Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a print at A1 size and it was VERY pixelated. The paper is good quality and after my item was a week late - the customer service was good - but unfortunately, at the end of the day, it's the print that counts and that really doesn't stand up. Shame, they have some good designs.”

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Posted 6 years ago

“Still waiting for my sunglasss that I ordered back on 6th September and it’s now 23rd October.. haven’t had great customer care at all. Not good experience to rectify the problem”

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Posted 6 years ago

“Wrong sized print sent out to me so they said correct size would be reswnt. Never received it, so they said they would resend it again. Still no print. Turns out they never resent it and tried to blame it on me not being home to receive it from the courier which is rubbish as I work from home and it never came. I got a refund but not happy as keep getting fobbed off and the print was supposed to be a gift.”

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Posted 6 years ago

“I ordered a product 14 days ago. My credit card was debited immediately and I still have not yet received my purchase. Very dissatisfied customer”

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Posted 6 years ago

“I ordered two items from Fy, the first was immediately cancelled by Fy because it was out of stock (despite me being able to complete the order and payment process) and the second arrived only to be completely wrong! I then had to arrange to return the incorrect item and Fy has still not reimbursed me for the postage. It has been an utter shambles and I am now out of pocket!”

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Posted 7 years ago

“While I generally am very keen on the products offered by Fy, and am often very tempted to make a purchase I refuse to do so due to my single bad experience with the company: I purchased something online a couple of weeks before Christmas as a gift for a family member. The payment went through and u received an email saying it would be delivered within a certain amount of days, which I was happy with. The item never arrived and it was close to New Year's Day when I finally received an email telling me it was out of stock and I had been reimbursed. By then I had already gone through the embarrassment of not having a gift at the time I needed it. All I was offered in compensation was "sorry", not even a token voucher (even £5 would have been something!!) as compensation. Highly unprofessional, unreliable and lousy customer service. I even voiced this at the time and still had no response. Never again.”

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Posted 7 years ago

“I placed an order ages ago, waited a long time, then it turned out it wasn't in stock and so I was just refunded but without any notification. Surprised it has taken you this long to ask / notice.”

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Posted 7 years ago

Fy is rated 4.4 based on 1,867 reviews