Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thrilled with my prints- high quality, fast shipping reasonably priced.”

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Posted 6 years ago

“Awesome and unique products and great customer support”

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Posted 6 years ago

“Awesome prints, quality and variety is excellent. Great customer service, very helpful and super fast despatch too. Couldn’t recommend highly enough.”

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Posted 6 years ago

“The product was great even a return was super easy”

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Posted 6 years ago

“Excellent service and reasonably priced”

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Posted 6 years ago

“Excellent delivery times and quality items”

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Posted 6 years ago

“Excellent products and super prompt service! Would definitely order from here again!”

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Posted 6 years ago

“Fast delivery of high-quality product what more could you ask for”

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Posted 6 years ago

“Lovely original prints, great framing service. Speedy delivery”

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Posted 6 years ago

“After many attempts, manage to place my order for 1 print on the 23/6/2019 to check out the quality, with the intention of ordering 4 more on the same theme. Money went out of the bank within an hour. Then NOTHING!!! No confirmation of order, no delivery information, unable to find my order, no comeback on enquiries. NOTHING!!! I should have realised with the odd ordering system. Okay no basket, and where is the checkout you mention!!”

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Posted 6 years ago

Hello there, we're very sorry you haven't received our emails. I can see that this happened due to a typo in your email address. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Artiom from Fy!

Posted 6 years ago

“After many attempts, manage to place my order for 1 print on the 23/6/2019 to check out the quality, with the intention of ordering 4 more on the same theme. Money went out of the bank within the hour. Then NOTHING!!! No confirmation of order, no delivery information, unable to find my order, no comeback on enquiries, NOTHING!! I should have realised with the odd ordering system, okay no basket But where is the Checkout you mention?”

Helpful Report

Posted 6 years ago

“I received my picture today very prompt delivery excellent CS and it looks fabulous on my bedroom wall !! I will be using Fy again.”

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Posted 6 years ago

“Fy was wonderful! My first time purchasing and won’t be my last!!”

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Posted 7 years ago

“Ordered a phone case on 8/6 have repeatedly emailed asking where it is. No has even bothered replying. Appalling customer service infact no customer service at all. We be claiming my money back. Do not buy from this company!”

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Posted 7 years ago

Hello Caroline, sorry you had trouble contacting us - unfortunately your previous emails weren't received for some reason. Now that we've responded, we hope you were satisfied with the resolution! Please don't hesitate to reach out to us if there are any other issues. Best, Sabrina from Fy!

Posted 7 years ago

“I can not recommend Fy highly enough! Fantastic customer service and beautiful artwork. I will certainly be adding to collection over time. Thanks again.”

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Posted 7 years ago

“Amazing customer service, they were very accessible and helpful in resolving my questions. Beautiful prints as well!”

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Posted 7 years ago

“Excellent service. Responded quickly to my emails.”

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Posted 7 years ago

“Ordered a print a week ago, but it hasn't shipped yet. I have followed up via email and facebook messenger but haven't gotten a response. They publish their shipping times as 1-2 days, and emphasize their responsiveness as part of their marketing technique. Since I discovered them off of an instagram ad, and it seems like everything out there is a scam these days, can anyone confirm that this company is legit? Will I ever receive my print or did I just blow $40 on a fake app?”

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Posted 7 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I can see that my colleague has already followed up with you to resolve this. Best, Artiom from Fy!

Posted 7 years ago

“My wall art is beautiful. I do regret not buying the frames because it ended up costing me more in the long run. They have amazing customer support. I definitely recommend this company.”

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Posted 7 years ago

“I'm a returning customer having made an initial test purchase a few months ago. Had a slightly damaged frame arrive with my latest purchase which is annoying but repairable wit a bit of glue and a touch up with a marker pen. I reached out to ask the customer service team if i could get a frame replacement with a new print to sit in it if i paid for the print. The team went above and beyond to make this happen for me. Overall - The prints and frames are great products, there is a wide range to choose from, all representing great value and the customer service is excellent. I will be eyeing up any blank walls in my house weighing up which lovely print to acquire next from my new favourite online shop.”

Helpful Report

Posted 7 years ago

Fy is rated 4.4 based on 1,886 reviews