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Fy Reviews

4.4 Rating 1,867 Reviews

84 %

of reviewers recommend Fy

Company Reviews

4.4

Based on 1,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

hello@iamfy.co

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Fy 1 star review on 16th October 2023

Sydney, Australia

Fy 1 star review on 18th August 2023

Fy 1 star review on 18th August 2023

Fy 1 star review on 21st May 2022

Fy 5 star review on 6th March 2021

Fy 5 star review on 23rd February 2021

Fy 5 star review on 19th February 2021

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a fire pit on the 8th April. Item was sent to the wrong address, was told they would redirect the item. My address on the order was correct, I have also supplied it several times via their chat function. Despite contacting Iam FY several times and being advised that I would be called or it had been resolved. It is now being returned to sender and Iam FY are not responding to my emails. Whilst I understand this issue was caused by the manufacturer my contacts have done very little to resolve this. Appalled does not cover it!”

Posted 3 years ago

Hello, Really sorry to see there were issues with delivery which impacted your order. We've reached out to you know in order to resolve the situation and unite you with your item as quickly as possible. Looking forward to your reply. Kind regards, The Fy! Team

Posted 3 years ago

“ordered 2 prints and have had no update on the order. no idea when it's being despatched or if it has, absolutely no idea and no reply to my message.”

Posted 3 years ago

Hi Josie, We've looked into your case and your order shipped out to you yesterday. You should have received a confirmation email with tracking which will allow you to follow the delivery. Thanks for ordering with us and enjoy your items :) Kind regards, The Fy! Team

Posted 3 years ago

“I ordered a framed print. Payment taken. No confirmation email. Ive emailed several times and no reply. I’m opening up a dispute with PayPal Monday morning. Avoid these crooks.”

Posted 3 years ago

Hi Tim, Really sorry for not getting to your messages sooner. We've been extremely busy in the last few weeks and our CS team are working relentlessly to get back on top of things. I've looked into your case and can see that your order processed as normal and you should have received an automatic email confirmation. Perhaps it landed in your junk folder? In any case, I can see that our team have answered your messages now and that the item you ordered will be there in time for the required date. Please feel free to reach out to them with any more questions. Kind regards, The Fy! Team

Posted 3 years ago

“The quality of the print I just recieved was honestly such a disgrace. It's super pixelated and not at all crisp. I could have printed this nicer at a Kinko's.”

Posted 3 years ago

Hi Derek, Really sorry to hear that you aren't happy with the quality of the print. Normally, our customers are absolutely delighted with the print quality, so it sounds like there may have been an issue with the art work. We've reached out to you now to find out more. Looking forward to your reply. Kind regards, The Fy! Team

Posted 3 years ago

“Lack in delivery, response and acknowledgement. I have ordered two items and both deliveries and communication has been awful.”

Posted 4 years ago

Hello, thanks for providing us with your feedback, we're so sorry to read this! Due to a high influx of print orders and the current situation, our print orders have been delayed - we're sorry this wasn't apparent at the time of ordering. We've just followed up personally about this - please let us know if there's anything else we can do to help! Best, Sabrina from Fy!

Posted 4 years ago

“Worst company I have ever dealt with. This company is a scam! Do not order from here!”

Posted 4 years ago

Hello, we're sorry to hear you feel this way! I'm not seeing any customer support request from you and we'd love to sort you out and make things better - I will reach out to you personally, please have a look for an email from us. Best, Sabrina from Fy!

Posted 4 years ago

“Products are amazing, delivery, timely. But when an order goes wrong, customer service is HORRIBLE!!!!!. I ordered, paid, and NEVER received my order. I have purchased from this company before with no problems. Now, I have an issue and NOBODY is giving me an answer. Will definitely be moving on from this place.”

Posted 4 years ago

Hello, thanks for sharing your feedback - I had a look and two of my colleagues have replied several times to your inquiries but it seems like you're not receiving our replies for some reason! Can you please check your junk/spam folder to see if they ended up there? I have also now followed up with you from my personal email address, can you have a look for that e-mail please? Please note live chat is also available on our website Mon-Sat and we would be happy to hear from you via this channel if you still don't receive our email. Best, Sabrina from Fy!

Posted 4 years ago

“I have been trying to return some pictures for over a week with absolutely no response to me. Funny I can't seem to find a number to call and actually talk to a person and I have had no luck reaching out social media, email, or messenger (I get blocked and am unable to respond on this platform!) SO RETURNING IS NOT EASY- In fact it's proven to be impossible. I will never order from them again!”

Posted 4 years ago

Hello, thank you for your feedback and sorry to hear this! I had a look and one of our agents replied to your inquiry on Feb. 2 but it seems like you didn't receive this message. Another customer service agent is following up with you right now as well. Could you please check your spam folder for our replies? If you're still not finding them, please live chat with us on iamfy.co M-Sat! Best, Sabrina from Fy!

Posted 4 years ago

“I ordered a lovely £200 rug from Fy. It was delivered and given to a random man who was walking on the street next to my flat. It’s been so stressful trying to get the company to send me a replacement! So disappointed ☹️”

Posted 4 years ago

Hello, thanks for providing us with your feedback - sorry to hear this has happened, this is definitely frustrating! It looks like you've since been in touch with our customer service team and we hope the issue was resolved satisfactorily. If not, please do not hesitate to let us know what else we can do. Best, Sabrina from Fy

Posted 4 years ago

“I ordered a rug on November 30th with details that it would be delivered in a few days. After weeks going by with no update I chased them only to be told it wouldn’t be in stock until the 7th January. I have now waited and one week later no news of the shipment, if it’s been received, dispatched, delayed or any update of any sort?! I’ve only been asked to provide a landline number, which I can’t see why this should be a hurdle to my delivery when they have my mobile? Now I am not receiving any response and wondering if this is a genuine retail site or if I just lost my money to a shame site?? Very disappointed with this first and likely last order!! Any help gratefully received! Naz”

Posted 4 years ago

Hello, thanks for your feedback and sorry to hear this! We apologise for the complications that came up with this order, and we are currently working on improving the customer experience for backordered items (which we try to avoid in general but unfortunately can't entirely eliminate) as we understand this is definitely frustrating. It looks like in the meantime this has been sorted and your item should have arrived by now. We hope this was resolved satisfactorily, but we will follow up now to be sure. Please let us know if we can be of further help. Best, Sabrina from Fy

Posted 4 years ago

“I ordered an art print as a Christmas gift on the 15/11/19 and I am still waiting for it to arrive. The item was delivered to an incorrect address initially and so on the same day Fy notified me it had been returned to them, I responded to inform them of where it needs to be delivered to. This was on the 25/11. I have emailed Fy several time’s to chase this up and I have not received a single response or apology. The after-sales care is somewhat non-existent and I will not be using this company again. I am still without a response or even and estimated time for delivery, and of course they still have my money.”

Posted 4 years ago

Hi Lauren, Really sorry to see that you've had issues with delivery. We can see that you've since been in touch with our Customer Service team who we hope have now resolved this case to your satisfaction. Enjoy the item and let us know if there's anything else we can do for you. Kind regards, The Fy! Team

Posted 4 years ago

“Still waiting 3 weeks later for a resolution, the parcel arrived in depot damaged and sent back to FY! By their carrier before it reached me. Can’t get anyone to deal with this, terrible communication/customer service. Will I ever get my money back??”

Posted 4 years ago

Hello, sorry that your parcel was damaged and also for the delayed reply from customer service! You caught us at our busiest time of year I'm afraid so answers were slowed down just a tad. I can see we've gotten you a replacement and offered a discount on the order as well - we hope everything was resolved to your satisfaction! Should you need anything else, please don't hesitate to reach out. Best wishes, Sabrina from Fy!

Posted 4 years ago

“Terrible communication. Waited over a week for a rug. When I emailed asking where it was, within 5 minutes I received a notification that I had been refunded without an explanation as to why the order had been cancelled. Still haven't heard from Customer Services in relation to this.”

Posted 4 years ago

Hi Monique, Really sorry to see that an order was made for an item that was out of stock. There has been huge demand from our vendors during this festive period and unfortunately in this instance the vendor did not update their stock levels in time. The communication you received was actually from our Customer Service team and it was purely coincidental that you happened to reach out to us at the same time. Within that contact we made you an offer by way of apology and we're going to reach out again now to see if there's anything more we can do to resolve any unhappiness on your part. Kind regards, The Fy! Team

Posted 4 years ago

“I placed an order for a Xmas present. It arrived with DPD carrier damaged and was sent back 5th December. Cannot get any response from customer service. No phone number to call, no reply to 6 messages. They have my 54 quid and no way of getting any resolution so far.”

Posted 4 years ago

Hello, Really sorry to see that your item was damaged during delivery and for the lack of response so far from our CS team. Unfortunately, with the information provided we haven't been able to look into your case further. We'd love to move forward with your case and resolve any unhappiness on your part and we've sent you a request for information to do so. Looking forward to hearing back from you. The Fy! Team

Posted 4 years ago

“Ordered a print and duplicates were charged I sent an email and had no response. The prints came but after 7 emails messages on insta and Facebook and filling out the contact form 12 days later no reply. Phone number from PayPal doesn’t even exist! so I’m out £94 and have three if the same print and now need to contact tradings standards re returns not honoured as they won’t respond”

Posted 4 years ago

Hello Mrs Wood, Sorry for the delay in getting to your message. We've looked into your case further and we can see that on the 13th of December your case was resolved by our CS team and that you were refunded in full for the additional mistakenly made orders. The CS team also offered you the additional prints free of charge as a gesture of goodwill and recommended that you pass them on to family and friends. We hope that you were satisfied with the resolution and please get back in touch with any further queries. Kind regards, The Fy! Team

Posted 4 years ago

“I placed an order and it duplicated I sent a message re this To cancel one of them and no response I received the items and the website says free returns and full in a form we get back to you in a day 12 days later and 6 messages and nothing bogus company do not use ps if anyone wants one of the prints let me know!!”

Posted 4 years ago

“I placed an order on 1st December and received an order confirmation but I haven’t received any communication since. On my account it says that my order is being prepared for shipment. I’ve contacted them via their email address and also via the app and have had no response. It’s really disappointing, it’s a Christmas present so I am still holding out hope that I will receive before Christmas. The customer service is SHOCKING! No contact number is always a bad sign.”

Posted 4 years ago

Hi Emma, Sorry to see that there was a lack of visibility in regard to your delivery. We can see that you've since been in touch with our CS team and that your items were delivered in time for Christmas. We hope that you are now satisfied with your Fy! experience and please feel free to get back in touch with any further queries. Kind regards, The Fy! Team

Posted 4 years ago

“I ordered a framed print and selected a white frame for a birthday present. The package arrived on time but was the wrong colour. There is no phone number to contact anyone and they haven't replied to email which is the only option to contact them. Sadly that means the birthday came and went with no present. Really poor customer service.”

Posted 4 years ago

Hi there, I'm so sorry you've had this experience! Apologies as well you weren't able to reach us by phone. I can see we have since responded to your email - we hope this helps and please don't hesitate to reach out to us by email or live chat on the website with any further questions. Best, Sabrina from Fy!

Posted 4 years ago

“This is a scam. Package has not arrived and it's been a month. Customer service won't give me a straight answer. USPS says they never received any package. I expect what I paid for!”

Posted 4 years ago

Hi there, we're so sorry for the delivery issues with your order! From what I can see, customer service has since responded and we hope the issue has been resolved and that your re-shipment will reach you soon. However, should anything else come up, please don't hesitate to email us or reach us by live chat on the website. Best, Sabrina from Fy!

Posted 4 years ago

“It has been 3 weeks and my delivery still has not arrived (was supposed to come in 5 business days). The customer service team has no idea where my package is and cannot give me a straight answer. I called USPS and they never even received the package in the first place. I feel scammed. Is this a legit company?”

Posted 4 years ago

Hi there, we're so sorry for the delivery issues with your order! From what I can see, customer service has since responded and we hope the issue has been resolved and that your re-shipment will reach you soon. However, should anything else come up, please don't hesitate to email us or reach us by live chat on the website. Best, Sabrina from Fy!

Posted 4 years ago

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Fy is rated 4.4 based on 1,867 reviews