really terrible experience so far, ordered two items over a month ago and it has been a complete shambles. Firstly instead of taking 10-12 days as promised on their website it has taken a month for ONE item to be delivered, the second item was shipped to Singapore but then returned to Australia as Fy had not paid the correct postage. Now I am getting no replies to emails and so have no idea if I’ll receive my second item, and if so when!”

Posted 5 years ago

Hi Emily, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I see that my colleagues has responded to your email now and we hope this helped. Just send us a reply should you have any further questions or concerns. Best, Artiom from Fy!

Posted 5 years ago

“Terrible 1st experience! I purchased 3 prints over a week ago and their website states they ship within 1-3 days. Sent customer service an email to get a status update and NO RESPONSE. Website also states they respond within 24 hours, which has also not been the case. I have now sent 2 emails.”

Posted 5 years ago

Hi Jessica, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I've just responded to your email now and we hope this helps. Just send us a reply should you have any further questions or concerns. Best, Sabrina from Fy!

Posted 5 years ago

“I placed an order for my partners birthday present in February and entered the address (which it allowed me to do) as a PO Box. Fy then followed up with an email requesting a street address which is sent through on 24 February. I was then sent the same email again, which i replied to by forwarding my last response and AGAIN providing my street address. I am still yet to receive anything and have not received any correspondence. Since this time i have sent a facebook message and a further 2 emails which is very frustrating considering i received an email soon after purchase stating it was 'shipped'. My partners birthday has clearly been and gone and this has now become a joke about the fantasy birthday present... At the very least, please respond to emails. I understand that businesses go through busy periods but nearly 4 weeks is not acceptable.”

Posted 5 years ago

I'm very sorry to hear this. It looks like your emails have not come through to us. Please accept our sincerest apologies for this. We've just followed up in a separate email to make sure this was resolved to your satisfaction. Best, Artiom from Fy!

Posted 5 years ago

“I ordered a print and would like to return due to wrong size for space. I have emailed customer service 5 times and still no response (over 7 days). Very disappointed.”

Posted 5 years ago

“I have ordered two prints from Fy. The first was great and nothing was wrong, so I ordered a second 28x40 framed print. The frame came damaged in multiple places and it appears the frame wasnt even put on correctly. I reached out to Fy 2 days ago via app and email and have received no response at all. This is very frustrating. I do not know if I am supposed to return it or keep the print and they will send a new frame. HELP!”

Posted 5 years ago

Hi there, we're sorry your order arrived damaged! We're always happy to replace or refund damaged orders. I apologise for the delay in customer service responding - sometimes when it's busier than usual there can be a delay. Please accept our sincerest apologies for this. We've just followed up in a separate email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 5 years ago

“I still have had no response and my order has not been delivered. The money was taken from my account 04/02/19 and still no refund. This is outrageous customer service. Can someone let me know what is going on ASAP?”

Posted 5 years ago

Hi Sarah, really sorry to hear this! I I had a look and it looks like you're not receiving our customer service replies, so I'm going to try following up with you using my personal Fy email account and hopefully you receive it and we can get this resolved. Best, Sabrina from Fy!

Posted 5 years ago

“This company is a scam, they won’t you send your products but take your money”

Posted 5 years ago

Hi there, we're so sorry you had this experience! I can see you've been in touch with our customer service, so we've just sent an email to make sure this was resolved to your satisfaction. Best, Artiom from Fy!

Posted 5 years ago

“I ordered an expensive rug that, according to the product information on the website, would be delivered in 3-5 days. First, the 15% new customer discount offered didn't go through at checkout and I was charged full price. After contacting customer service and getting placeholder messages to apologise for the delay in responding due to 'busy period after Christmas and New Years', I did receive a refund of the discounted portion of the charge. And then nothing. After about 2 weeks I emailed customer service to find out when my parcel would be delivered. They sent me a tracking link for the French DPD site, which just said 'parcel being routed' over and over each day, with no attempted delivery or other information. I tried to track the parcel on the DPD UK site but 'no results found'. 3 weeks and many emails to customer service later (having to wait several days to get a response to each one), the tracking information is now showing the item as having been delivered this afternoon...except it HASN'T BEEN DELIVERED. Not to me, anyway. The delivery address I provided was correct and I've been home all day, and no notice has been posted through my letterbox, so who knows where my item has ended up. I've asked to cancel my order and let's hope Fy eventually come through with a refund. Needless to say I won't be shopping here again. What a frustrating experience.”

Posted 5 years ago

Hi there, we're so sorry you had this experience! I can see you've been in touch with our customer service, so we've just sent an email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 5 years ago

“I have Ordered 8 different Posters from this company on 30/12/18.... We have now been waiting 16 days with no updates since 08-01 from the track and trace code, trying to contact the customer care also no reaction withing the promised 24 hours. Spend almost 200 euro's for this and not even the slightest idea where everything is. After looking I found a number that is not in use, and the live chat is something that is still a mystery to me.”

Posted 5 years ago

Hi Tim, really sorry to hear this! I can see you've since been in touch with customer service so I'm going to send you an email now to make sure this was followed up on satisfactorily. By the way, we've since fixed our live chat function! Best, Sabrina from Fy!

Posted 5 years ago

“The print I received was poorly cut which led to the top left half of the print missing and no border. I emailed the company but have received no reply.”

Posted 5 years ago

Hi Paul, we're sorry this happened! It looks like customer service replied but this may have gone to your spam folder or it may have been a tech issue. Regardless, we're going to follow up with you now to make sure this is resolved! Best, Sabrina from Fy!

Posted 5 years ago

“Ordered framed picture on Dec 15th, PROMISED it would arrive in time for Christmas, on Christmas Eve receive an email saying; Good News, your item is on its way should be with you in a FEW DAYS! So, obviously, I'm not going to receive this today to give my daughter tomorrow - Thank you FY for your appalling service”

Posted 5 years ago

Hi there, we're so sorry you had this experience! We regret that this order didn't make it in time for Christmas as that is definitely very disappointing. Unfortunately, our printer had some unforeseen technical difficulties. I can see you've been in touch with customer service so we're just going to follow up with you now via email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 5 years ago

“Awful awful awful. Sign up discount didn't work. I have to email twice before I get a response. This takes 2 days. My delivery got stuck but ask they did was to tell me what was on the tracking information. I. Can do this myself. No attempt to sort it out. Nothing to help me. I have been waiting 7 days for my chair and it is still in the dispatch warehouse. I don't know when the delivery will happen but I will surely miss it as I will be on holiday”

Posted 5 years ago

“The item took three weeks to be delivered, when delivery within 1-2 days was promised. I could forgive this given that they took on a bit much with black Friday sales. However, the print came all the way from the Netherlands when I thought it was from Berlin, which seems very unnecessary. Worst of all, the print has terrible quality. I just expected your average poster print quality, nothing fancy. But it looks like my old brother printer printed it! Won't order any prints again. On a positive note : I did like the necklace I also ordered!”

Posted 5 years ago

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Fy is rated 4.4 based on 1,867 reviews