Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,908 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I wanted to purchase two rugs that were out of stock. I left a message and on the reply the person said I would be contacted when the rugs were back in stock. I received an email this morning to say the rugs were back in stock and I bought at sale price despite the fact the sale had ended. Very impressive customer service. I will use Fy again and recommend to friends.”

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Posted 7 years ago

“Wonderful customer service, quick replies, fast shipping.”

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Posted 7 years ago

“First time of buying from Fy and really pleased with the product, my daughter loves it. Delivery was as promised. I did contact them about the delivery and they responded promptly. Will definitely use them again and also recommend.”

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Posted 7 years ago

“Fy helped me resolve self created problems in a super lively and fast way. The shipping is fast and so is the customer service. They took VERY good care of me!”

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Posted 7 years ago

“Great range of products - good design - good prices, prompt delivery - excellent all round”

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Posted 7 years ago

“Price of my prints good, packaging excellent and distribution from ordering and delivery good”

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Posted 7 years ago

“Amazing product and really prompt delivery”

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Posted 7 years ago

“I ordered 8 framed prints from The Netherlands and received them just within 2 days. The prints are awesome! Meanwhile I had some questions about them which were all answered in great caution and detail. By mistake I ordered one extra frame and the refund was processed right away. Thank you Fy Team for your help!”

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Posted 7 years ago

“Great quality !!! This was a gift for my niece and she loved it. Great quality, great service ... what more can you want ?”

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Posted 7 years ago

“Great quality of prints and frames, plus speedy delivery! Have already told friends about them!”

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Posted 7 years ago

“Great quality prints, speedy service, great choice.”

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Posted 7 years ago

“The print was exquisite but the customer service was even better!! Fy lifer, here!!”

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Posted 7 years ago

“Takes forever to get my order. Still waiting...”

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Posted 7 years ago

Hello there. Thank you for your feedback. I'm very sorry about this - I can see that your order has reached the US, but it looks like it's taking longer than usual to clear the customs. We hope it happens soon! Please feel free to contact our customer service if you have any further questions. Best, Artiom + Fy! Team

Posted 7 years ago

“Ordered a print over 3 weeks ago for £91.00, STILL no order received. I have emailed fy to find out where my delivery is and they confirmed it had arrived in India - but I am in the UK! I emailed them back with my concern but they have not responded. This is my first order with the company and I plan to order many, many more prints but this first experience has been very poor.”

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Posted 7 years ago

Hi Jenny, we're so sorry your order was mistakenly sent to the wrong country! While rare, unfortunately sometimes mix-ups occur with shipping orders and we're sorry that this happened to yours. I can see we're now on the case and a new one will be shipped to you soon, but we'll also follow up with you personally about this to make sure this doesn't leave a bad taste. Definitely don't hesitate to reach out if there's anything else we can do. Best, Sabrina from Fy

Posted 7 years ago

“My ‘You are my sunshine’ print just arrived! So happy with the quality and colour. Efficient service and packaged carefully.. will definitely be ordering from FY again 💛”

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Posted 7 years ago

“Caro was lovely and efficient with my personalised print. Happy so far!”

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Posted 7 years ago

“I love the website, and the artists they use are very prolific and produce nice pieces of art at an affordable price. I only purchased some prints and the quality of the paper is great and the actual ink and colours are really vibrant. customer service wise, they are really good and easy to reach whenever there is a problem( one of my orders got lost and they reshipped it for me). I am Avery happy customer”

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Posted 7 years ago

“I love the quality of the prints I received and the speedy delivery. I didn’t like the tapestry I ordered and the return process was so easy. I love shopping on Fy. Xx”

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Posted 7 years ago

“I had a problem with my order (I accidentally ordered the wrong size). I contacted FY and they immediately fixed it. Top-notce service!”

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Posted 7 years ago

“The best customer service I have ever recieved when I wanted to return an item ordered. The quality of the goods were excellent but what I ordered didn’t quite suit my space. Couldn’t ask for better service. Will be using rhem again and would definitely recommend”

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Posted 7 years ago

Fy is rated 4.4 based on 1,908 reviews