Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,806 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

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Metrics

1.2

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company and the customer service is absolutely atrocious. While taking into account there have obviously been difficulties with deliveries over the Covid period this company took nearly 3 months to deliver the plants I ordered and when arrived the plant was absolutely atrocious. Out of four plants one was ok. I immediately wrote to the company in April and now in July have still not had a response or offer of any refund. Do not buy any products from this company. Other companies during this period have delivered plants safely and given good customer service if there have been any problems. This company just ignores you and it is so totally frustrating but I will never ever deal with them again. Unfortunately it’s not possible to give a zero star review.”

Gardening Express 1 star review on 7th July 2020

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Posted 5 years ago

“Dead plants, no customer service. Just too sad”

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Posted 5 years ago

“Utterly, utterly dreadful: received a box of dead plants over eleven weeks ago, and still no refund. You can only raise a complaint with then via their support site, which essentially wastes your time: my first complaint was deleted without response. My second complaint, from seven weeks ago, has yet to be answered- it was "escalated" within one hour, but there's been no further movement. Receiving a box of dead plants is one of those things that sometimes happens. Receiving a box of dead plants and not being able to receive timely support? That's shoddy customer service that has nothing to do with the current situation, I am afraid. It's just a shame that consumers can no longer raise issues with retailers direct with Trading Standards, as Gardening Express deserves a thorough investigation into its extremely poor business practice.”

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Posted 5 years ago

“Abysmal plants arrived today after waiting 7 weeks for delivery.. Do not buy from this company.. they cannot be contacted and do not reply to e-mails.. I have just wasted £50+...”

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Posted 5 years ago

“This company are con merchants should not be allowed to advertise in a national paper. My advice is shop locally, order arrived today it is disgusting they are robbing the public.”

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Posted 5 years ago

“bought Lupin plants some weeks ago, received 3 separate communications advising why they would be late, that is understandable given the present situation. Sent 3 separate tickets asking that the order be cancelled and that we required a full refund for non delivery, theses were ignored. Sent a recorded delivery letter, again no response . One week after this plants delivered and are in a very poor state and in no way resemble the description on their page, have instructed my bank to instigate procedures to have my money refunded. If you are thinking of buying from this company please think again just find a drain and drop your money down it.”

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Posted 5 years ago

“DONT TOUCH THEM WITH A BARGE POLE-Exactly the same experience all other customers below are saying , rubbish products, poor quality, tiny samples, broken -all dead within weeks. And like the other guy said-they are all over you when ordering then ignore all requests for refunds. Pathetic and immoral way to "run" a business.Cant be bothered to add photos-just know they're all rubbish!”

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Posted 5 years ago

“One star no communication , tickets system no one answers. I am a lucky one I at least got plants delivered. A peach instead of a cherry. Over eight weeks late as a wedding anniversary present . Please no not buy off this company!!!!!!!”

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Posted 5 years ago

“Abysmal. As far as I know it could be a scam. They take your money, and the plants never arrive. Then there's no way to contact them. Don't throw your money away.”

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Posted 5 years ago

“Have emailed them 3 x and no response, I would like a refund as my order has been sooooo delayed, if a company can’t cope don’t take people money Steer clear people steer clear”

Helpful Report

Posted 5 years ago

“Hi no future customers of Garden Express It is all bad news The director name is Christopher Denis Bonnett DOB October 1981 Address: Pieces Cottage, Mashbury Road Chelmsford CM14UA He has a few telephone number but not of them are active He is director of 12 companies please see the gov.com companies house by adding his name. HMRC are owner most of his assets”

Helpful Report

Posted 5 years ago

“Hi future customers of Garden Express It is all bad news The director name is Christopher Denis Bonnett DOB October 1981 Address: Pieces Cottage, Mashbury Road Chelmsford CM14UA He has a few telephone number but not of them are active He is director of 12 companies please see the gov.com companies house by adding his name. HMRC are owner most of his assets”

Helpful Report

Posted 5 years ago

“Rubbish. Ordered 3 months ago. Have received half the order. But by the time they'd arrived they had finished flowering. Still waiting for 3. No response from company. Have had to take issue up with credit card. Dont bother.”

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Posted 5 years ago

“I made a complaint on the 26th may, still waiting for you to respond. I ordered 2 x10 hosta plants, what I received 4 weeks later was 2 bags of compost with dormant roots, they cost was £30 plus postage. JUST DISGUSTING. I WILL TAKE THIS MATTER TO THE SMALL CLAIMS COURT, ITS THE PRINCIPLE, IT MAY BE ONLY £30, BUT ITS MY £30.”

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Posted 5 years ago

“Waited six weeks for my plants, no follow up communication and when arrived two of the lupins ordered are literally stalks!!! Disgusting service and quality, I would highly recommend NOT to use this company and I will never use again or recommend to anyone - TOTAL USELESS! DON'T WASTE YOUR MONEY”

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Posted 5 years ago

“Dead plants, no communication, two mths to arrive, go to a garden centre don’t bother with this company absolutely dreadful.”

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Posted 5 years ago

“Don't buy from them! I waited 2 months for my plants to be delivered and when I did I only got half my order. They owe me money and I've been chasing them for over 2 weeks about it now and they are just stalling and taking as long as they can. They used to reply within 2 days when I contacted them about the delivery, but now that I am due a refund they are just ignoring me. Avoid them. The plants that I did get weren't even in good condition anyway. Awful all round.”

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Posted 5 years ago

“Over 7 weeks to receive just part of the order. The plants are tiny and not worth the money. Some of the plants are damaged and were rammed into a box. Poor quality product and poor customer service often not even responding.”

Gardening Express 1 star review on 3rd July 2020

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Posted 5 years ago

“I would never order through this company again, the plants arrived damaged and they refuse to refund the £50 I spent. They have told me I should wait another season to see if they flower! Very very poor customer service - avoid at all costs.”

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Posted 5 years ago

“My plants took 11 weeks from point of order to arrive. Customer services and communication were shocking throughout with no one responding to help tickets and no other available method of making contact. Despite advertising at the time of order that stock was put aside and the plants that I had ordered we definitely available, one item was missing from my delivery, with no communication as to why, or when I might hope to receive it. One of my plants, an acer, when delivered had obviously been neglected at the nursery during the hot weather, and as a result has blackened, shrivelled leaves showing drought or wind damage. Plants not worth the money, customer services not worth the 1 star rating Frankly, when you received the amount of order you did over the month of April, you SHOULD have shut your order book to allow you to fulfil the orders you already had. It is highly objectionable that you continued to take money from customers, despite knowing full well you were unable to fulfil them within a reasonable time frame. This behaviour makes you not better than greedy crooks. Avoid. I will never buy from them again.”

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Posted 5 years ago

Gardening Express is rated 1.2 based on 1,806 reviews