Fy Reviews

Name: Fy
Rating: 4.39

4.4 Rating 1,877 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After many attempts, manage to place my order for 1 print on the 23/6/2019 to check out the quality, with the intention of ordering 4 more on the same theme. Money went out of the bank within an hour. Then NOTHING!!! No confirmation of order, no delivery information, unable to find my order, no comeback on enquiries. NOTHING!!! I should have realised with the odd ordering system. Okay no basket, and where is the checkout you mention!!”

Helpful Report

Posted 6 years ago

Hello there, we're very sorry you haven't received our emails. I can see that this happened due to a typo in your email address. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Artiom from Fy!

Posted 6 years ago

“After many attempts, manage to place my order for 1 print on the 23/6/2019 to check out the quality, with the intention of ordering 4 more on the same theme. Money went out of the bank within the hour. Then NOTHING!!! No confirmation of order, no delivery information, unable to find my order, no comeback on enquiries, NOTHING!! I should have realised with the odd ordering system, okay no basket But where is the Checkout you mention?”

Helpful Report

Posted 6 years ago

“I received my picture today very prompt delivery excellent CS and it looks fabulous on my bedroom wall !! I will be using Fy again.”

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Posted 6 years ago

“Fy was wonderful! My first time purchasing and won’t be my last!!”

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Posted 6 years ago

“Ordered a phone case on 8/6 have repeatedly emailed asking where it is. No has even bothered replying. Appalling customer service infact no customer service at all. We be claiming my money back. Do not buy from this company!”

Helpful Report

Posted 6 years ago

Hello Caroline, sorry you had trouble contacting us - unfortunately your previous emails weren't received for some reason. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Sabrina from Fy!

Posted 6 years ago

“I can not recommend Fy highly enough! Fantastic customer service and beautiful artwork. I will certainly be adding to collection over time. Thanks again.”

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Posted 6 years ago

“Amazing customer service, they were very accessible and helpful in resolving my questions. Beautiful prints as well!”

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Posted 6 years ago

“Excellent service. Responded quickly to my emails.”

Helpful Report

Posted 6 years ago

“Ordered a print a week ago, but it hasn't shipped yet. I have followed up via email and facebook messenger but haven't gotten a response. They publish their shipping times as 1-2 days, and emphasize their responsiveness as part of their marketing technique. Since I discovered them off of an instagram ad, and it seems like everything out there is a scam these days, can anyone confirm that this company is legit? Will I ever receive my print or did I just blow $40 on a fake app?”

Helpful Report

Posted 6 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I can see that my colleague has already followed up with you to resolve this. Best, Artiom from Fy!

Posted 6 years ago

“My wall art is beautiful. I do regret not buying the frames because it ended up costing me more in the long run. They have amazing customer support. I definitely recommend this company.”

Helpful Report

Posted 6 years ago

“I'm a returning customer having made an initial test purchase a few months ago. Had a slightly damaged frame arrive with my latest purchase which is annoying but repairable wit a bit of glue and a touch up with a marker pen. I reached out to ask the customer service team if i could get a frame replacement with a new print to sit in it if i paid for the print. The team went above and beyond to make this happen for me. Overall - The prints and frames are great products, there is a wide range to choose from, all representing great value and the customer service is excellent. I will be eyeing up any blank walls in my house weighing up which lovely print to acquire next from my new favourite online shop.”

Helpful Report

Posted 6 years ago

“I found everyone at Fy beyond helpful. I needed a change to an artwork and it was sorted. All my orders have been prompt and always arrive in good time, and excellent order.”

Helpful Report

Posted 6 years ago

“I ordered something from Fy’s website which I am still waiting from. The dispatch status states it is still being prepared for shipment in spite of other items ordered at a later date being shipped. Payment has been taken and I have emailed them three times for an update but have received no response, therefore not particularly impressed.”

Helpful Report

Posted 6 years ago

Hello, really sorry for this poor experience! As far as reaching customer service, please accept our sincere apologies for the time it took to hear back from us - due to high volumes we were temporarily a bit behind. Unfortunately I can also see the dispatch of this order was delayed due to a tech error, but you should have received it by now and we hope our response to your email and the solution helped ease the pain of the situation a bit! Please let us know if there's anything else we can do to help. Best, Sabrina from Fy!

Posted 6 years ago

“Products are lovely quality and the correspondence with the company was friendly and efficient!”

Helpful Report

Posted 6 years ago

“Ordered a $47 painting a week ago. I haven't received a shipping information/confirmation/ estimated date. I tried contacting them through live chat, email, forms but haven't received any reply. I see similar reviews on which fy team has replied with a "we followed up". I doubt they followed up but I hope I am wrong.”

Helpful Report

Posted 6 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I'll follow up with you now to see if there's anything else we can do. Best, Sabrina from Fy!

Posted 6 years ago

“Fy has excellent customer service. I contacted them to return an item I’d purchased that was really cute but just didn’t work how I envisioned, and they were timely and incredibly kind and professional in their response. The rest of the items I purchased were high quality and look excellent in my home. Very pleased with this company and their products.”

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Posted 6 years ago

“Great service great quality, and lovely selection of art prints!”

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Posted 6 years ago

“by giving me 30% after a nice buy.”

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Posted 6 years ago

“Ordered three things more than a week ago, got one update on a delay of a month, on the other two things I haven't heard anything. The page claims delivery of one to two days. Bold claims and no trustworthiness.”

Helpful Report

Posted 6 years ago

Hello, thank you for reviewing us and we are sorry that you've had this experience! I've just followed up with you regarding your order in a separate email - please let us know in a reply should you have any further questions or concerns or if we can do anything else to help. It also looks like some of the delivery time information for the products ordered on our site/app were incorrect, so I've brought this up and we will be changing this to reflect more accurate shipping times, esp. regarding large items such as furniture which take longer than 1-2 days. We apologise for the incorrect info! Best, Sabrina from Fy!

Posted 6 years ago

“The poster looks fab the delivery is speedy and the price was brilliant well worth the money 💵”

Helpful Report

Posted 6 years ago

Fy is rated 4.4 based on 1,877 reviews