Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,806 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

Write Your review

Tell us how Gardening Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! My experience was similar to many others. After 6 weeks I tried to cancel order and plants arrived a couple of days later. 13 plants in a box the size of a wine case. Many damaged and others misshapen and in poor condition. Complaint - with photos dismissed and recorded delivery letter ignored Extremely poor customer service. Difficult times I appreciate but ordered from Sarah Raven at same time and service was fantastic.”

Gardening Express 1 star review on 12th July 2020

Helpful Report

Posted 5 years ago

“Ripped off, Bought 5 red hot pokers, because I had spent over £25.00 qualified to get 2 date palms for £19.99, so I ordered these. With carriage came to just over £50, received 6 weeks later 5 almost dead red hot pokers, and no date palms. Thats £50 for 5 dead plants, that bought healthy from a garden centre locally would have been just under £30. This organisation, is a total rip off, with zero honesty!!”

Helpful Report

Posted 5 years ago

“HEALTH PLANT WARNING! Ordered two palms, a fraise hydrangea and Because I had spent over a certain amount a plant from their list so I selected another hydrangea. These items were ordered on the 19th of May. I knew they would maybe take upto 14 days to arrive due to covid. Three weeks passed no emails to update me so emailed them twice asking if they could tell me where my order was. After 4 weeks I emailed them requesting a full refund and cancellation of the order as I considered 4 weeks unreasonable. No reply to any of the 3 emails. A week later on the 25th of June I sent another email requesting a refund again, the same day they sent an email stating my order was now being processed. On the 3rd of July I received notification my order was on its way and in 2 boxes. On the 10th of July my order arrived in one small box, the plants had all been piled on top of each other. It was obvious the plants had suffered with no light, they were bone dry and their condition was dreadful. My husband actually laughed when he opened the box. I had purchased a fraise hydrangea from my local garden centre for £10.95, it is 3’ tall with 9 flower heads on it. The same hydrangea from this co is not even a foot high and leaves are all yellow and not one flower head, that cost £15.00. I sent an email via their online ticket service and surprise I received a reply almost straight away, no apology for delivery taking 8 weeks and requesting photos so they could access the case. READ your reviews online and you will see what people think of your poor plants!! Will update this review once I hear from this Co, wish me luck with that one. They seem to forget consumers rights are far greater online.”

Helpful Report

Posted 5 years ago

“like most customers i have received empty promises of despatch, so then i demanded a refund & so far no response, today i sent a stronger worded email & hopefully this will get a positive answer. I suggest everyone contacts them & informs them under the Consumer Contracts Regulations you are entitle to a full refund if something arrived later than promised. If there's no specified date for delivery, then it must be with you within 30 days of ordering. This company needs to be closed down so crippling it financially is the only way- avoid this company like the plague”

Helpful Report

Posted 5 years ago

“I've heard the owner has to get on his horse and round the plants up with a lasso, the absolute cowboy.”

Helpful Report

Posted 5 years ago

“Just don't buy from these people. Very poor quality plant sent by friends as a birthday present. No response at all after many attempts.”

Helpful Report

Posted 5 years ago

“Ordered to supposedly standard patio roses which were supposed to have an overall height of 80 cm. They eventually arrived the overall height from the soil to the top of the plants is barely two feet. It would appear they consider the overall height to be including the pot which is silly. Having spoken to another major rose supplier they typed is usually designated from the top of the compost to the overall height of the foliage. I have had some communication back but it now seems to have dried up turns out these were two miniature patio roses very young and with very tiny leaves and will have very small flowers not as shown on the website. I see today they have taken £10 off and the advert on their website is just the same. So my recommendation is you get what you pay for which in this case was not very much I would not recommend them”

Helpful Report

Posted 5 years ago

“delivers very little . Their marketing is excellent their producgts are poor . 11 emails numerous calls (all chargeable by the way ). Products I ordered 6 items so not a small order . They arrived a month late in a distressed condition . Would NEVER buy from them again . Even if it were free .”

Helpful Report

Posted 5 years ago

“Terrible customer service. Accepted long lead in time with Covid but it was beyond reasonable. No responding to queries... completely uncommunicative. Poor quality plants. Would never buy agai”

Helpful Report

Posted 5 years ago

“Terrible company, no plants or customer service, they just offer cheap plants they can't supply and take your money and ignore you. Avoid at all cost.”

Helpful Report

Posted 5 years ago

“Ordered my plants on 18 May 2020 and still waiting for them to arrive.”

Helpful Report

Posted 5 years ago

“REFUND REFUSED. Plants eventually arrived wilting in pots too dry. Most of them recovered after watering and planting out but two didn't. Just shriveled and disappeared. Have been in correspondence for weeks under their guarantee asking for a refund and they keep asking for photos. I keep telling them there is nothing left to photo. They now say that they won't "help". Avoid!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Ordered in April under delivery as normal in 2 to three days. After 7 weeks advised my Visa card as impossible to get in touch with these #### people. They blocked reviews on review sites. Just received full refund on Visa card so advise everyone to stay clear”

Helpful Report

Posted 5 years ago

“Terrible service and after one month I have still not received my plants. Will never use again.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. I have been trying to cancel my order with them as all I get from them is emails saying they're delayed and not to contact them as they are busy! Emails go unanswered, they have taken down their online chat service, their online contact form results in a pop-up saying 'disabled' and they give no phone number. I decided to send a recorded delivery letter so that I could ensure they received it. They got it alright and someone called CV19 signed for it not clever at all. If they do not issue a refund I now have good evidence of how appalling they are to contact my bank for a charge back.”

Helpful Report

Posted 5 years ago

“DO not deal with this company unless you have money to burn.Waited weeks for plants, they arrived last week,clematis brown,almost dead-it is now.Rest of plants so badly damaged,will follow clematis into the compost heap.No point in chasing up refunds.Just avoid.”

Helpful Report

Posted 5 years ago

“Wish I had read reviews before I ordered - waited weeks and weeks for order that still hasn’t arrived - requested to cancel and have refund twice so far but this has been ignored. Dreadful company dreadful customer service. A total con.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would! Absolutely disgraceful company - only way to describe them is a bunch of con artists! Stay clear of them at all costs! They will happily take your money, but after that do not expect any form of communication. I waited over 2 months for my £150 order and when the plants finally arrived they were severely damaged or dead due to the atrocious packing by the company. Despite my photographic evidence they have refused to acknowledge my request for a refund. I don't expect to ever see that money again.”

Helpful Report

Posted 5 years ago

“dreadful service, plants were poor and not as ordered, no one replies to anything, passed to my card company to get them to refund as given up trying to deal with this company. They appear to make a habit of sending out poor quality or dead plants and then making it so hard to get a refund or even an answer from them. Avoid like the plague.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,806 reviews