Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a print and duplicates were charged I sent an email and had no response. The prints came but after 7 emails messages on insta and Facebook and filling out the contact form 12 days later no reply. Phone number from PayPal doesn’t even exist! so I’m out £94 and have three if the same print and now need to contact tradings standards re returns not honoured as they won’t respond”

Helpful Report

Posted 6 years ago

Hello Mrs Wood, Sorry for the delay in getting to your message. We've looked into your case further and we can see that on the 13th of December your case was resolved by our CS team and that you were refunded in full for the additional mistakenly made orders. The CS team also offered you the additional prints free of charge as a gesture of goodwill and recommended that you pass them on to family and friends. We hope that you were satisfied with the resolution and please get back in touch with any further queries. Kind regards, The Fy! Team

Posted 6 years ago

“I placed an order and it duplicated I sent a message re this To cancel one of them and no response I received the items and the website says free returns and full in a form we get back to you in a day 12 days later and 6 messages and nothing bogus company do not use ps if anyone wants one of the prints let me know!!”

Helpful Report

Posted 6 years ago

“I Love my print Daisy Dance. Exact to the photo online, nicely framed and speedy delivery. Very Happy Camper”

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Posted 6 years ago

“I placed an order on 1st December and received an order confirmation but I haven’t received any communication since. On my account it says that my order is being prepared for shipment. I’ve contacted them via their email address and also via the app and have had no response. It’s really disappointing, it’s a Christmas present so I am still holding out hope that I will receive before Christmas. The customer service is SHOCKING! No contact number is always a bad sign.”

Helpful Report

Posted 6 years ago

Hi Emma, Sorry to see that there was a lack of visibility in regard to your delivery. We can see that you've since been in touch with our CS team and that your items were delivered in time for Christmas. We hope that you are now satisfied with your Fy! experience and please feel free to get back in touch with any further queries. Kind regards, The Fy! Team

Posted 6 years ago

“I have just ordered my second personalised print poster and I am SO happy with the amazing customer service I always get from Caro; she is friendly, efficient and so wonderful. Prices are incredibly reasonable, customer service is immpecable, prices are awesome and delivery is SUPER fast.”

Helpful Report

Posted 6 years ago

“Great customer service and help! Fantastic product and so pleased they could create my vision!”

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Posted 6 years ago

“Brilliant quality prints, very fast delivery, will definitely buy more”

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Posted 6 years ago

“Couldn't be happier with the prints they've turned a very boring hallway into something much more pleasant. The real pleasure was seeing the misses's face once her little vision had come together. Chuffed”

Helpful Report

Posted 6 years ago

“Great customer service. Quality products and timely shipping.”

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Posted 6 years ago

“Great product, excellent price brilliant service.....would recommend”

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Posted 6 years ago

“I received exactly what I ordered in a timely fashion, which is rare these days. Frame had no flaws at all because the packaging was very thorough to protect the piece. Definitely recommend and will certainly use Fy again.”

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Posted 6 years ago

“The framed print I ordered was beyond what I expected. Delivery was timely too. Very happy.”

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Posted 6 years ago

“This is my third purchase and I love them all . It’s a fast and professional service with a quality product quality hat turns heads . Thanks FY”

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Posted 6 years ago

“The product/range IS how it looks online. The options for framing are second to none. Prompt delivery.”

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Posted 6 years ago

“Good selection of products delivered promptly”

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Posted 6 years ago

“Fabulous framed print which arrived very well packaged, before expected delivery date. This was a gift for my daughter who was absolutely thrilled with it. Highly recommend this company.”

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Posted 6 years ago

“I received my order 3 canvas prints, all of which are brilliant quality! The pink is really vibrant just what I wanted! Delivery and timings were all really slick! Just wish I’d known about Fy before.....know I won’t be a one time only shopper!”

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Posted 6 years ago

“Great product great service”

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Posted 6 years ago

“What's not to love? Top quality products, fantastic sales, quick delivery and free shipping!”

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Posted 6 years ago

“Excellent product and service”

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Posted 6 years ago

Fy is rated 4.4 based on 1,886 reviews