Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered £60 worth of plants from Gardening Express On the 11th April and they have not yet arrived. I ordered similar On the same day from another gardening company and they have come. I have emailed but no reply, I am really disappointed.”

Helpful Report

Posted 5 years ago

“Same as all the other reviews. Paid for two orders on the 9th April. They took the money from my account on the 14th April and have not heard a thing from them. No response from previous emails sent. Absolutely disgusted! Avoid this company! S. Izzard Reading”

Helpful Report

Posted 5 years ago

“Same as the rest ordered, paid not received....”

Helpful Report

Posted 5 years ago

“Stay clear from this company Took my money on the 11th of April and I’ve heard nothing I don’t think they have any intention of delivering to customers they are just trying to get as much money as they can Avoid this company like the virus Vile Robbing Company”

Helpful Report

Posted 5 years ago

“Like all the other reviewers I ordered £40 of plants a month ago and they have not been delivered. I have tried to contact the company on three occasions but no reply, no telephone line and absolutely no customer service! I paid by debit card so probably no cover from my bank. Am reporting to Trading Standards tomorrow.”

Helpful Report

Posted 5 years ago

“Same as everyone else. Ordered plants on 26/4 and still waiting. Received an automated email on 5/5/ saying they had not forgotten about me but no estimate for delivery. My only recourse now is the credit card company”

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Posted 5 years ago

“Apart from taking the money from my bank I have not had any contact since May 11th. I have sent numerous emails, all contact systems are shut down. I am absolutely disgusted. Everyone will be rushed off their feet at the nurseries and their website says they are short staffed and not advertising. They are not so short staffed that they cant take the money out of my account! They are also still advertising!”

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Posted 5 years ago

“My order hasn't arrived. Have no way of contacting them as phone line has been disconnected. Very disappointed and would never order from them again. I wish I had read the reviews before ordering. Does anyone know if they are still in business.”

Helpful Report

Posted 5 years ago

“I ordered £150 worth of plants on 19th April. All plants I ordered were “In Stock”!! Note that before I ordered we had read good reviews but on reading current ones I now regret this!! We have had one email, in this time, advising that we are not forgotten but the company has still taken our money, not delivered any plants and no communication since! Times are hard for everyone Gardening Express, surely you shouldn’t take any funds from customers until orders are dispatched. You are being quite unfair by taking down all forms of meaningful communication. Even if you are abiding by social distancing measures we all know that phones and emails can be redirected so that concerns can be dealt with. This in itself would stop unsatisfied customers writing such poor reviews, as a simple explanation or apology for delays would help us understand. Please be honest and if you cannot fulfil orders let the customers know and process their refunds.”

Helpful Report

Posted 5 years ago

“I placed an order on the 11th April and still not had a reply to my emails informing me when I should expect delivery. I have not even received a reply to their own customer message service which they have set up. I understand the impact of the current situation on business but a reassuring communication to all customers wouldn't go amiss. If Gardening Express is experiencing issues with their delivery service then they should make that obvious to customers at the point of online ordering. We are still waiting for any sort of communication from Garden Express concerning the order.”

Helpful Report

Posted 5 years ago

“Still no sign of my order in 31 days placed on 9th April . Money has been taken . Order still says processing. Won't be using them again and nor will anyone I know! By the time my order comes it will probably be too late for the plants . No contact from them or action from queries raised. Credit cArd company only cancels money for orders over £100”

Helpful Report

Posted 5 years ago

“Terrible. Waited over a month and no delivery or answers to ticket enquiries. This company is happy to take payments but in terms of fulfilling orders, forget it.”

Helpful Report

Posted 5 years ago

“Ordered £42.00 worth of plants on 8th April. Like others I have had no delivery nor any communication. I emailed them but again no response. I noted that they had admin staff to take payment. I fear I have been had. Avoid this company at all costs. Next we’ll hear they are in administration.”

Helpful Report

Posted 5 years ago

“Absolutely awful. Mature clematis arrived dead. No response from gardening express at all . £45 down the drain . Don’t buy from them .”

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Posted 5 years ago

“This company really has no idea. Left a negative review. Eventually received an email asking for photos and to return items. No way at my expense. Auromated response to review on Trustpilot apologising for delay in sending plants. I did NOT order plants but fruit tree feed and they didn't send the one advertised. Copies. This morning I received a lengthy email telling me about what they were doing to keep up with order Bla bla bla. assured me I would get my plants. I DID NOT order b-----plants!! Fed up of generic emails. Relegated to spam. Dreadful company. Customers need information before ordering not afterwards.”

Helpful Report

Posted 5 years ago

“Like lots of others, I’ve ordered plants! I’ve heard nothing :/ should be planted in the spring :/! Raised a ticket for them to contact me, email came back saying cannot answer at this time :/ Sorry but I want a refund and there is no way to get through :/ Stay safe everyone!”

Helpful Report

Posted 5 years ago

“Terrible service, been waiting 21 days so far for my order and still no sign, no communication lines open as they have shut them down so can’t even cancel and ask for a refund, never again will I use this garden company”

Helpful Report

Posted 5 years ago

“Still waiting for my purchase l made on the 13 april.sent to emails but no response . Absolutely nothing express about their pathetic service. First and the last time I purchased anything from this company 😈😈😈”

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Posted 5 years ago

“Same as everyone else, ordered £70 worth on 10th April, received a plastic envelope opened which should have had 12 jumbo plants! There were 3! Emailed several times no response and the rest of the order not received. Speak to your credit card companies who will assist with refunds.”

Helpful Report

Posted 5 years ago

“Same as everyone else. I read good reviews about the company, but placed an order on the 14th of April and still haven’t received the goods, but the money was taken out of the account the day after ordering. Would be good to know if anyone has found a resolution!”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews